Mystery Shopper - Berkshire Hathaway Inc - Karen Newins - Chicago

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• Alliant Credit Union

  

  Member Care Representative - Inbound Call Center

  12 days ago

  Chicago

  Job Description This hybrid role will provide consultative service and support to credit union members via telephone. Process financial transactions of simple to moderate complexity on member’s accounts, resolve member issues, evaluate and identify the member’s financial needs with compassion and care. Provide consultative service and support to credit union members via telephone. Process financial transactions of simple to moderate complexity on member’s accounts, resolve member issues, evaluate and identify the member’s financial needs with compassion and care. Build relationships with members in order to provide assigned levels of member service and satisfaction, and targeted referrals to internal business partners that result in deeper relationships. Use de-escalation skills and reliance on technical knowledge of credit union products, policies and regulatory compliance to handle call types that include but not limited to account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers. Call center hours: Monday - Friday 8:00 AM - 9:00 PM Saturday 10:00 AM- 3:00 PM Essential Responsibilities • Handle routine to moderately complex member inquiries with a goal of first call resolution and limited escalation by leveraging departmental tools by handling call types such as account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers, • Process financial transactions on member’s accounts in an efficient and effective manner, • Review, qualify, open and close deposit accounts and ATM/debit cards, • Complete money transfers and assist with check withdrawals, • Decision fee-refunds within defined relationship parameters, • Act as a member advocate and handle difficult conversations with professionalism and courtesy, • Resolve member’s concerns while ensuring regulatory compliance, • Build partnerships with management and peers in contributing to a productive team environment Education & Years of Experience • Minimum - High School or Equivalent, • Minimum - 1 Year Banking, Retail, Customer Service or Related, • Preferred - 1 Year Call Center within a Financial Services Environment Compensation & Benefits: Salary range:‏‏‎ ‎$22.00 per hour. Actual compensation will be determined using factors such as experience, skills & knowledge. Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: Additional Benefits: • Paid parental leave, • Employee discount programs, • Time off including paid personal and sick days, • 11 paid holidays, • Education reimbursement *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment. Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

• LEGACY PARKING COMPANY LLC

  

  Call Center Representative

  6 days ago

  Chicago

  Job DescriptionDescription: Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus). Primary Responsibilities: • Answer a high volume of inbound calls, • Resolve customer concerns while providing top of the line service, • Navigate internal database and input customer information, • Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve, • Provide an excellent customer experience with every call Qualifications: • Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software., • Ability to work in fast paced environment, • Ability to navigate multiple internet-based applications simultaneously, • Excellent verbal and written communication skills Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed. This is not a remote position. It is required to be onsite. Requirements:

• MV Transportation

  

  Dispatcher

  28 days ago

  Chicago

  Overview: If you reside in California, please see our _ for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate. Job Responsibilities: • Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate., • Monitors radio, telephones and on-road provision of service for quality., • Responsible for influencing positive employee morale and quality customer service., • Monitors and completes driver sign-in and sign-out daily., • May assign trips to drivers to assure adequate disbursement of trips between all assigned routes., • Monitors daily system performance., • Participates in analysis and review of operating performance., • Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate., • All other duties, as assigned. Qualifications: Talent Requirements: • One (1) year previous Dispatcher experience preferred., • Two (2) years of Customer Service experience is preferred., • High School diploma or equivalent., • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment., • Demonstrate a high customer service commitment., • Able to demonstrate professional phone manner., • Knowledge of the service area is a plus. Starting pay rate: $22.50/hour Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming Effective October 1, 2026, bargaining unit employees assigned to the CPS contract shall receive an annual stipend of one hundred twenty dollars ($120.00) for vision insurance under the Teamsters Vision Plan. The stipend Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year Paid Time Off: (1) hour of paid time off (PTO) for every thirty-five (35) hours worked accrual w/ 40 yearly accrual cap Paid Holidays: 6 paid holidays MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

• Arise Virtual Solutions

  

  Fintech Customer Support Representative

  8 days ago

  Chicago

  NEW: RAM requirement REDUCED to just 8GB! Easier to qualify!.If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise® Platform.This program needs customer-focused individuals to help support callers with financial tran

• CFS

  

  Corporate Accounting Manager

  4 days ago

  Chicago

  Corporate Accounting Manager Salary $120k–$150k Hybrid 3 days IN Our Client is seeking a Corporate Accounting Manager to join the corporate accounting team. This is a fantastic opportunity to step into a high-impact role with exposure to complex accounting areas, public company reporting, and cross-functional collaboration within a highly respected and growth-oriented environment. Why Apply? Strong track record of internal growth and career advancement opportunities Highly regarded leadership team with proven success developing talent Excellent benefits including medical, dental, and vision starting day one Employee stock purchase program with strong performance history Flexible time off policy supporting work-life balance Exposure to complex accounting areas and high-visibility projects Collaborative culture with access to cutting-edge technology Top Responsibilities – Corporate Accounting Manager: Execute monthly close activities including journal entries and general ledger analysis Prepare complex account reconciliations and balance sheet analytics Support financial reporting and assist with SEC-related schedules and disclosures Handle accounting for leases, equity compensation, investments, debt, and hedging activities Partner cross-functionally with FP&A, treasury, tax, and technical accounting teams Coordinate with internal and external auditors to support audit requirements Assist with research and documentation of technical accounting positions Support forecasting and modeling for complex accounting areas Experience Preferred – Corporate Accounting Manager: Bachelor’s degree in Accounting or Finance CPA required #INJUN2026 #LI-LF1

• Transportation One LLC

  

  Client Operations Specialist

  1 month ago

  Chicago

  About us Transportation One is a non-asset transportation brokerage offering full-service, multi-modal logistics solutions dedicated to meeting the demands of the transportation industry. We invest heavily in cutting-edge technology and experienced logistics professionals, allowing us to deliver superior service to all our clients. Put simply, when it comes to transportation, we’re the one you want. Job purpose As a Client Operations Specialist, you will work as part of a Client Management team with the sole focus of delivering an exceptional client experience to existing managed client accounts. You will be responsible for performing all day-to-day operational commitments as required. You will manage real-time issues, while multi-tasking and prioritizing supply chain issues to maintain high quality of service. As a Client Operations Specialist, you will be expected to be accurate, efficient and entrepreneurial by nature. Duties and responsibilities • Complete all entry and scheduling of shipment orders, • Make decisions regarding the best appointment times and schedule appointments accordingly, • Grow and develop relationships with your portfolios’ partners, shippers, and receivers, • Manage and update all shipments within your portfolio, • Effectively communicate with customers to understand their supply chain needs, • Maintain overall positive client experience, • Foster close relationships with existing customers to provide superior customer service, • Report and resolve any transit issues or problems to appropriate parties, • Efficiently manage the flow of information across departments (Client Management & Procurement) Qualifications • Clear and confident communication with the ability to interact with all departments, • Minimum 1-year experience in customer facing role, preferably with transportation brokerage experience, • Strong problem-solving skills, • Self-motivated with a positive and ethical work attitude, • Ability to work in a team environment, while also delivering independent results, • Strong commitment to operational excellence and client satisfaction, • Detail oriented and ability to multi-task, • A combination of the above shall also be considered Benefits • PTO (Paid Time off) + Company holidays, • Medical, dental, and vision healthcare, • Company paid short term disability, life, and AD&D insurance, • Company paid maternity and paternity leave, • 401k with company match, • Company provided onsite gym membership Working conditions General office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available. EEO Statement Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.

• Renovo Financial

  

  Customer Service Representative

  23 days ago

  Chicago

  Position: Guest Service Associate Who We Are: Renovo Financial is a rapidly growing Chicago-based private lender and mortgage servicer working with real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo’s reliability and “win-win” solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain’s 50 fastest-growing Chicago companies and the 2022 + 2023 Top Workplace winner, as recognized by The Chicago Tribune, and 2023 Best Workplace by Inc. Magazine. Position Summary: Renovo’s Guest Service Associate is responsible for providing best-in-class service to borrowers and internal stakeholders. This position requires an assertive and highly collaborative individual who will thrive in a fast-paced environment and communicate effectively with a variety of different stakeholders. A top performer in this role will be highly organized, eager to assist customers with their needs, and have strong verbal and written communication skills. This position is eligible for overtime. The Guest Service Associate will report to the AVP of Guest Service. Responsibilities: • Customer Communication: Promptly and thoroughly respond to customer inquiries over the phone and through electronic correspondence., • One Touch Resolution: Embrace and foster a culture of one touch resolution for all customer needs with particular attention to white glove service and an understanding of maintaining expected service levels., • Process Improvement: Identify opportunities for process improvements and work with leaders to implement practical solutions., • Monitor trends with the customer experience and inform management of same., • Ad-hoc reporting, research, and projects as directed by management. Ideal Candidate: The ideal candidate for this role will have: • Bachelor's degree from an accredited college or university, • At least 2 years of customer service experience, • Background in mortgage servicing or services preferred, • Exemplary written and verbal communication skills, • Ability to manage multiple tasks concurrently and self-prioritize workload to meet deadlines as an individual and leader, • Excellent organizational skills, • Proficiency with the Microsoft Office Suite with an emphasis on Outlook and Excel, • Customer-centric approach that finds solutions to our customers’ needs. Behavioral Characteristics: • Ethical Conduct: Uphold the highest standards of ethical conduct and professionalism., • Self-Motivated: You take on tasks without waiting to be told what to do, • Positive Attitude: You approach situations with a proactive and positive attitude, • Adaptable: Ability to collaborate effectively with cross-functional teams and work in a fast-paced, dynamic environment., • Team Player: You believe that to be successful you need to leverage and trust your team. You lead by example., • Openminded: Always seeks to find and develop creative solutions. Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status,ancestry, age, sex (including sexual harassment), sexualorientation, gender identityand expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law. Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.

• Connect Search, LLC

  

  Client Service Associate - Wealth Management

  14 days ago

  Chicago

  A well-established wealth management and family office platform is seeking a Client Advisory Associate to support senior advisors serving ultra-high-net-worth families. This role offers broad exposure to client service, investments, and planning execution in a highly collaborative environment. Responsibilities • Prepare materials for client meetings and participate in meetings and follow-ups, • Track and execute client-approved action items, including investment documentation, • Review quarterly reporting and participate in client review calls, • Support asset allocation, investment, and wealth transfer planning initiatives, • Coordinate with external tax, legal, and advisory partners, • Assist with business development materials and internal projects Qualifications • Bachelor’s degree required, • 2+ years of experience in wealth management, family office, financial planning, tax, or investment roles