Job Summary:
The General Manager will oversee and manage the daily operations of the restaurant.
Supervisory Responsibilities:
Hires and trains restaurant staff according to corporate standards.
Organizes and oversees the staff schedules.
Conducts performance evaluations that are timely and constructive.
Enforce systems set in place.
Handles discipline and termination of employees in accordance with restaurant policy.
Duties/Responsibilities:
Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
Ensures customer satisfaction with all aspects of the restaurant and dining experience.
Handles customer complaints, resolving issues in a diplomatic and courteous manner.
Ensures compliance with alcoholic beverage regulations.
Estimates food and beverage costs; watches for wasteful practices.
Manages inventory and purchases food and supplies.
Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards using standardized checklists
Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
Maintains sales records and tracks cash receipts.
Prepares and submits operations reports and other documentation requested by upper management.
Maintain appearance of the staff and building.
Performs other duties as assigned.
Required Skills/Abilities:
Strong supervisory and leadership skills.
Excellent interpersonal skills with a focus on customer service.
Excellent time management skills.
Excellent organizational skills and attention to detail.
Familiarity with food handling, safety, and other restaurant guidelines.
Proficient with Microsoft Office Suite or related software.
Proficient with POS systems, preferably Clover