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We are looking for a Customer Service/Social Media Coordinator who is passionate about providing excellent customer service while creating on-brand visuals for social media and our website. The ideal candidate will have a strong background in both customer service and social media management, with the ability to communicate fluently in both Korean and English. As a member of the ZILLABEAU team, you will be responsible for handling customer inquiries, managing social media accounts, and creating engaging content that aligns with our brand. If you’re proactive, creative, and eager to grow with us, we’d love to hear from you! ZILLABEAU is an online shopping mall that sells premium Korean and Japanese nail products to a global audience. Employment Type: Full-time Salary: Compensation based on skills and experience. Performance rewards available. Resume and portfolio submission required. Please send your resume, SNS account links, and portfolio Responsibilities: - Respond to customer inquiries via DMs, emails, and social media in a timely and friendly manner - Provide excellent customer service by assisting with order issues, product questions, and general inquiries - Work with customers to resolve any concerns or complaints, ensuring a positive shopping experience - Create graphics and content for social media platforms (Instagram, TikTok, YouTube) - Manage social media accounts, including posting content, tracking engagement, and interacting with followers - Collaborate with the team to ensure that all customer-facing content is consistent with the brand’s tone and visual style - Assist in updating product information, promotions, and FAQs based on customer feedback Qualifications: - Must be able to work from the office - Proficiency in social media management and graphic design tools (Adobe Creative Suite, Canva, etc.) - Experience managing social media accounts for brands or personal projects - Strong problem-solving skills and the ability to remain calm under pressure - Bilingual in Korean and English is a plus - Excellent written and verbal communication skills - Positive, customer-focused attitude Preferred Skills: - Previous experience in customer service, especially in e-commerce or retail - Trend-savvy with an interest in beauty and nails - Familiarity with Shopify is a plus (but not required) Benefits: - Paid vacation - Performance bonuses - Employee discounts We’re excited to see how you can contribute to our growing team!