45 Best Customer Service Jobs in Norwalk, CT (November 2024)

Print Operations Associate & Social Media Coordinator

Job Title: Print Operations Associate & Social Media Coordinator Company: Technical Reproductions, Inc. Location: Norwalk, CT Technical Reproductions Inc is Hiring! Join a Legacy of Quality and Be the Driving Force Behind Production and Social Media Success at a 50-Year-Strong Printing Company. About Us: Technical Reproductions, Inc. is a family-owned printing company, serving the community for over 50 years. We prioritize customer relationships, exceptional service, and premium quality. With long-standing partnerships across industries such as architecture, construction, education, and the arts, we are committed to delivering competitive pricing and a welcoming environment for both clients and employees. Position Overview: We are seeking a passionate and motivated individual to join our team as a Production Manager/CSR/Social Media Coordinator. This role includes full training in production processes and involves managing all printing tasks while building our online presence. The ideal candidate is eager to learn, detail-oriented, and proactive in customer service and social media marketing. Key Responsibilities: - Production & Customer Service: - Operate state-of-the-art printing equipment, including wide format printers, plotters, and high-speed digital printers. - Coordinate print jobs from start to finish, ensuring accuracy, efficiency, and high-quality results. - Communicate with customers and team members to meet project deadlines. - Ensure quality control throughout production and post-production processes. - Handle customer inquiries, identify needs, and provide appropriate solutions. - Assist with graphic design, pre-press setup, and signage finishing when required. Social Media & Marketing: - Plan, develop, and execute social media strategies to strengthen Tech Repro’s online presence. - Create posts and campaigns to market our services and expand our customer base. - Collaborate with the marketing team to test new ideas and promote business growth through social media and introductory outreach (calls, emails, etc.). - Generate sales leads and engage with customers via digital platforms. Team Collaboration: - Work closely with the team to manage workflow, production schedules, and customer expectations. - Contribute to continuous improvement initiatives for both production and customer service. Skills & Qualifications: - High school diploma or equivalent required. - Dependability, positive attitude, and willingness to learn new skills. - Excellent attention to detail and strong quality control focus. - Project management and multi-tasking abilities. - Social media experience with the ability to build and maintain marketing campaigns. - Graphic design (preferred) experience with Adobe Creative Cloud (InDesign, Illustrator, Photoshop). - Proficiency in Microsoft Office (Word, PowerPoint). - Strong communication skills (oral and written), both with customers and team members. - Experience in customer service and familiarity with the printing industry is a plus. Ideal Candidate: - Experience with large format printing equipment, plotters, and finishing techniques is preferred. - A creative thinker with a proactive approach to marketing and customer engagement. - Ability to meet deadlines, stay organized, and provide superior customer service. - Strong problem-solving skills and the ability to adapt to new technologies and business needs. Why Join Us: - Competitive salary with room for growth and advancement. - Opportunity to develop new skills in both production and marketing. - A supportive team in a company with a long-standing reputation for quality and service. Additional Information: · This is a full-time position, Monday to Friday, from 8 AM to 5 PM · Flexible hours can be discussed · Position includes paid-vacation and sick-time · Additional company perks are available

No experience

Easy apply

Customer Service jobs in Norwalk, CTCreate job alerts

Popular customer service jobs locations