IT Intern (Hanover, MD)
hace 12 días
Hanover
Job DescriptionDescriptionWe are currently hiring for: IT Internship - This is a Full-Time and On-Site Position**Key Responsibilities: • Provide first-level and second-level technical support to staff via phone, email, chat, or in person., • Diagnose and resolve hardware, software, and network connectivity issues., • Install, configure, and maintain desktop computers, laptops, printers, and mobile devices., • Assist with software installations, updates, and licensing compliance., • Manage and maintain user accounts, permissions, and access controls in Active Directory, email systems, and other platforms., • Monitor system performance, identify issues, and escalate when necessary., • Maintain documentation of technical procedures, configurations, and troubleshooting steps., • Support video conferencing systems and collaboration tools., • Ensure data backup processes are completed and assist in recovery when needed., • Stay current with emerging technologies and recommend improvements to IT processes. Key Responsibilities • Provide current and prospective employees with information regarding company policies, job duties, working conditions, wages, promotion opportunities, and employee benefits., • Serve as a liaison between employees and management by answering questions, interpreting HR policies, assisting with contract administration, and helping resolve work-related concerns., • Maintain accurate and confidential employee records; compile reports and metrics related to hires, transfers, performance reviews, attendance, and other personnel data., • Assist in the development, implementation, and communication of HR policies and procedures., • Support recruitment efforts, including posting positions, scheduling interviews, screening candidates, and coordinating onboarding and orientation activities., • Demonstrate excellent customer service in all interactions with employees, applicants, managers, and external partners., • Utilize MS Word, Excel, and PowerPoint at an intermediate level to prepare reports, documents, and presentations., • Experience with Paycom is a plus!, • Perform other related HR duties as assigned to support departmental goals. Skills, Knowledge and Expertise • Actively pursuing a degree in Information Technology, Computer Science, or related IT field., • This position will be required to travel between Baltimore, MD. and Hanover, MD. locations., • Basic understanding of computer hardware, operating systems, and networking concepts., • Strong problem-solving skills and a willingness to learn new technologies., • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment., • Familiarity with Microsoft Office suite and basic troubleshooting techniques., • Experience with computer hardware assembly, software installation, and system configuration is a plus., • Ability to prioritize tasks and manage time efficiently in a fast-paced environment., • Eagerness to gain hands-on experience and contribute to meaningful projects., • Must have enthusiasm for IT and a passion for technology driven solutions., • Candidate must successfully pass post-offer/pre-employment drug and background screen.