TikTok Live Streamer

About the Role: AFM is expanding its live-streaming team and seeking charismatic and talented individuals to join us as Live Shopping Presenters on TikTok. In this role, you will be focusing on beauty products, creating engaging and innovative content, hosting TikTok live stream shopping sessions, and optimizing social media strategies to drive sales growth and boost brand awareness. As a Live Shopping Host and Presenter, you will play a pivotal role in showcasing best-selling beauty products from our partner brands to a global audience on TikTok Live, elevating our presence in the digital marketplace. Work Schedule: **Candidates must be available to work 5 days a week and must have a consistent start time each day. ** Three shift options are available: Morning: 11 AM Start Afternoon: 4 PM Start Evening: 8 PM Start Requirements: Must have at least 1 YEAR live-hosting & streaming experience. Must have a bright and humorous personality. Experienced in acting and standup comedy is strongly preferred. Preferred someone who is outgoing and loves public speaking. Proven experience in TikTok live streaming and content creation with a deep understanding of social media content strategies. Excellent communication skills with the ability to connect well with both team members and customers. Highly energetic and outgoing personality. Eager to learn, proactive, and adept at problem-solving. Strong coordination and adaptability skills. Ability to handle disputes and emergencies calmly and effectively. Interest in the e-commerce live streaming industry and familiarity with TikTok and other social media platforms. Entrepreneurial spirit with the ability to adapt to rapid growth and a proactive, positive mindset. Experience in retail and sales is a plus. Confident and articulate presenter comfortable in front of cameras with exceptional communication skills. Highly sociable, proactive, and willing to dedicate effort to engaging with viewers during live streams. Active presence and familiarity with social media platforms, particularly TikTok, Instagram, or YouTube. TikTok influencers are preferred. Strong passion and knowledge of the fashion and beauty industry, with previous experience in fashion/beauty retail or e-commerce considered a plus. Responsibilities: Host branded live streaming sessions on TikTok, promoting fashion, beauty, home goods, and accessory products during scheduled broadcasts from our state-of-the-art studios in New York City. Produce engaging and creative short-form videos for our TikTok brand account weekly, demonstrating products and engaging with our audience effectively. Engage with co-host and viewers through live streaming. Demonstrate product specifications in creative and unique ways to encourage purchases. Explain and educate viewers on product styles, features, and functionality clearly. Entertain viewers with captivating storytelling for interactions. Respond to real-time customer inquiries during live shopping sessions. Capture viewers' attention with high energy. Improvise as needed while entertaining when live streaming. Maintain a high energy level throughout live-stream sessions. Utilize your sales acumen and product expertise to drive conversions through live stream sessions on TikTok Shop. Collaborate closely with our marketing team to develop innovative presentation techniques and enhance product visibility. Commission incentives may be offered based on sales performance. Education: Bachelor's degree preferred Compensation: $35 + / hour + Commission based on experience and performance. 20 - 30 hours on a weekly basis Location: You will be streaming at our studio in Long Island City, New York. Job Types: Part-time, Internship, Contract Pay: From $35.00 per hour Expected hours: 20 – 30 per week Schedule: Day shift Evening shift Monday to Friday Weekends Night shift Currently living in or have the ability to Relocate to New York City: Our office is located at Long Island City, NY 11101 Work Location: In person Job Types: Full-time, Part-time, Contract Pay: From $25.00 per hour Expected hours: 25 – 35 per week Benefits: Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance Schedule: 4 hour shift 8 hour shift Day shift Evening shift Monday to Friday Weekends as needed

As a Live Chat Agent, you will be responsible for providing exceptional customer service through live chat platforms. You will address customer inquiries, resolve issues, and offer support in a timely and efficient manner, ensuring a positive experience for each customer. Key Responsibilities: Customer Interaction: Respond to customer inquiries via live chat promptly and professionally. Provide accurate information about products, services, and policies. Resolve customer issues, complaints, and questions to ensure satisfaction. Problem-Solving: Identify and troubleshoot customer problems, offering solutions or escalating issues as needed. Follow up with customers to ensure resolution and satisfaction. Documentation: Record and maintain detailed notes of customer interactions and transactions in the CRM system. Update customer records and ensure all information is accurate and current. Performance Metrics: Meet or exceed performance goals related to response time, customer satisfaction, and issue resolution. Monitor and report on chat performance and customer feedback. Team Collaboration: Collaborate with other team members and departments to resolve complex issues. Participate in team meetings and training sessions to stay updated on product knowledge and customer service best practices. Continuous Improvement: Provide feedback on common customer issues and suggest improvements to processes or products. Stay informed about updates to products, services, and company policies. Qualifications: Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus. Experience: Previous experience in customer service or a similar role is preferred but not required. Familiarity with live chat platforms and CRM systems is advantageous. Skills: Excellent written communication skills with the ability to convey information clearly and professionally. Strong problem-solving skills and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in typing and computer use. Attributes: Patience and empathy when dealing with customers. Strong interpersonal skills and the ability to work well both independently and as part of a team. A positive attitude and a commitment to providing high-quality customer service. Working Conditions: Schedule: May require flexible hours, including evenings, weekends, or holidays depending on business needs. Environment: [Office/Remote] environment with a need for a quiet workspace if working remotely.