Customer Service jobs in Laurel, Maryland - Page 2Create job alerts

Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features. McDonald's is committed to providing equal employment opportunities and fostering an inclusive work environment. In accordance with applicable laws, McDonald's provides rea

Job DescriptionBenefits: • Licensing paid by agency, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations., • Bilingual Spanish preferred.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Paid time off, • Training & development, • Competitive salary Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.As an Agent Team Member, you will receive..., • Salary plus commission/bonus, • Paid time off (vacation and personal/sick days), • Valuable experience, • Growth potential/Opportunity for advancement within my agency

Job Description Job Summary The Strategic Account Manager will be an individual contributor responsible for managing client relationships across multiple brands and verticals. You will become a trusted advisor with clients to understand their business goals, how our services help them achieve those goals and be proactive in presenting Key Performance Indicators on the success and opportunities for each client. As the main point of contact for those clients assigned, you will provide strategic recommendations to optimize our efforts and campaigns within a variety of digital and physical marketing channels, supporting the growth of these accounts through cross-sell and upselling opportunities. Strategic Account Managers work closely with Ironmark’s implementation and production teams to align execution of our services with the client’s goals and our contractual obligations to the client. Job Functions and Responsibilities Essential Functions • Serve as the primary Point-of-Contact for assigned clients, ensuring seamless project management and communication between Ironmark’s production / implementation teams, vendors and clients., • Build strong rapport and relationships with assigned clients; become a trusted advisor that can provide recommendations for account growth and reaching client’s overall business goals., • Uncover opportunities for cross-sell and upsell of Ironmark’s services as they relate to clients’ business goals., • Proactively manage production timelines, deadlines and performance of campaigns including digital advertising (Social, PPC, Programmatic), SEO, website, lead generation and print marketing production., • Proactively provide analysis and recommendations of Ironmark’s services and campaigns to clients; communicate ROI / ROAS and optimization opportunities., • 5+ years of physical & digital marketing experience in a client-facing role, managing multiple clients and projects., • Ability to build strong professional relationships with C-suite and Executives at the client level., • Strong understanding and successful implementation of strategies in the following areas:, • Web Design & Development (WordPress a plus), • SEO / AIO, • Email marketing, • Digital Paid Media (PPC, Display, Programmatic, Social), • Social media marketing & reputation monitoring (Facebook, Instagram, Twitter, YouTube, LinkedIn), • Reporting & analytics, • Marketing automation and blogging software (examples: HubSpot, Pardot, Marketo, Eloqua, etc.), • Event Marketing, • Ability to translate complex technical concepts and analytics into clear, valuable language for clients, fostering retention and appreciation., • Excellent written, verbal, and presentation skills., • Effective time-management skills with the ability to delegate tasks and prioritize effectively your own time and others working on your accounts. Ironmark helps business grow by removing complexity across the marketing supply chain. EEO Statement Ironmark provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identification, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description WHO WE ARE Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we’re incredibly proud of the work that we do. Our passion is our motivator and our focus is simple – create an extraordinary culture, care for our team members, give back to our communities & build a greener future. THE POSITION This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry. WHAT YOU WILL BE DOING Client Service and Retention • Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace, • Provide excellent service and communication with a focus on problem-solving, • Promote high standards for customer service, safety, and LandCare's culture, • Provide organizational management, leadership and communication between the client and production team, • Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities, • Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives, • Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality, • Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs New Business Development • Identify new business opportunities by cultivating and maintaining business relationships with existing customers, • Actively prospect for potential clients and pursue new business relationships through authentic relationship building, • Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare, • Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet Professional Development • Participate in programs that focus on building operational excellence, • Engage in networking and growth opportunities through our Women's Initiative Network, • Join Book Clubs and other learning initiatives that foster continuous professional growth, • Access mentorship and training programs designed to advance your career in meaningful ways BENEFITS Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members: • Competitive base salary, • Team-based profit-sharing program, • 401K for all employees with 3.5% company match, • Company-provided vehicle, • Medical, dental, and vision coverage, • Paid Time Off Policy + 9 corporate holidays, • Formal training and development programCompany DescriptionLandCare is driven by Core Values. Our Core Values are actionable guidelines used every day by every team member to guide our decisions, from the executive staff to the pros out in the field. LandCare and all of its employees make decisions every day to ensure we live out these five principles: · Delight our customers. Every time. · Lead with confidence and integrity. · Work hard, smart and safe. Every day. · Inspire others with meaningful environments. · Have fun with a commitment to teamwork. LandCare is one of the largest, most comprehensive providers of commercial landscaping services in the United States. We want talented professionals who look beyond the spreadsheet to the smile on our customer’s face. We celebrate wins and challenge ourselves to become better and always operating with integrity. If you're passionate about sharing your expertise, if you're driven to do whatever it takes to serve your customer, if you're energized by helping your team succeed, join our team today!LandCare is driven by Core Values. Our Core Values are actionable guidelines used every day by every team member to guide our decisions, from the executive staff to the pros out in the field. LandCare and all of its employees make decisions every day to ensure we live out these five principles: \r\n \r\n· Delight our customers. Every time. \r\n· Lead with confidence and integrity. \r\n· Work hard, smart and safe. Every day. \r\n· Inspire others with meaningful environments. \r\n· Have fun with a commitment to teamwork. \r\n\r\nLandCare is one of the largest, most comprehensive providers of commercial landscaping services in the United States. We want talented professionals who look beyond the spreadsheet to the smile on our customer’s face. We celebrate wins and challenge ourselves to become better and always operating with integrity. If you're passionate about sharing your expertise, if you're driven to do whatever it takes to serve your customer, if you're energized by helping your team succeed, join our team today!

Job DescriptionBenefits: • License reimbursement, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off I grew up in Howard and Montgomery County, and Im proud to serve the same community that helped shape me. Outside the office, I coach my sons soccer team and stay connected through affiliations with Howard Community College and various local organizations. Each year, our agency participates in charity work supporting local religious centers and community initiatives. I offer my team 15 days of PTO annually, a health stipend, a strong focus on work-life balance, and a $500 bonus for each license obtained before your start date. Our office culture is family-oriented yet performance-driven everyone supports each other while maintaining a strong commitment to results. Im looking for team members who are motivated, team-oriented, and always willing to go above and beyond for both our clients and their teammates. ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Hasan Jamil - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Pro Customer Service/Sales | Home Depot.The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.The team supports every stage of the Pro customer journey, from effic

Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". Strong f

Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates learn about products using our tools, and provide information to customers in order to sell an entire project.Associates

TheRevenue RecognitionAccountingManageris an internal and external support functionas part of theaccountingteam at Dragos. Scope of work includes a focus on the month end close process, preparation and recording of activity related to revenue recognition, and cost of goods sold and commissions, prep

Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of thes Customer Service Manager, Customer Service, Service Manager, Assistant, Manager, Retail, Grocery, Associate. Supervise up to 120 associates in the Customer Service Department [cashier

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all fron

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. At Lendmark Financial Se

Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Engages customers and patients by greeting them and offering assistance with products and services.Resolve

Customer Service Associate - Temporary.

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Job DescriptionJob Description It's more fun with us! No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. It all starts with you Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. Drive your own career Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries. Domino's CSR Responsibilities Include: : • Demonstrating a friendly, positive attitude and great customer service skills, • Taking orders over the phone and in person, • Dealing with customer concerns, • Cash handling, • Upselling, • Making Domino’s high quality pizzas, • Food and portion control, • Hygiene and food safety, • Food preparation, • General cleaning duties Those are the basics, but here’s what else you can expect: General Job Duties • Operate all equipment, • Stock ingredients from delivery area to storage, work area, walk-in cooler, • Prepare product, • Receive and process telephone orders, • Take inventory and complete associated paperwork, • Ability to comprehend and give correct written instructions, • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator), • Must be able to make correct monetary change, • Verbal, writing, and telephone skills to take and process orders, • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed, • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas, • Sudden changes in temperature in work area and while outside, • Fumes from food odors, • Exposure to cornmeal dust, • Cramped quarters including walk-in cooler, • Hot surfaces/tools from oven up to 500 degrees or higher, • Talking and hearing on telephone, • Near and mid-range vision for most in-store tasks, • Depth perception, • The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisionsAdditional Information Physical Requirements including, but not limited to the following: Standing • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck, • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5', • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves, • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store, • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push, • Forward bending at the waist is necessary at the pizza assembly station, • Toe room is present, but workers are unable to flex their knees while standing at this station, • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day, • Eye-hand coordination is essential; use of hands is continuous during the day, • Frequently activities require use of one or both hands, • Shaping pizza dough requires frequent and forceful use of forearms and wrists

Job Description Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back. With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… • This role is based onsite and requires working from our office location during regular business hours., • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments., • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!, • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate, • Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs, • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results, • Reschedule unserviced accounts within 24 hours, • Participate in quality assurance processes, programs, and initiatives, • Safeguards customer’s privacy and other proprietary information What type of benefits will you receive? • Pay of USD $18.00 to $23.00 hourly, • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance, • 401(k) plan with company match, employee stock purchase plan, • Paid vacation, holidays, and sick leave, • Employee discounts, tuition reimbursement, dependent scholarship awards, • Industry leading, quality, comprehensive training program Why should you choose Orkin? • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers, • The Pest Management Industry is growing – and is a recession resistant line of business, • You have a service-oriented mindset that leads you to build loyalty and trust with clients, • You hold yourself responsible to commitments, • You value being part of a team, • You want to join a company that supports the community Qualifications What do you need to be successful? • Previous experience in Customer Service or Sales preferred, • High School Diploma or equivalent required, • Excellent interpersonal and communication skills, • Basic computer skills in various software and web-based applications, • Proficient in Microsoft Office, • Strong attention to detail and follow through, • Demonstrated ability to prioritize tasks and manage time efficiently Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time., • Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Job Description Are you looking for a role where you can genuinely make a difference in people's lives? James Allen Jr. - State Farm Insurance in Lanham, Maryland, is seeking a warm and welcoming Customer Service Representative to join our dedicated team. We're not just an insurance agency; we're a cornerstone of the community, committed to helping our neighbors protect what matters most. In this role, you'll be the friendly voice and helping hand for our policyholders, guiding them through their insurance journey with empathy and expertise. You'll be instrumental in ensuring our clients receive the exceptional service they deserve, building lasting relationships grounded in trust and reliability. If you have a passion for helping others and thrive in a positive, people-focused environment, we invite you to explore this opportunity and become a vital part of our supportive team. Benefits Hourly Base Salary + Commission Paid Time Off (PTO) Work from Home Career Growth Opportunities Life Insurance Responsibilities Be the first point of contact for our valued clients, providing friendly and efficient service. Answer client inquiries via phone, email, and in person with clarity and care. Assist policyholders with changes, payments, and general account management. Help explain insurance policies and coverage options in an easy-to-understand way. Process policy endorsements and other administrative tasks accurately. Build rapport with clients, ensuring they feel heard and supported. Requirements High school diploma or equivalent is required. Obtain insurance Licenses Previous experience in customer service is preferred. Excellent communication skills, both written and verbal. A positive and helpful demeanor is essential. Ability to manage multiple tasks and stay organized. Comfortable working with computer systems and various software.

Job Description Customer Service Advocate: Public Release: Resume and Prepub Ft. Meade, MD (on-site) TS/SCI w/ FS Poly Position Summary: The CSA is primarily responsible for communication and front, middle and back-end processing of Resume and Prepub Requests. Essential Duties: • Provide processing status updates to requesters when requested., • Process unclassified mail., • Assign a tracking number based on one-up listing, • The number of resumes reviewed per year is estimated at I0,000 per year. The number of pre-publication reviews per year is estimated at 1,000 per year., • Provide status updates to public release review requesters., • Track public release review status to completion, • Provide metrics of public release review requests/reviewed monthly., • Document and manage queues (log in system, assign case number, categorize etc.) for Pre-Publication and Resume Review requests., • Provide initial review of material submitted for review to ensure that all required information and approvals are included in accordance with SPP procedures;, • Issue standard receipts to submitters confirming receipt of submission of review., • Perform database entry/query for status on pre-pub/resume review requests., • Respond to telephone and email queries; and, • Provide standard final responses to submitters at the direction of government reviewers., • Reviews shall be completed with at least a 90% accuracy rate in accordance with the classification and declassification guides and pre-pub and resume review SOPs. Requirements: Active Top Secret SCI clearance with FS Polygraph Qualifications: 0-2 years performing the duties of the position: Level A 2-4 years performing the duties of the position: Level B 4+ years preforming the duties of the position: Level C Education: High School Diploma Attention to detail is also mandatory for this position. Interaction with other components requires a friendly, can-do attitude Benefits: • 15 days paid time off per year, • 11 paid holidays per year, • Medical, Dental & Vision, • 401(k) Plan with matching, • Tuition assistance, • Disability insurance, • Referral Bonuses

Job DescriptionSalary: Negotiable (DOE) Position Summary The Client & Account Manager is responsible for managing and strengthening relationships with assigned schools and districts to ensure high client satisfaction, contract retention, and service excellence. This role serves as the primary point of contact for clients and works closely with internal staffing and operations teams to ensure smooth service delivery. This is a relationship-centered role requiring professionalism, responsiveness, and strong communication. The Client & Account Manager plays a critical role in revenue stability by maintaining trust, addressing concerns early, and supporting contract renewals and growth opportunities. Key Responsibilities: Client Relationship Management Serve as the primary point of contact for assigned school and district accounts Build and maintain strong, professional relationships with school leaders and administrators Maintain consistent, solution-oriented communication with clients Conduct regular check-ins and attend meetings as needed Account Support & Retention Address client concerns proactively and resolve issues before escalation Partner with internal staffing and operations teams to ensure service continuity Support contract renewals and identify opportunities to expand services within existing accounts Gather and document client feedback and share insights with leadership Collaboration & Reporting Communicate client needs, risks, and opportunities clearly to leadership Maintain organized records of client interactions and key updates Support leadership with account-related reporting and follow-up Success Measures Strong, positive client relationships High client satisfaction and retention Reduced escalations to executive leadership Timely, professional communication with clients and internal teams Successful contract renewals and service continuity Qualifications: Required Bachelors degree or equivalent professional experience Experience working in K12 education, school-based services, or related environments Strong communication and relationship-building skills High level of organization and follow-through Comfort engaging with school administrators and decision-makers Preferred Former teacher, instructional coach, assistant principal, or school administrator Experience in account management, client services, or partnerships Familiarity with school systems, districts, or charter networks Eligibility: This position is open to candidates located in the Washington, DCMarylandVirginia (DMV) area only. This is a part-time, retainer-based role with performance-based commission. The Client & Account Manager receives a monthly base retainer and earns commission on contract renewals and expanded services for accounts they manage. Commission is paid upon execution of renewals and issuance or receipt of the first invoice. Compensation details will be discussed during the interview process. Equal Opportunity Statement: The Allicock Group is an equal opportunity employer and values diversity in experience, background, and perspective. We are committed to creating a collaborative and inclusive work environment.

Job Description Position Title: ACCOUNT MANAGER Salary: $80,000 - $95,000 Location: Onsite in Bastesville, MD Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Job SummaryThe Customer Service Manager is responsible for driving incremental sales growth, enhancing client satisfaction, and improving operational performance across assigned accounts. This role partners closely with local Canteen management to develop and execute an account‑level business plan focused on profitability and retention. Key Responsibilities: • Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan)., • Coordinate efforts to improve the customer retention and client experience at the point of sale., • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue., • Drive compliance to merchandising standards., • Assess performance by location through audit reports (Quarterly District Evaluations)., • Customer facing + route supervision Preferred Qualifications: • A Bachelor’s degree is preferred., • Excellent communication skills required., • Must be able to travel to client sites locally., • Must be passionate about providing world class service to our clients and customers. Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Certain positions may require Florida Level 2 background screening. Details: Req ID: 1522003 Canteen Brandy Wilson

Job Description Customer Service Representative Location: Halethorpe, MD Full Time: Hourly Rate: $17-$20/hr. + other spiffs and bonuses About Len the Plumber Heating and Air When you join Len the Plumber Heating & Air, you’re not just starting a job—you’re becoming part of a family. We value teamwork, respect, and integrity in everything we do. Our technicians, customer service staff, and support teams work side by side to deliver the kind of service we’d want for our own families. We celebrate wins together, invest in each other’s growth, and create an environment where you can do your best work and feel proud of the difference you make every day. Why join our team? • Competitive Pay, • Weekly paycheck, • Performance Bonus, • Free Uniforms, • 401(k) match & health benefits (Medical, Dental, Vision), • Short & Long-Term Disability + Life Insurance, • PTO, • Handle inbound customer calls and convert them into scheduled appointments, • Make outbound calls to schedule or follow up with customers, • Ensure customer satisfaction through follow-up calls, • Update customer records with accurate, timely information, • Maintain communication with dispatch and management, • Remain calm and professional under pressure, • Excellent verbal and written communication skills, • Positive, professional, and friendly demeanor, • Strong problem-solving and multitasking abilities, • Self-motivated, organized, and team-oriented All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

Job DescriptionCompany Description Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description Account Manager - Chemical Water Treatment Solutions Join Veolia as an Account Manager in our Chemical Solutions and Monitoring (CSM) division and be at the forefront of innovation and sustainability! About This Opportunity We're seeking an experienced Account Manager in CSM to work closely with customers across diverse industries, creating advanced chemical water and process treatment solutions. You'll be more than a sales professional – you'll be a trusted technical advisor developing deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection. What You'll Do * Technical Innovation: Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, and Memchem Applications * Strategic Communication: Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations * Value Creation: Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value * Sustainability Leadership: Plan and communicate Veolia's Value Generation Plans through projects that drive water & energy sustainability and improve asset protection * Revenue Growth: Meet and achieve annual revenue targets while managing margin reviews, price escalations, and commercial negotiations * Business Development: Maintain a healthy sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth * Safety Excellence: Work safely at all times, following all EHS policies and procedures Qualifications Education & Experience: * Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical), preferred. Or minimum 8+ years of direct experience in the field and water treatment industry will also qualify, high school education is required. * Chemical water treatment experience * 4+ years of technical sales experience with demonstrated success in account management, revenue growth, and customer relationship building * Experience with consultative selling and technical solution development * A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not qualify). Key Characteristics: * Technical curiosity and superior problem-solving skills * Sample analysis and testing while demonstrating mechanical and electrical aptitude for small-scale equipment and instrumentation * Strong interpersonal and communication abilities * Customer-focused mindset with active listening skills * Excellent time management in fast-paced environments * Ability to work independently and as part of a collaborative team * Comfortable working in industrial environments * Openness to continuous learning and professional development Additional Information Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive technical and commercial training, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection. This position includes incentive compensation eligibility and account assignment opportunities. Ready to advance your career while making a difference in water treatment and sustainability? Apply today! We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. * Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $85,000 to $106,000 USD annually. * Medical, Dental, & Vision Insurance Starting Day 1! * Life Insurance * Paid Time Off * Paid Holidays * Parental Leave * 401(k) Plan - 3% default contribution plus matching! * Flexible Spending & Health Saving Accounts * AD&D Insurance * Disability Insurance * Tuition Reimbursement Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. **Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity** Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Job Description Have a Job for Life - Become a Licensed Insurance Agent! NO EXPERIENCE NECESSARY Busy Beltsville, MD independent insurance agency has an open entry level position. We are seeking a motivated, detail-oriented, reliable person who possesses excellent people skills, is technically proficient, and is able to prioritize. We will train the right person, from the bottom up, to be a customer service insurance agent. We will help you get licensed and pay for your continuing education. We offer the following: -A competitive salaried position. You will be a W2 employee, not 1099. This job is not commission-only pay. -Full benefits package including: health, disability, life insurance, 401K plan, vacation, sick leave & paid holidays -Great co-workers in a friendly environment -A secure position in a well-established business excited about its future and growth. Weve been in business since 1967 This job will include opportunities for growth and income advancement and a great team of co-workers all committed to helping you succeed. This tremendous career opportunity is available only to the best we can find. We will only hire a motivated person committed to high-quality work and top-shelf service. Benefits Annual Base Salary + Commission + Bonus Opportunities Health Insurance Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Paid Time Off (PTO) 401K with employer contribution Paid Licensing Paid Continuing Education Credits Bonus Opportunity Commission Opportunity No Evenings or Weekends Responsibilities Speaking with clients by phone to help them understand their personal insurance (auto, homeowners, etc.). Responding to policy questions, problem solving, and following issues through to resolution. Reviewing coverage, recommending changes, and reporting claims. Quoting and placing policies for existing clients. Electronic filing and documentation. . Requirements No experience necessary, however, we are looking for candidates who are: -Positive, upbeat and courteous with a great attitude -Reliable, trustworthy and dependable -Bright, fast learners -Excited about learning -Office experience is a plus but not required -Post high school coursework is a plus bit not required

Job Description Opportunity for a pleasant, well-spoken individual in our commercial service department as a customer service representative. Must be able to effectively communicate with team members and customers. Must be punctual, have a friendly personality, able to work in a team setting, and have good phone/computer skills. Excellent pay and benefits for the right person. We are a drug free workplace. Benefit Conditions: • Waiting period may apply, • Answer incoming customer inquiries, • Collaborate with management teams to stay updated on new products, services, and policies, • Record customer information within our customer service database, • Engage with clients in a friendly and professional manner while actively listening to their concerns, • Offer support and solutions to customers in accordance with the company's customer service policies, • Email, • Dependable -- more reliable than spontaneous, • People-oriented -- enjoys interacting with people and working on group projects, • Detail-oriented, • Be able work in a team setting Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • 8-10 hour shift

Job Description Are you an experienced HVAC sales professional with relationships in the government sector? AMS Mechanical Services is seeking a results-driven Commercial HVAC Account Manager to grow our presence within federal, state, and local government agencies. This is a high-impact sales role focused on developing long-term client relationships and expanding revenue within the public sector. This role is eligible for sales commission. As an approved GSA Schedule contractor, AMS provides streamlined and compliant procurement solutions to government clients. We’re looking for someone who understands how to navigate public-sector purchasing and can leverage existing relationships to drive growth. What You’ll Do • Develop and grow revenue within government and commercial accounts, • Sell HVAC maintenance agreements, service, repair, and replacement solutions, • Identify and pursue new public-sector opportunities, • Leverage AMS’s GSA Schedule approval to expand government sales, • Prepare proposals, quotes, and service agreements, • Build and maintain strong relationships with procurement officers and decision-makers, • Partner with operations and estimating teams to ensure successful project execution, • Manage and grow an existing book of business What We’re Looking For • 3–5+ years of HVAC/mechanical or facilities-services sales experience, • Proven success selling maintenance/service agreements, • Experience working with federal, state, or local government clients, • Existing government-sector relationships strongly preferred, • Knowledge of GSA schedules, FAR guidelines, or government procurement processes, • Strong negotiation, communication, and presentation skills, • Ability to understand technical HVAC scopes of work, • Valid driver’s license and willingness to travel to client sites Why Join AMS? • Established, growing mechanical contractor, • Opportunity to build and lead government-sector growth, • Competitive compensation structure, • Strong operational support team American Mechanical Services facilitates the long-term management of HVACR, and Plumbing systems. We have locations in Denver, Colorado Springs, Dallas, Houston, San Diego, Washington DC/Baltimore, Los Angeles, and Indianapolis. We are a company dedicated to growth of our employees and customer base. We are a drug-free environment and require a valid driving license.American Mechanical Services (AMS) is one of the nation’s leading providers of commercial heating, ventilation, and air conditioning (HVAC) maintenance, repair, replacement, and new equipment installation, as well as plumbing and related services. Be part of a growing Employee Owned Company! American Mechanical Services (AMS) is a dynamic organization focused on serving commercial, industrial and institutional property owners and managers through a strategic partnership.\r\n\r\nAmerican Mechanical Services facilitates the long-term management of HVACR, and Plumbing systems. We have locations in Denver, Colorado Springs, Dallas, Houston, San Diego, Washington DC/Baltimore, Los Angeles, and Indianapolis. We are a company dedicated to growth of our employees and customer base. We are a drug-free environment and require a valid driving license.

Job Description ASI is recruiting for a Bilingual Customer Service Representative (CSR) will be responsible for Customer Service, Data Entry, and backup cashiering in Burtonsville, Maryland. Job Description: The CSR will report directly to supervisor in support of speed & red-light camera system violation processing. The data entry clerk will be responsible for initial review of violation images, secondary review of violations confirming vehicle type and address of violator in accordance with project specific business rules. The CSR is expected to document any issues observed at enforced locations and communicate to their supervisor. In addition, the CSR may be required to answer telephone customer service calls in accordance with defined telephone scripts and protocol. The CSR may be required to review mailed correspondence and take action on customer correspondence in accordance with defined protocol and procedure as well as accept payments at the customer service window where walk-in customer payments are processed. Prepares source data for computer entry by compiling and sorting information: -Enters traffic citation information into a computer. -Reviews video evidence of traffic violations -Maintains log of activities and completed work. -Training will be provided and some computer skills required. -Works independently after training Skills & Experience Requirements: • Ability to speak and write in Spanish, • Attention to detail and dependable work ethic required, • Typing speed 40 WPM, • Word processing software (Required 2 Years), • Spreadsheet software (Required 2 Years), • Photo Enforcement knowledge (Highly desired), • State License Plate knowledge (Highly desired) #ZR

Job Description Mid Atlantic Insurance Financial is an independent, full-service property & casualty insurance agency serving customers with both personal and business insurance. Locally owned and operated in Laurel, MD, Mid Atlantic provides insurance to customers using a service oriented approach. Our mission is to foster a constant and dedicated focus toward earning and keeping our position as the most successful independent insurance agency in our market area. We are seeking an insurance representative to focus on outbound & inbound calls of P&C insurance products to customers who have previously interacted with the Mid Atlantic Insurance Financial brand as well as new customers. • Competitive Pay - Base Pay & Large Monthly Bonus Potential, • $1,000 Signing Bonus, • Client-facing role, • Execute flawlessly, • Data-tracking and analysis, • Work in a culture of continuous improvement on those metrics, • Advising individual customers on Mid Atlantic's products, • Licensed Property and Casualty Insurance Producer (preferred), • Must be comfortable using multiple carrier systems, • The ability to multitask with strong attention to detail

Job Description Mid Atlantic Insurance Financial is an independent, full-service property & casualty insurance agency serving customers with both personal and business insurance. Locally owned and operated in Laurel, MD, Mid Atlantic provides insurance to customers using a service-oriented approach. Our mission is to foster a constant and dedicated focus toward earning and keeping our position as the most successful independent insurance agency in our market area. We are seeking an insurance representative to focus on outbound & inbound calls of P&C insurance products to customers who have previously interacted with the Mid Atlantic Insurance Financial brand as well as new customers. • Competitive Pay, • Client-facing role, • Execute flawlessly, • Data-tracking and analysis, • Work in a culture of continuous improvement on those metrics, • Advising individual customers on Mid Atlantic's products, • Licensed Property and Casualty Insurance Producer (preferred), • Must be comfortable using multiple carrier systems, • The ability to multitask with strong attention to detail, • Bi-lingual (preferred)

Job Description Job title Call Center Representative Reports to Branch Manager Job purpose In accordance with prescribed methods and operating policies and established practice, provides a variety of member service functions including presenting and explaining Credit Union products and services to prospective and current members, assisting them in utilizing these products and services and assists members in resolving account related problems. Requires multi-tasking skills, a high level of customer service and the ability to communicate effectively with prospective and current members to represent the Credit Union in a positive and professional manner Duties and responsibilities • Accepts and completes consumer loan applications from all points of entry, including telephone, internet, face-to-face, and by mail, and submits those applications for decision., • Accepts, researches and assists with the resolution of member inquiries received by telephone, e-mail, staff members, or any other source. Resolution requires the ability to document issues, prepare concise correspondence, and to communicate clearly and effectively., • Ability to process a needs assessment of all members so as to introduce and explain available Credit Union products and services to members and potential members., • Strong capability to identify members using Credit Union guidelines to protect members’ identity and the Credit Union from loss and / or fraud., • Support the additional functions with respect to lending and deposit services including, but not limited to:, • Membership verification, • Certificate of deposit, regular share and IRA share, renewal processing, • Deceased member account processing, • Share draft copy request processing and delivery, • Share draft/ ACH stop payment processing, • Share draft reorders and arrangement for delivery, • Processing coupon orders, • Online banking and bill payment enrollment and administration, • Address changes and member profile maintenance, • Processing of internal and external deposit and loan verifications, • Processing of out of state loans, • Calling members with loan approvals and conditions of loan, • Support all Credit Union departments by assisting members with issues regarding:, • Visa accounts, • Visa Check Card accounts, • ACH processing, • Individual Retirement Accounts, • Internet Account Access, • ATM transactions, • Statement interpretation, review, and analysis, • Review and analyze credit report to offer additional products and services, • Payment methodology and payroll allocation issues, • Acts as MSR, MSA and / or Teller as needed and on Saturdays as scheduled., • Processing basic, non-cash financial transactions for members including closing of accounts, issuing checks, transfers, transfer payments, fees and fee refunds with Manager’s approval., • Performs such other member service functions that might be needed from time to time, and assists others to complete tasks and work assignments., • Train new hires and current co-workers on new and existing policies and procedures, • Maintain information security. Qualifications Education: High school diploma or GED. Must be able to secure and maintain a Resident Producer Individual (RPI) License and Notary Public License. Experience: 3 year of related experience in a customer/members service environment. Call Center experience is a plus Working conditions Work is performed largely in a pleasant office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may change depending upon our needs. You may be expected to be available during weekends or after business hours as business dictates. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the position as required by applicable law. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as required by applicable law. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch. The employee will need to lift box[es] and other supplies that may weigh in excess of 20 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The hourly compensation range for this position is $16.95/hr - $25.42/hr. In addition, APL Federal Credit Union provides employees with a generous benefits package that includes health, dental, vision, life insurance, company paid Short-Term and Long-Term Disability, a 401(k)-retirement plan with employer contribution, Pension Plan, paid vacation, paid holidays, and more! APL Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description We are looking for a proactive, service-driven Domestic Freight Coordinator to join our freight forwarding team. This role is central to managing the smooth movement of domestic shipments while delivering exceptional service to our clients and carriers. The right candidate is sharp, organized, and understands that strong client relationships are the foundation of everything we do. WHAT YOU'LL DO • Own proactive track and trace for all domestic freight (LTL, FTL, etc) from pickup to final delivery — staying ahead of delays and resolving issues in real time, • Serve as the primary point of contact for key client accounts, building lasting relationships where customers feel like they have a dedicated advocate on their side, • Keep all parties informed with timely, accurate updates — clients should never have to wonder where their freight is, • Prepare and maintain accurate documentation including BOLs, shipping labels, customer instructions, and TMS records, • Handle freight claims, service failures, and accessorial disputes professionally and with a solutions-first mindset, • Partner with sales and operations to deliver competitive pricing and reliable service; know when to escalate and how to recover quickly WHAT WE'RE LOOKING FOR • 1–3 years of experience in domestic freight forwarding, logistics, or transportation coordination, • Customer service runs in your blood — you're proactive, responsive, and clients remember working with you, • Comfortable with TMS software and Microsoft Office (Excel, Outlook), • Clear, confident communicator with both clients and carrier representatives, • Familiarity with freight classes, accessorial charges, and rate negotiation preferred, • Detail-oriented and calm under pressure in a high-volume environment THE MINDSET WE HIRE FOR Experience matters, but it's not everything. We want someone who's hungry to grow, can read a room, and doesn't flinch when things get hectic. If you're a self-starter who takes pride in your client relationships, can confidently take on new challenges with the right support, and brings a positive, roll-up-your-sleeves attitude every day — you might be exactly who we're looking for.

Job DescriptionJoin our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. Schedule, Benefits, & Compensation: • Starting Pay Rate: $18.00 - $20.00 per hour, • Schedule: Monday – Friday, First Shift (8:00am - 5:00pm), • Medical, Dental, & Vision Insurance, • Participation in company 401k program, • Gain experience in a great organization with a 30+ year history of providing industry leading business services!, • Opportunity for professional growth. We provide a clear career path into leadership and management roles., • Consistent and stable work schedule., • A great work environment in a professional office setting. You have your own desk, equipment, computer and workspace., • Experience in a professional call center environment, • Excellent customer service skills, • Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services., • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries., • Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues., • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary., • Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering., • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system., • Proactively identify opportunities to enhance the member experience and share feedback with the team., • Ensure compliance with organizational policies, privacy standards, and service level agreements., • Document all customer interactions and update records accurately in the database., • Collaborate with team members to ensure a seamless customer experience., • Identify and escalate priority issues to the appropriate team members or departments. Qualifications for the Call Center Representative Position: • High school diploma or equivalent; associate or bachelor’s degree preferred., • Prior experience as a professional Call Center Representative, two or more years preferred., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Ability to handle a high volume of calls and emails with professionalism and efficiency., • Proficient in using computer systems and software applications including MS Office (Outlook and Excel)., • Compassionate and empathetic, with a genuine desire to help others., • Ability to work independently and as part of a team., • Flexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSP-041026 Call Center Representative Customer Service Call Center