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Print Operations Associate & Social Media Coordinator

Customer Service

24 October 2024•25 views

Print Operations Associate & Social Media Coordinator

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Job Title: Print Operations Associate & Social Media Coordinator
Company: Technical Reproductions, Inc.
Location: Norwalk, CT
Technical Reproductions Inc is Hiring! Join a Legacy of Quality and Be the Driving Force Behind Production and Social Media Success at a 50-Year-Strong Printing Company.
About Us:
Technical Reproductions, Inc. is a family-owned printing company, serving the community for over 50 years. We prioritize customer relationships, exceptional service, and premium quality. With long-standing partnerships across industries such as architecture, construction, education, and the arts, we are committed to delivering competitive pricing and a welcoming environment for both clients and employees.
Position Overview:
We are seeking a passionate and motivated individual to join our team as a Production Manager/CSR/Social Media Coordinator. This role includes full training in production processes and involves managing all printing tasks while building our online presence. The ideal candidate is eager to learn, detail-oriented, and proactive in customer service and social media marketing.
Key Responsibilities:

Production & Customer Service:
Operate state-of-the-art printing equipment, including wide format printers, plotters, and high-speed digital printers.
Coordinate print jobs from start to finish, ensuring accuracy, efficiency, and high-quality results.
Communicate with customers and team members to meet project deadlines.
Ensure quality control throughout production and post-production processes.
Handle customer inquiries, identify needs, and provide appropriate solutions.
Assist with graphic design, pre-press setup, and signage finishing when required.

Social Media & Marketing:

Plan, develop, and execute social media strategies to strengthen Tech Repro’s online presence.
Create posts and campaigns to market our services and expand our customer base.
Collaborate with the marketing team to test new ideas and promote business growth through social media and introductory outreach (calls, emails, etc.).
Generate sales leads and engage with customers via digital platforms.

Team Collaboration:

Work closely with the team to manage workflow, production schedules, and customer expectations.
Contribute to continuous improvement initiatives for both production and customer service.

Skills & Qualifications:

High school diploma or equivalent required.
Dependability, positive attitude, and willingness to learn new skills.
Excellent attention to detail and strong quality control focus.
Project management and multi-tasking abilities.
Social media experience with the ability to build and maintain marketing campaigns.
Graphic design (preferred) experience with Adobe Creative Cloud (InDesign, Illustrator, Photoshop).
Proficiency in Microsoft Office (Word, PowerPoint).
Strong communication skills (oral and written), both with customers and team members.
Experience in customer service and familiarity with the printing industry is a plus.

Ideal Candidate:

Experience with large format printing equipment, plotters, and finishing techniques is preferred.
A creative thinker with a proactive approach to marketing and customer engagement.
Ability to meet deadlines, stay organized, and provide superior customer service.
Strong problem-solving skills and the ability to adapt to new technologies and business needs.

Why Join Us:

Competitive salary with room for growth and advancement.
Opportunity to develop new skills in both production and marketing.
A supportive team in a company with a long-standing reputation for quality and service.

Additional Information:
· This is a full-time position, Monday to Friday, from 8 AM to 5 PM
· Flexible hours can be discussed
· Position includes paid-vacation and sick-time
· Additional company perks are available