Medical Assistant - Family Practice Office

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly. Responsibilities: • Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care, • Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner, • Be responsible for obtaining and filing patients' charts, and assisting our patients as needed, • Maintain the daily operations of the office by following standard operating procedures and guidelines, • Contribute to team effort by smoothly transitioning into daily roles as needed, • Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant), • Navigate through NextGen to access and provide patient information, • Maintain compliance by contacting patients to confirm appointments, • Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments, • Responsible for the opening and closing procedures of the office as needed, • Assist in comforting the patients and maintaining the reception area, • Other administrative tasks as needed Knowledge and Experience • 1+ years of relevant medical administrative experience, preferred, • Experience with medical insurance/verification is a plus, • Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred, • Experience with EMR, preferred, • Strong computer knowledge and windows program including Microsoft word/excel Skills and Abilities • Bilingual (English/Spanish) Required, • Excellent verbal and written communication, • Ensuring a great patient experience by delivering outstanding customer service, • Exceptional organizational and time-managements skills - the ability to multi-task is a must, • Adaptability and flexibility while working in a fast-paced environment, • Problem-solving ability and aptitude, • Outcome-focused, with an ability to work under pressure, • A solution-oriented mindset, • A strong sense of urgency and focus in accomplishing tasks Pay Rate: $18/hour Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Westchester, NYC, NJ, Upstate NY and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Job description: Overview We are seeking a professional and organized Front Desk Receptionist to join our team. This role is essential in providing excellent customer service, managing administrative tasks, and ensuring smooth daily operations at our office. The ideal candidate will have strong communication skills, proficiency with office management tools, and the ability to handle multiple responsibilities efficiently. Bilingual abilities and experience in dental reception are a must. This position offers an opportunity to work in a dynamic environment where your organizational and clerical skills will be highly valued. Responsibilities Greet visitors and clients warmly, providing exceptional customer service Manage multi-line phone systems, screen calls, and direct inquiries appropriately Schedule appointments and manage calendar bookings using Dentrix Perform data entry, filing, and maintain accurate records using Dentrix and other office software Handle correspondence, proofread documents, and ensure accuracy in all communications Support office management tasks billing, and basic bookkeeping functions Maintain a clean and organized front desk area to promote a professional environment Assist with administrative duties such as faxing, photocopying, and managing incoming/outgoing mail Provide support as a dental receptionist as needed Ensure adherence to phone etiquette standards and provide excellent customer support Skills Proficiency with Microsoft Office Suite (Word, Excel, ) and Google Workspace applications Strong organizational skills with excellent time management abilities Exceptional typing speed and accuracy patient information Bilingual communication skills are highly desirable Knowledge of multi-line phone systems and professional phone etiquette Ability to handle customer inquiries with professionalism and patience Familiarity with office procedures such as filing, proofreading, and document management Previous experience as a receptionist in dental offices is advantageous Strong computer literacy, attention to detail, and ability to multitask effectively Work Location: In person

We are a fast-paced, patient-focused medical office dedicated to providing high-quality care and exceptional service. Our team values professionalism, efficiency, and compassion. We are seeking a motivated and reliable Medical Assistant to join our clinical team. Responsibilities: Room patients and take vital signs Prepare patients for exams and procedures Assist providers during examinations and minor procedures Perform EKGs, injections, blood draws, and specimen collection Maintain clean, organized, and stocked exam rooms Update and maintain accurate patient records in EMR/EHR systems Follow infection control, safety protocols, and HIPAA guidelines. Support clinical and administrative staff with daily office tasks. MUST SPEAK SPANISH Requirements: Medical Assistant certification or relevant clinical experience Previous experience in a medical office preferred Knowledge of EMR/EHR systems Strong organizational and multitasking skills Excellent communication and patient-care skills Reliable, punctual, and professional demeanor

The role of a Direct Support Professional (DSP) is to work with children and their families to provide resources and support, as well as strengthen daily living skills. The services are provided in the individual's home or community setting, giving the families respite while gaining important life skills. Activities as a DSP for the OPWDD(Office of People with Developmental Disabilities) program recipients primarily involve teaching them the following: how to accomplish daily living tasks, improve socialization among peers, and acclimate to community activities such as traveling, interacting with store staff/community helpers, and adhering to appropriate social boundaries. • Assist individuals in meeting their service plan goals., • collaborate scheduling between the individual and the DSP., • Communicate effectively with families and supervisors., • Problem solve and communicate with supervisors as concerns arise., • Document session activities with the individuals in a timely manner., • Bilingual in Cantonese., • Applicants must be at least 18 years old and legal to work in the US., • High school diploma or GED required, Associate's or Bachelor's Degree preferred., • Computer proficiency (MS Office – Word, Excel and Outlook)., • Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices., • Can communicate in Cantonese as well as English., • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards., • Must be able to lift 35 lbs., • Must be able to talk, listen and speak clearly. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

The role of a Direct Support Professional (DSP) is to work with children and their families to provide resources and support, as well as strengthen daily living skills. The services are provided in the individual's home or community setting, giving the families respite while gaining important life skills. Activities as a DSP for the OPWDD(Office of People with Developmental Disabilities) program recipients primarily involve teaching them the following: how to accomplish daily living tasks, improve socialization among peers, and acclimate to community activities such as traveling, interacting with store staff/community helpers, and adhering to appropriate social boundaries. • Assist individuals in meeting their service plan goals., • collaborate scheduling between the individual and the DSP., • Communicate effectively with families and supervisors., • Problem solve and communicate with supervisors as concerns arise., • Document session activities with the individuals in a timely manner., • Bilingual in either Cantonese or Mandarin., • Applicants must be at least 18 years old and legal to work in the US., • High school diploma or GED required, Associate's or Bachelor's Degree preferred., • Computer proficiency (MS Office – Word, Excel and Outlook)., • Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices., • Can communicate in Mandarin/Cantonese as well as English., • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards., • Must be able to lift 35 lbs., • Must be able to talk, listen and speak clearly. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Job description: • Job Types: Full-time, Part-time, Experience: insurance ,scheduling computer skills: 2 years (Required) Work Location: In person

Essential Duties and Responsibilities: The role of a Care Manager is to be responsible for the overall coordination of services to meet the goals of the client/families focused plan of care. This is accomplished by building relationships with the caregiver(s) and care team and acting as a liaison to other agencies and ensuring they receive all necessary services and implementing the plan of care. Our aim is to provide the highest quality of care management services by complying with regulatory guidelines and meeting agency standards. • Assists families to plan and obtain services appropriate to the needs of the child and family., • Completes the Child and Adolescent Needs Assessment (CANS) to identify child’s medical, social, educational and psychological needs. Then develops a comprehensive plan of care based on the identified needs., • Coordinate and monitor the delivery of identified services and the proper use of resources., • Deliver at least 2 client-centered health home services to each client on a monthly basis., • Attends and participates in continuing education, ongoing staff in-services and quarterly meetings., • Responding to feedback and corrections from company quality assurance in a timely fashion., • Perform related duties as assigned by the Supervisor., • Maintain compliance with all company policies and procedures., • Bachelor's degree is required, preferred fields of study are Psychology, Sociology, Social Work, or Human Services; or a minimum of 2 years of job-related experience providing case management or medical focused care coordination services to individuals with special needs., • Must be in-person in our Manhattan office, or meeting with clients., • Each case requires two monthly in-home visits., • Must attend all weekly in-person staff meetings., • Excellent verbal and written communication skills, including ability to effectively communicate with clients, and healthcare providers., • Need to use electronic health record systems, databases, and other computer-based tools to manage client information and maintain accurate records., • Strong organizational skills to help manage multi-family case load., • Willingness to meet with families in their homes or communities., • Bilingual in Mandarin is required, Cantonese is a plus., • Computer proficiency (MS Office- Word, Excel and Outlook)., • Valid NYS issued ID or driver’s license; must be willing to travel throughout the 5 boros of New York City., • Ability to travel to numerous locations to meet with clients, attend meetings and visit healthcare facilities., • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards., • Must be able to lift and carry up to 35 lbs.