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Job DescriptionCompany Description Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact. At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise. With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™. We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies. See what it’s like to work at AGS by searching #LifeAtAGS on any social network. Job Description Job Summary The Accounting Manager is responsible for all areas relating to financial reporting. This position will be responsible for developing and maintaining accounting principles, practices and procedures to ensure accurate and timely financial statements. The Accounting Manager supervises four accountants and is responsible for managing the team to ensure that work is properly allocated and completed in a timely and accurate manner. This position addresses tight deadlines and a multitude of accounting activities including general ledger preparation, financial reporting, year-end audit preparation and the support of budget and forecast activities. The Accounting Manager will have contact with operational leadership and the Executive Director and Controller which requires strong interpersonal communication skills both written and verbal. Responsibilities: • Obtain and maintain a thorough understanding of the financial reporting and general ledger structure., • Ensure an accurate and timely monthly, quarterly and year end close., • Ensure the timely reporting of all monthly financial information., • Conduct thorough reviews of the balance sheet and income statement., • Collaborates with the other finance department managers to support overall department goals and objectives., • Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy., • Advises staff regarding the handling of non-routine reporting transactions., • Responds to inquiries from the Director of Finance, Controller, and other financial departments in the organization regarding financial results, special reporting requests and the like., • Work with the Controller to ensure a clean and timely year-end audit., • Supervise the general ledger group to ensure all financial reporting deadlines are met., • Assist in development and implementation of new procedures and features to enhance the workflow of the department., • Provide training to new and existing staff as needed., • Handle personnel issues relating to staff conflicts, absenteeism, performance issues, etc., • Work with each direct report to establish goals and objectives for each year and monitor and advise on the progress to enhance the professional development of staff. Education BA/BS in Business with an emphasis in Accounting, CPA a plus Technical Skills and Prior Experience • Five to seven years prior supervisory experience in the financial reporting/general ledger area., • Experience working in a public company or prior audit experience is preferable., • Must be PC proficient and able to thrive in a fast -pace setting., • Experience with People Soft, HFM or other large automated accounting system a plus., • Must have strong experience with Microsoft Excel., • Strong verbal and written communication skills., • Strong interpersonal, supervisory and customer service skills required., • Ability to multi-task, work under pressure and meet deadlines required. Additional Information Per Pay Transparency Acts: The range for this position is $105,000-145,000 + bonus potential of up to $5,000 Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following: • Medical, dental, & vision, • 401(k)/Roth, • Insurance (Basic/Supplemental Life & AD&D), • Short and long term disability, • Health & Dependent Care Spending Accounts (HSA & DCFSA), • Transportation benefits, • Employee Assistance Program, • Tuition assistance *Location disclaimer: this position is open to North America locations outside of California, Colorado, New Jersey, New York and Washington.

Job Description THE POSITION This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry. WHAT YOU WILL BE DOING Client Service and Retention • Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace, • Provide excellent service and communication with a focus on problem-solving, • Promote high standards for customer service, safety, and LandCare's culture, • Provide organizational management, leadership and communication between the client and production team, • Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities, • Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives, • Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality, • Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs New Business Development • Identify new business opportunities by cultivating and maintaining business relationships with existing customers, • Actively prospect for potential clients and pursue new business relationships through authentic relationship building, • Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare, • Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet Professional Development • Participate in programs that focus on building operational excellence, • Engage in networking and growth opportunities through our Women's Initiative Network, • Join Book Clubs and other learning initiatives that foster continuous professional growth Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members: • Competitive base salary, • Team based profit sharing program, • 401K for all employees with 3.5% company match, • Company-provided vehicle, • Medical, dental, and vision coverage, • Paid Time Off Policy + 9 corporate holidays, • Formal training and development program This opportunity has a base range that represents a full-time annual salary of $70,000-90,000 (commensurate with experience).

Job Description Description POSITION PURPOSE The Inside Account Manager is responsible for a defined domestic region in serving as a point of contact for the sales representatives regarding orders and sales plan. They will learn the Sales Operations process and work closely with the BAC manufacturing facilities to delivery an exceptional customer experience. They will also assist with providing Software Support and ERP training our sales representatives. Participates in improvement projects to enhance service levels and process efficiencies. PRINCIPAL ACCOUNTABILITIES • Provides a single point of contact for representatives for a defined region, • Develop highly effective relationships across all departments, • Manage competing priorities in a fast paced, rapidly changing environment, • Provide timely status updates, root-cause analysis and strategies to address client issues, • Serves as the representative’s liaison to navigate BAC processes, • Implements process improvements to improve customer communications and process efficiencies, • Works directly with Regional Sales Managers and manufacturing facilities to meet the sales plan, • Responds to Representative inquiries through verbal and written communications, • Negotiates with representatives and customers for alternate solutions on jobsite delays, • Coordinates lead-times and quick ship projects, • Proactively reach out to territory representatives at least once a quarter Reporting to the Business Market Leader, the Inside Account Manager serves as the point of contact for representatives for a defined region. This position will have interaction with internal and external Customers, Representatives, Sales Mgmt, Warranty, Engineering, and the North America Manufacturing plants. KNOWLEDGE, SKILLS & BEHAVIORS • Bachelor’s Degree, or equivalent background or experience, • Minimum 3+ years’ experience managing customer relationships/territory management (technical, construction industries preferred), • Demonstrated Customer service oriented (internal and external customers), • Demonstrated strength in problem solving and follow-up, • Demonstrated ability to resolve complex problems in an efficient and timely manner, • Requires excellent written and verbal communication, flexibility in handling a wide range of tasks, attention to detail, and strong negotiation skills, • Requires a strong mechanical and technical aptitude in order to develop an in-depth knowledge of the product variations supplied by BAC, • PC skills – Excel, Word The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions include those of a normal office environment. This position requires occasional lifting of up to 10 lbs, and travel of up to 10% of the time. Qualifications Education Preferred Bachelors or better. Experience Required 5 years: Customer Service 5 years: Customer Relationships BAC Hiring Compensation Range $50,300-$86,300 BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at . BAC Employees are eligible to participate in an annual bonus incentive program.

Job DescriptionBenefits: • Licensing paid by agency, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations., • Bilingual Spanish preferred.

Job Description Hiring Immediately! Kickstart your career with Window Nation as a Lead Generation Representative in Fulton, MD, starting at $18.25 per hour with monthly bonus opportunities and pay growth after 12 months! One Mission, One Passion – Growth is Everything at Window Nation At Window Nation, we believe in growth—yours, ours, and our customers’. If you’re looking for a place where your hard work pays off and opportunities to move ahead are everywhere, this is it! We're hiring in the Fulton metro region and surrounding areas, including Columbia MD, Baltimore MD, Annapolis MD, Silver Spring MD, Laurel MD, Crofton MD and College Park MD. What You'll Do * • Call potential customers over the phone—be professional, convincing and confident, • Qualify leads and set in-home sales appointments, • Clear and professional communication skills, • A strong work ethic and reliability—you show up and give it your all!, • Drive to meet and exceed lead quotas, • Comfort working in a fast-paced, dynamic, team-centric office environment, • Friendly and engaging personality—you enjoy talking with people and making connections, • Willingness to learn, • High School Diploma, GED, or equivalent, • Must be available to work four weekday shifts plus one weekend shift, • Growth Opportunities – We promote from within!, • Paid Training – Get equipped for success from Day One, • Supportive Team Culture – Work hard and win together, • No experience in lead generation or sales? No problem! If you’ve worked in customer service or in a fast-paced environment, we’ll train you to succeed Earning Potential: • Base pay starts at $18.25/hour, • Plus performance bonuses that can significantly increase your hourly earnings!, • Step progression raise after 12 months. Company DescriptionWhy Window Nation? Growth Opportunities – We promote from within! Paid Training – Get equipped for success from Day One Supportive Team Culture – Work hard and win together No experience in lead generation or sales? No problem! If you’ve worked in customer service or in a fast-paced environment, we’ll train you to succeedWhy Window Nation?\r\n\r\nGrowth Opportunities – We promote from within! \r\nPaid Training – Get equipped for success from Day One \r\nSupportive Team Culture – Work hard and win together \r\nNo experience in lead generation or sales? No problem! If you’ve worked in customer service or in a fast-paced environment, we’ll train you to succeed

Job Description WHO WE ARE Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we’re incredibly proud of the work that we do. Our passion is our motivator and our focus is simple – create an extraordinary culture, care for our team members, give back to our communities & build a greener future. THE POSITION This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry. WHAT YOU WILL BE DOING Client Service and Retention • Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace, • Provide excellent service and communication with a focus on problem-solving, • Promote high standards for customer service, safety, and LandCare's culture, • Provide organizational management, leadership and communication between the client and production team, • Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities, • Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives, • Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality, • Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs New Business Development • Identify new business opportunities by cultivating and maintaining business relationships with existing customers, • Actively prospect for potential clients and pursue new business relationships through authentic relationship building, • Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare, • Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet Professional Development • Participate in programs that focus on building operational excellence, • Engage in networking and growth opportunities through our Women's Initiative Network, • Join Book Clubs and other learning initiatives that foster continuous professional growth, • Access mentorship and training programs designed to advance your career in meaningful ways BENEFITS Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members: • Competitive base salary, • Team-based profit-sharing program, • 401K for all employees with 3.5% company match, • Company-provided vehicle, • Medical, dental, and vision coverage, • Paid Time Off Policy + 9 corporate holidays, • Formal training and development programCompany DescriptionLandCare is driven by Core Values. Our Core Values are actionable guidelines used every day by every team member to guide our decisions, from the executive staff to the pros out in the field. LandCare and all of its employees make decisions every day to ensure we live out these five principles: · Delight our customers. Every time. · Lead with confidence and integrity. · Work hard, smart and safe. Every day. · Inspire others with meaningful environments. · Have fun with a commitment to teamwork. LandCare is one of the largest, most comprehensive providers of commercial landscaping services in the United States. We want talented professionals who look beyond the spreadsheet to the smile on our customer’s face. We celebrate wins and challenge ourselves to become better and always operating with integrity. If you're passionate about sharing your expertise, if you're driven to do whatever it takes to serve your customer, if you're energized by helping your team succeed, join our team today!LandCare is driven by Core Values. Our Core Values are actionable guidelines used every day by every team member to guide our decisions, from the executive staff to the pros out in the field. LandCare and all of its employees make decisions every day to ensure we live out these five principles: \n \n· Delight our customers. Every time. \n· Lead with confidence and integrity. \n· Work hard, smart and safe. Every day. \n· Inspire others with meaningful environments. \n· Have fun with a commitment to teamwork. \n\nLandCare is one of the largest, most comprehensive providers of commercial landscaping services in the United States. We want talented professionals who look beyond the spreadsheet to the smile on our customer’s face. We celebrate wins and challenge ourselves to become better and always operating with integrity. If you're passionate about sharing your expertise, if you're driven to do whatever it takes to serve your customer, if you're energized by helping your team succeed, join our team today!

Job DescriptionBrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking motivated and customer-focused individuals to join our team. As a Call Center Representative, in this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply! Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: • On-Site, Second shift, Monday through Friday - 40 hours per week, • Hours: 12:30pm - 9:00pm, • Location: Annapolis Junction, MD, • Medical, Dental, Vision, Pet and other Insurance options, • Participation in a company 401k program, • Paid Time off and 10 paid holidays, • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries., • Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues., • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary., • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system., • Proactively identify opportunities to enhance the member experience and share feedback with the team., • Ensure compliance with organizational policies, privacy standards, and service level agreements., • Document all customer interactions and update records accurately in the database., • Collaborate with team members to ensure a seamless customer experience., • High school diploma or equivalent; associate or bachelor’s degree preferred., • Experience in a call center or customer service role is ideal., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Ability to handle a high volume of calls and emails with professionalism and efficiency., • Proficient in using computer systems and software applications including MS Office (Outlook and Excel)., • Compassionate and empathetic, with a genuine desire to help others., • Ability to work independently and as part of a team. CSR-120825 Call Center Representative Customer Service Call Center Powered by JazzHR x1ts5utjZU

Job DescriptionBrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking motivated and customer-focused individuals to join our team. As a Call Center Representative, in this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply! Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: • On-Site, First shift, Monday through Friday - 40 hours per week, • Location: Annapolis Junction, MD, • Medical, Dental, Vision, Pet and other Insurance options, • Participation in a company 401k program, • Paid Time off and 10 paid holidays, • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries., • Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues., • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary., • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system., • Proactively identify opportunities to enhance the member experience and share feedback with the team., • Ensure compliance with organizational policies, privacy standards, and service level agreements., • Document all customer interactions and update records accurately in the database., • Collaborate with team members to ensure a seamless customer experience., • High school diploma or equivalent; associate or bachelor’s degree preferred., • Experience in a call center or customer service role is ideal., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Ability to handle a high volume of calls and emails with professionalism and efficiency., • Proficient in using computer systems and software applications including MS Office (Outlook and Excel)., • Compassionate and empathetic, with a genuine desire to help others., • Ability to work independently and as part of a team. CSR-120225 Call Center Representative Customer Service Call Center Powered by JazzHR nmmv9WpxLT

Job Description Job title Call Center Representative Reports to Branch Manager Job purpose The Call Center Representative is responsible for providing a variety of member service functions via phone including but not limited to, presenting and explaining Credit Union products and services to prospective and current members, assisting them in utilizing these products and services and resolving account related problems. Essential Duties • Act in accordance with the core values to assist in reaching APL Federal Credit Union’s mission and vision., • Provide exceptional customer service to current and prospective members., • Inform Branch Manager and/or Assistant Branch Manager of complaints and/or problems with members., • Evaluate and suggest procedures to improve efficiency of the Branch as it pertains to Call Center operations., • Adhere to credit union policies, operational controls, and regulatory procedures when identifying members to ensure the safety and security of member and credit union assets to prevent loss and/or fraud. Maintain information security., • Prepare BSA reports for necessary transactions utilizing the appropriate system., • Train peers in practices and procedures needed to ensure they are fully competent in performing the Call Center role., • Open various types of accounts including savings, checking, IRA, Certificates of Deposit, and special accounts (such as Estate Accounts, Trust Accounts and Deceased Accounts). Provide necessary literature., • Provide information and assistance with telephone and online banking., • Research and provide resolution of member inquiries received by telephone, e-mail, staff members, or any other source. This includes the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, statement questions, and assisting members to make the most effective use of services offered., • Ability to process a needs assessment to introduce and explain available Credit Union products and services to current and prospective members., • Process membership/account applications through credit union software following security protocols., • Receive consumer loan applications via telephone and submit applications for decision., • Maintain updates and renewals for certificates of deposit., • Processing basic, non-cash financial transactions for members including closing of accounts, issuing checks, transfers, transfer payments, fees and fee refunds with Manager’s approval., • Support the additional functions with respect to lending and deposit services including, but not limited to:, • Check and statement copy requests, • Check/ACH stop payment processing, • Check and coupon orders, • Online banking, bill payment, and Zelle enrollment and administration, • Address changes and member profile maintenance, • Processing of internal and external deposit and loan verification., • Support all Credit Union departments by assisting members with issues regarding:, • Visa Cards, • ACH processing, • Individual Retirement Accounts, • ATM transactions, • Statement interpretation, review, and analysis, • Act as MSA when necessary., • Participate in the Saturday rotation., • Other duties as assigned. Qualifications Education: High school diploma or GED required. Must be able to secure and maintain a Resident Producer Individual (RPI) License. Experience: One year of related experience in customer service or retail environment is required. Call Center experience preferred. Working conditions Work is performed in an office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may change depending upon our needs. You will be expected to be available during weekends or after business hours as business dictates. May also be asked to work additional hours as needed to provide adequate coverage at any of our three branch locations. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch. The employee will need to lift box[es] and other supplies that may weigh in excess of 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Benefits and Salary The hourly compensation range for this position is $21.15/hr - $26.00/hr. In addition, APL Federal Credit Union provides employees with a generous benefits package that includes health, dental, vision, life insurance, company paid Short-Term and Long-Term Disability, a 401(k)-retirement plan with employer contribution, Pension Plan, paid vacation, paid holidays, and more! APL Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Overview At Altumint, client relationships are our top priority. We are seeking a highly motivated, relationship-driven Account Manager to oversee a portfolio of photo enforcement programs across the New England/Eastern U.S. region. The Account Manager will serve as the primary point of contact for assigned clients, managing day-to-day operations, contract deliverables, and long-term client success. This individual will collaborate cross-functionally with internal departments and external stakeholders, including law enforcement, city officials, departments of transportation, traffic engineers, court clerks, and community leaders, to ensure the effective delivery of safety and enforcement programs. The ideal candidate is a strategic problem solver, data-driven decision maker, and trusted partner who proactively anticipates client needs, drives program performance, and builds enduring partnerships that advance roadway safety and community trust. Responsibilities • Model integrity and professionalism in all client and team interactions., • Serve as the primary point of contact for assigned clients, addressing inquiries, concerns, and requests in a timely and solution-oriented manner., • Develop and nurture strong client relationships to support retention, renewal, and program growth., • Prepare and deliver comprehensive client reports, including performance metrics, program health analyses, and recommendations for improvement., • Conduct regular client meetings and program reviews to evaluate progress, discuss goals, and identify opportunities to enhance safety outcomes., • Monitor daily program performance and system functionality, coordinating issue resolution with technical and operations teams., • Provide customer support through multiple channels, including phone, email, and virtual or in-person meetings., • Collaborate with internal departments (Implementation, Operations, Legal, Finance, Engineering) to ensure timely fulfillment of all client deliverables., • Design and execute strategies to enhance customer experience and satisfaction, leveraging data and feedback to drive improvement., • Analyze customer feedback, service data, and program performance metrics to identify trends and implement corrective actions., • Prepare annual compliance and operational reports; ensure alignment with state regulations and contract requirements., • Support the Client Implementation Team during onboarding and transition phases., • Serve as the primary point of contact during Operations and Maintenance phases, ensuring adherence to service levels and performance standards., • Review and process client change requests and documentation with accuracy and efficiency., • Conduct quality, compliance, and audit reviews as required., • Verify the accuracy of client invoicing and assist with billing inquiries., • Manage contract renewals and ensure timely execution of option years and extensions., • Provide support for court and administrative hearings as required., • Stay current on legislative and regulatory changes affecting assigned programs., • Conduct onsite visits to strengthen relationships and assess program operations., • Partner with Marketing and Sales to develop collateral, proposals, and participate in conferences or trade events that promote Altumint’s mission and services., • Ensure compliance with all company policies, procedures, and ethical standards. Qualifications • 5+ years of experience in account management, client success, or program management, preferably within government technology, transportation, or public safety sectors., • Demonstrated success in managing complex client portfolios and achieving measurable outcomes., • Proven ability to build trusted relationships with clients and stakeholders at all organizational levels., • Strong analytical, organizational, and communication skills with the ability to translate data into actionable insights., • Demonstrated capability to navigate regulatory environments and maintain compliance with local, state, and federal requirements., • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook); CRM or ticketing system experience preferred., • Willingness to travel within assigned territory (including overnight travel as required)., • Bachelor’s degree in Business, Public Administration, or related field preferred; equivalent experience considered.

Job DescriptionBrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking motivated and customer-focused individuals to join our team. As a Call Center Representative, in this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply! Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: • On-Site, Second shift, Monday through Friday - 40 hours per week, • Hours: 12:30pm - 9:00pm, • Location: Annapolis Junction, MD, • Medical, Dental, Vision, Pet and other Insurance options, • Participation in a company 401k program, • Paid Time off and 10 paid holidays, • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries., • Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues., • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary., • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system., • Proactively identify opportunities to enhance the member experience and share feedback with the team., • Ensure compliance with organizational policies, privacy standards, and service level agreements., • Document all customer interactions and update records accurately in the database., • Collaborate with team members to ensure a seamless customer experience., • High school diploma or equivalent; associate or bachelor’s degree preferred., • Experience in a call center or customer service role is ideal., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Ability to handle a high volume of calls and emails with professionalism and efficiency., • Proficient in using computer systems and software applications including MS Office (Outlook and Excel)., • Compassionate and empathetic, with a genuine desire to help others., • Ability to work independently and as part of a team. CSR-120825 Call Center Representative Customer Service Call Center

Job Description General Description: We are seeking a highly organized and experienced Accounting Manager with strong knowledge of government accounting, financial reporting, and budgeting. In this role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Manager must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills. This position requires your physical presence in our Lanham, MD office 4 days per week with 1 day remote. Primary Responsibilities • Oversee daily transactions, including accounts payable/receivable, general ledger and bank reconciliations, • Prepare budgeting reports and forecast revenues, • Monitor profit and loss for the organization, • Manage month-end and year-end closing, • Maintain a system of accounting policies and procedures, • Organize financial data into useable information and maintain updated records, • Review financial statements, update financials as needed, • Monitor internal controls, • Ensure compliance with Federal Acquisition Regulations (FAR) and applicable Cost Accounting Standards (CAS), • Assist with audit documentation, • Ensure the accuracy and timely delivery of invoices, • The ideal Accounting Manager will have a bachelor’s degree in accounting or finance., • Proven work experience as an Accounting Manager, • 5+ years of government accounting experience, • CPA desired, • Proficiency in accounting software such as NetSuite, Deltek or Unanet, • Excellent analytical skills to manage large amounts of data, • Advanced Excel skills (managing spreadsheets, creating charts and using advanced formulas), • Effective communication, • Attention to detail and accuracy, • Ability to prioritize work

Job DescriptionCall Center Representative Location: Savage, MD Company Overview: Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes — and earn a substantial income doing it! General Purpose: Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads. Responsibilities: * Deliver a scripted pitch to homeowners * Adjust the script as needed to meet homeowners' needs * Handle homeowner questions and overcome objections * Collect homeowner information (name, address, phone number, etc.) * Receive and schedule appointments over the phone * Enter appointment details and homeowner information into the system * Confirm appointments with canvassers or sales representatives * Assign appointments to sales representatives * Make quality control calls * Respond to incoming calls from potential homeowners * Follow up with homeowners after initial contact * Maintain and update lead information and reports Qualifications: * Sales background required * Previous sales experience preferred * Previous telemarketing experience preferred * Strong knowledge of sales and marketing principles and strategies * Excellent communication and customer service skills * Proficiency in relevant computer applications * Product knowledge (training provided) * Positive, professional attitude and team-oriented mindset Benefits: * Medical Insurance * Dental Insurance * Vision Insurance * Life Insurance * 401(k) Retirement Plan * Paid Vacation * Paid Sick Time * Professional Development Opportunities Powered by JazzHR HtiO6hlwOz

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Duties: • Distributes all benefit enrollment materials and determines eligibility., • Handle incoming customer service calls, • Dispatch incoming customer phone calls, • Accept customer calls and return customer, • Respond to client requests for coverages while representing their best interests., • Create and explain individualized policies via our Needs Analysis system., • Work and learn from management teams to stay up to date on new products, services, and policies. Job Benefits: • Full training provided, • 100% work from home., • Competitive compensation., • Paid weekly along with earned bonuses., • Career advancement opportunities., • Full benefits after 3 months., • Values a healthy work-life balance

Job Description For over 11 years uBreakiFix has been an innovator in creating technological solutions for consumers and empowering work environments for their employees. Are you a tech savvy, customer service oriented professional interested in joining an organization that values their employees and promotes from within? uBreakiFix by Assurion is hiring repair technicians for our brand new Hanover location. The right candidate believes in providing extraordinary customer care by diagnosing, troubleshooting and repairing devices. Tasks and Responsibilities: – Greet customers in a friendly manner and maintain a positive work environment – Answer phone calls to the store with a professional, courteous and friendly demeanor – Diagnose, troubleshoot and repair devices – Provide recommendations for problem resolution – Explain complex technical issues to customers in a non-technical, simple to understand manner – Provide repair and replacement estimates to customers – Ensure that all repairs meet or exceed uBreakiFix quality standards – Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations – Keep track of all devices and inventory while safeguarding all store stock – Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair – Maintain the cleanliness and professional appearance of the store Basic Qualifications • Outstanding customer service skills, • Excellent technical, problem solving, and analytical skills, • Strong written and oral communication skills, • Proficient in Microsoft Office, • Team player, • Ability to work flexible hours, including weekends and holidays, • High school diploma or GED Preferred Qualifications, • Experience repairing electronics, smartphones, PC/MACs, and game consoles, • Technical degree or certification in Electronics or Consumer Electronics

Job Description Mid Atlantic Insurance Financial is an independent, full-service property & casualty insurance agency serving customers with both personal and business insurance. Locally owned and operated in Laurel, MD, Mid Atlantic provides insurance to customers using a service-oriented approach. Our mission is to foster a constant and dedicated focus toward earning and keeping our position as the most successful independent insurance agency in our market area. We are seeking an insurance representative to focus on outbound & inbound calls of P&C insurance products to customers who have previously interacted with the Mid Atlantic Insurance Financial brand as well as new customers. • Competitive Pay, • Client-facing role, • Execute flawlessly, • Data-tracking and analysis, • Work in a culture of continuous improvement on those metrics, • Advising individual customers on Mid Atlantic's products, • Licensed Property and Casualty Insurance Producer (preferred), • Must be comfortable using multiple carrier systems, • The ability to multitask with strong attention to detail, • Bi-lingual (preferred)

Job Description Mid Atlantic Insurance Financial is an independent, full-service property & casualty insurance agency serving customers with both personal and business insurance. Locally owned and operated in Laurel, MD, Mid Atlantic provides insurance to customers using a service oriented approach. Our mission is to foster a constant and dedicated focus toward earning and keeping our position as the most successful independent insurance agency in our market area. We are seeking an insurance representative to focus on outbound & inbound calls of P&C insurance products to customers who have previously interacted with the Mid Atlantic Insurance Financial brand as well as new customers. • Competitive Pay - Base Pay & Large Monthly Bonus Potential, • $1,000 Signing Bonus, • Client-facing role, • Execute flawlessly, • Data-tracking and analysis, • Work in a culture of continuous improvement on those metrics, • Advising individual customers on Mid Atlantic's products, • Licensed Property and Casualty Insurance Producer (preferred), • Must be comfortable using multiple carrier systems, • The ability to multitask with strong attention to detail

Job Description Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement. We don't have just salespeople, we have trained, certified, and motivated Automotive Product Specialists. If you are an energetic a motivated professional who loves to make clientele happy, please apply by uploading your resume. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area! The Right Candidate will be someone who is enthusiastic, outgoing, and full of positive energy. You will be someone who enjoys working with people and possesses a passion for helping others. Sales experience is not necessary. Paid training too! Responsibilities - Car Sales: • Greet customers in a friendly manner and listen to their requirements in order to match their vehicle needs with one in current inventory., • Accompany customer on test drives and demonstrate vehicle features and technology., • Follow guidelines and best practices for dealing with and handling internet inquires., • Assist all customers who arrive in our showroom., • Build rapport with customers to build a base of referrals to establish customer network., • Work with sales managers and BDC staff to capitalize on all opportunities., • Keep up with industry standards and best practices., • Health insurance (medical, dental and vision), • 401(k), • Paid vacation, • SSL (sick leave)

Job Description Customer Service Representative Location: Halethorpe, MD Full Time: Hourly Hourly Rate: $17-$20/hr. + other spiffs and bonuses About Len the Plumber Heating and Air When you join Len the Plumber Heating & Air, you’re not just starting a job—you’re becoming part of a family. We value teamwork, respect, and integrity in everything we do. Our technicians, customer service staff, and support teams work side by side to deliver the kind of service we’d want for our own families. We celebrate wins together, invest in each other’s growth, and create an environment where you can do your best work and feel proud of the difference you make every day. Why join our team? • Competitive Pay, • Weekly paycheck, • Performance Bonus, • Free Uniforms, • 401(k) match & health benefits (Medical, Dental, Vision), • Short & Long-Term Disability + Life Insurance, • PTO, • Handle inbound customer calls and convert them into scheduled appointments, • Make outbound calls to schedule or follow up with customers, • Ensure customer satisfaction through follow-up calls, • Update customer records with accurate, timely information, • Maintain communication with dispatch and management, • Remain calm and professional under pressure, • Excellent verbal and written communication skills, • Positive, professional, and friendly demeanor, • Strong problem-solving and multitasking abilities, • Self-motivated, organized, and team-oriented All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Dental insurance, • Donation matching, • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance Were expanding and looking for a Customer Service Manager to lead our high-performance Customer Service team and elevate the customer experience across both of our office locations. Position Overview The Customer Service Manager oversees the daily operations of our Customer Service Representatives (CSRs) in a fast-paced call environment. This role is 100% in-office at either our Fulton, MD or Chantilly, VA location. The manager will travel to the other location several times each month for training, coaching, and team development. This position is ideal for a motivated leader who thrives in high-volume customer communication, team coaching, and process improvement. Key Responsibilities • Lead, train, and mentor a team of Customer Service Representatives., • Monitor daily call performance, appointment scheduling accuracy, and outbound call KPIs., • Conduct coaching sessions, performance reviews, and call quality evaluations., • Ensure CRM accuracy (Zoho) through consistent oversight and training., • Oversee inbound calls, 150+ outbound warm-call expectations per CSR, and real-time text communication through Podium., • Resolve escalated customer concerns and ensure a positive customer experience., • Maintain staffing schedules, productivity expectations, and performance accountability., • Improve department processes, SOPs, and workflow efficiency., • 3+ years of experience in customer service management or team leadership., • Experience in call centers, dispatching, appointment setting, or high-volume customer service roles., • Strong coaching, communication, and team-building abilities., • Highly organized with excellent attention to detail., • Tech-savvy and comfortable working with CRMs, call software, and communication tools., • Ability to work in-office full-time and travel between offices as needed.Preferred:, • Experience in the home improvement, construction, trades, or home services industries., • Familiarity with Zoho CRM, Podium, or similar systems.What We Offer, • Salary up to $65,000 + performance bonus, • Health Insurance: HSA & PPO options, • Paid Time Off + Paid Holidays, • Company-Paid Life Insurance & AD&D & STD, • 401(k) with employer match, • Growth opportunities within a fast-expanding company, • Supportive and collaborative team culture Why Youll Love Working Here At American Home Contractors, youre not just managing a team, youre shaping the first impression of a highly rated, industry-leading brand. We value professionalism, accountability, and career growth. Youll have the tools, support, and autonomy to build an elite customer service operation. Apply Today If youre a driven, people-focused leader who thrives in a fast-paced environment, we want to hear from you. Apply now and take the next step in your career with American Home Contractors.

Job DescriptionJob Description It's more fun with us! No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. It all starts with you Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. Drive your own career Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries. Domino's CSR Responsibilities Include: : • Demonstrating a friendly, positive attitude and great customer service skills, • Taking orders over the phone and in person, • Dealing with customer concerns, • Cash handling, • Upselling, • Making Domino’s high quality pizzas, • Food and portion control, • Hygiene and food safety, • Food preparation, • General cleaning duties Those are the basics, but here’s what else you can expect: General Job Duties • Operate all equipment, • Stock ingredients from delivery area to storage, work area, walk-in cooler, • Prepare product, • Receive and process telephone orders, • Take inventory and complete associated paperwork, • Ability to comprehend and give correct written instructions, • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator), • Must be able to make correct monetary change, • Verbal, writing, and telephone skills to take and process orders, • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed, • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas, • Sudden changes in temperature in work area and while outside, • Fumes from food odors, • Exposure to cornmeal dust, • Cramped quarters including walk-in cooler, • Hot surfaces/tools from oven up to 500 degrees or higher, • Talking and hearing on telephone, • Near and mid-range vision for most in-store tasks, • Depth perception, • The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisionsAdditional Information Physical Requirements including, but not limited to the following: Standing • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck, • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5', • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves, • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store, • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push, • Forward bending at the waist is necessary at the pizza assembly station, • Toe room is present, but workers are unable to flex their knees while standing at this station, • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day, • Eye-hand coordination is essential; use of hands is continuous during the day, • Frequently activities require use of one or both hands, • Shaping pizza dough requires frequent and forceful use of forearms and wrists

Job Description The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers. Supervisory Responsibilities: · None Duties/Responsibilities: · Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation. · Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone. · Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction. · Issue Resolution: Handle customer complaints or issues, provide timely solutions or escalate to management when necessary. · Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers. · Collaboration with Teams: Work closely with warehouse, shipping, and other departments to ensure seamless order fulfillment. · Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management. Required Skills/Abilities: · High school diploma or equivalent; automotive parts or collision repair training is a plus. · Experience in customer service, preferably in the automotive or collision repair industry. · Strong understanding of automotive parts and their applications. · Proficiency in CRM software and order management systems. · Excellent communication and interpersonal skills. · Technical aptitude with automotive parts and repair processes. · Attention to detail and accuracy in order processing. · Strong problem-solving and negotiation skills. · Ability to multitask and prioritize in a fast-paced environment. Personal/Professional Attributes: · Empathy: Understanding and sharing the feelings of customers, especially when they are facing challenges with their vehicles. · Patience: Remaining calm and patient when dealing with frustrated or confused customers. · Adaptability: Flexibility in handling various types of customers and adapting to changing products and industry trends. · Stress Tolerance: Ability to maintain composure and effectiveness under pressure. · Team Player: Working cooperatively with other team members and departments. · Product Knowledge: Deep understanding of auto collision parts and their applications · Technical Skills: Proficiency in CRM systems, order processing software, and other relevant computer applications. · Industry Awareness: Keeping up to date with trends and changes in the aftermarket auto collision parts industry. · Organizational Skills: Effectively managing tasks and priorities to meet customer needs and business objectives. · Professionalism: Maintaining a high level of professional conduct and representing the company positively. · Continuous Learning: Willingness to engage in ongoing learning about new products, technologies, and customer service techniques. What We Offer... • Health, Dental & Vision Insurance, • Health Savings Account (HSA) with Employer Contribution, • Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance, • 401K Retirement Plan with Employer Match, • Paid Training, • Paid Time Off, • Paid Sick Days, • Paid Holidays, Including 1 Floating Holiday (Your Birthday), • Weekly Pay, • Casual Dress Code, • Teamwork Environment $17-$19 FLSA Status: Non-Exempt Empire Auto Parts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description Job Title: Customer Service Representative II Clearance: TS/SCI CI Poly Location: Annapolis Junction, MD Job Type: Full-Time Target Salary Range*: $50,000 - $65,000 *This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Description Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Essential Job Functions • Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically submitted requests., • Provides polite and customer friendly service support for problem resolution, • Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required, • Documents incident status and solutions in incident database tools, • Possesses current working knowledge of computers, printers, laptops and common windows applications, • Works through various types Tier II issues with telephone assist, • A+ CE (CompTIA), • ?HDI-CSR (Customer Service Representative), • HDI-SCD (HDI Support Center Director), • HDI-SCA (HDI Support Center Analyst), • ITIL Foundation, • High School Diploma/ GED + Relevant experience: 3 years + CCC Academy graduate, • Associates Degree + Relevant experience: 1 year + CCC Academy graduate, • Bachelors Degree + Relevant experience: 0 years + CCC Academy graduate, • Masters Degree + Relevant experience: 0 years + CCC Academy graduate, • PhD + Relevant experience: 0 years + CCC Academy graduate?

Job DescriptionJob descriptionWelcome to Sila Services, where we don't just provide services – we craft experiences, forge connections, and build lasting relationships. For almost 35 years, we've been the heartbeat of the Washington, D.C. metro area home comfort solutions, setting the standard for excellence, integrity, and innovation. Since 1989, Sila Services, has been serving customers and priding ourselves on offering competitive pricing, same-day service and superior customer service. At Sila, we're not content to simply follow trends – we set them. We invest in the latest equipment and cutting-edge technology to ensure that our team has the tools they need to succeed. But our most valuable asset isn't our equipment – it's our people. That's why we're committed to providing some of the highest wages and most comprehensive benefits in the industry. Because when our employees thrive, our company thrives. But don't just take our word for it – our customers speak for themselves. We've left a trail of satisfied customers in our wake. They know that when they choose Sila, they're not just getting a service – they're getting an experience. They're getting a team of dedicated professionals who go above and beyond to deliver exceptional service, every time. So why join us? Because at Sila, you're not just an employee – you're part of a family. A family that values integrity, excellence, and above all, each other. A family that believes in doing good work, treating people right, and making a difference in the world. What We Do We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systems. The Big Task You will lead a staff of Customer Services Reps and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Key Sub Tasks Lead and train staff on the best ways to convert calls into booked service appointments.Manage service dispatch and sales lead setting along with service and sales managers to ensure the right technicians and sales reps are matched to every job.Author and refine call scripts so they’re clear, compelling and result in more appointments.Become an expert of your market, know the customer needs and how best to engage them.Monitor performance of staff, review recorded calls and advise them on how to promote sales.Formalize a coaching and training platform that’s cost effective and measurable.Show employees how their individual contributions matter to the company’s success.Ensure sufficient staffing to match the business demand and seasonal spikes. Desired Skills and Experience Possess the ability to inspire both personal and professional growth in our team members.Ability to provide unparalleled customer satisfaction.Ability to drive team performance to achieve all business goals and objectives.Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint). What We OfferMedical Insurance -- we offer coverage for you and your family for health, dental, and vision.Company paid life insurance, short-term and long-term disabilityNew technology, including iPhone, iPad & access to integrated software401k Plan with a company matchIf you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. Equal Opportunity Employer #HP1 Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits: 401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveVision insuranceShift: Day shiftMorning shiftExperience: Customer service: 5 years (Required)Call center management: 3 years (Required)Customer Service Management: 5 years (Preferred)HVAC: 1 year (Preferred)Work Location: In person We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Company Overview ARA is a leading C5ISR company that designs, manufactures, tests and installs innovative technologies that provide the national security community with unparalleled situational awareness, threat detection, and communications capabilities. Our disruptive, integrated solutions, assemblies and subsystems rise to the challenging demands of discerning, mission-critical customers. We leverage our capabilities to meet and exceed the requirements of our customers and empower them to remain ahead of evolving threats and complexities in a dynamic security landscape. Job Summary The Customer Service Representative (CSR) supports the sales team by generating quotes from customer inquiries and processing orders. The CSR interacts with other departments in the facility to obtain answers to support questions from customers. The CSR handles all customer issues and inquiries and ensures coordination with the associated sales representative. Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Open and maintain customer accounts by recording account information, • Create and/or assist with the placement of orders and proposals, • Process opportunities and RMAs from quote through order, • Recommend potential products or services to management by collecting customer information and analyzing customer needs., • Contribute to team effort by accomplishing related results as needed, • Identify and assess customers' needs to achieve satisfaction, • Build sustainable relationships of trust through open and interactive communication, • Provide accurate, valid and complete information by using the right methods/tools, • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution, • Keep records of customer interactions, process customer accounts and file documents, • Resolve customer complaints via phone, email, mail or social media, • Answer questions about warranties or terms of service, • Compiles reports on overall customer satisfaction, • Ability to generate, review and send quotes out to customers In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Competency Statements • Adaptability - Adapts to change, open to new ideas and responsibilities, • Communication - Ability to communicate thoughts clearly, both oral and written in an honest, open and timely manner, • Job Knowledge - Understands facets of job, aware of duties and responsibilities, keeps job knowledge current, • Technical Skill - Possesses the knowledge and skills needed to perform a job or role effectively, • Dependability - Meets deadlines, works independently or in a team environment, is accountable, maintains focus, good attendance record, • Quality - Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products, • Ethics - Honest, accountable, maintains confidentiality, • Initiative / Take Ownership - Takes action, seeks new opportunities, strives to see projects to completion, meaning own your job and see it through, • Decision Making – Problem solve and critical thinking skills, be able to reach a decision, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions, • Minimum of 2 years in a customer service or sales support role, preferably in a technical or B2B environment., • Proven experience in creating quotes, processing orders, and handling customer inquiries., • Familiarity with CRM software and order management systems is a plus., • Ability to understand and explain technical products or services to customers. Experience with C5ISR or related industries is an advantage., • Strong troubleshooting skills with the ability to assess and resolve issues effectively and efficiently., • Excellent verbal and written communication skills, with the ability to clearly explain technical or complex information to customers., • Demonstrated ability to build and maintain strong relationships with customers and internal teams., • Ability to manage multiple inquiries and tasks simultaneously while maintaining high attention to detail., • Skilled in de-escalating tense situations and turning customer complaints into opportunities for customer satisfaction., • Strong data entry skills with experience in maintaining accurate and complete records in CRM systems., • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with customer service tools or CRM software (Salesforce, HubSpot, etc.).

Job DescriptionPaul Counts - State Farm Agency is seeking a qualified professional to join their winning team for the role of Bilingual Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required as we will train the right person. Must be fluent in English and Spanish. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... • Hourly Wage plus /bonus, • Paid time off (vacation and personal/sick days), • Healthcare Allowance, • Retirement Plan, • Valuable experience, • Growth potential/Opportunity for advancement within my office Requirements • Spanish Speaking preferred, • Excellent interpersonal skills, • Excellent communication skills - written, verbal and listening, • People-oriented, • Organizational skills, • Self-motivated, • Detail oriented, • Proactive in problem solving, • Dedicated to customer service, • Able to learn computer functions, • Pride in getting work done accurately and timely, • Ability to work in a team environment, • Ability to multi-task, • Provide timely and thorough activity reports to agent, • Property & Casualty license (must be able to obtain), • Life and Health license (must be able to obtain), • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.