Customer service associate jobs in Albany, New York - Page 4Create job alerts

Advance Auto Parts - 745 Pawling Ave [Sales Associate / Team Member] As a Commercial Parts Pro at Advance Auto Parts, you'll: Create, build and maintain professional customer relationships; Achieve profitable sales and margins; Achieve personal and store sales goals and service objectives; Dispatch

JobID: REQ_664362 [Sales Associate / Team Member] As a Fragrances Sales Associate at Macy's, you'll: Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area; Sell brand fragrances and related merchandise according to customer service techniques and profe

Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio. Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance;

Job DescriptionDescription: Are you a skilled surveyor with a passion for precision and a knack for problem-solving? Fisher Associates is seeking a dynamic Project Surveyor to join our team! In this role, you’ll be at the heart of our projects, ensuring that our land surveying services are not only accurate but also aligned with our high standards. You’ll play a vital role in bridging the gap between different disciplines within our project teams, ensuring that every project runs smoothly from start to finish. If you’re ready to make a big impact on exciting and diverse projects, we want to hear from you! Who We Are: Fisher Associates, P.E., L.S., L.A., D.P.C. is a consulting engineering and professional services firm serving the Transportation, Land Development and Energy market sectors. Our comprehensive services include landscape architecture, planning, engineering, environmental, survey, GIS and construction representation. We are headquartered in Rochester NY, with eight offices throughout NY, PA and TX. Why a Career with Fisher Associates? • Be Heard, Be Valued: Our leadership team is accessible and welcomes your feedback and ideas., • There is No “I” in Team: Every team member matters and contributes to our success by owning their role on the team. Contribute your creative ideas and expertise to our exceptional groups., • Transparency Matters: We keep you informed with frequent communications and quarterly financial reviews., • Long-Term Client Relationships: Our goal is to build long-lasting client relationships while delivering high-quality solutions., • Community Service: We are passionate about giving back and creating a legacy of service that improves equity, access, dignity and joy for members of our diverse communities., • Work on Local Projects: Experience the positive change you create in our own community., • Diverse Project Opportunities: The diverse comprehensive services we offer translate into challenging and engaging learning & growth opportunities., • Growth is Your Journey: Advance your career with clearly defined career paths, tuition assistance and ongoing training to support your professional goals. Actual compensation may vary based on relevant experience, qualifications/education, and other factors. The salary range is not necessarily reflective of the actual total compensation that may be earned nor promises any specific pay for any specific employee. Salary range excludes monetary value of benefits. The primary function of this role is responsible for, but not limited to, the following: • Supervises survey technicians, field crews, and CADD technicians on the project team., • Performs routine and complex survey calculations and control adjustments., • Performs, assigns, or assists with records research., • Performs, assigns, or assists with CADD drafting assignments., • Analyzes boundary evidence and parcel/ROW records to determine property boundaries and Rights of Way., • Determines and documents property boundaries, easements, and land ownership details to ensure compliance with legal regulations., • Creates detailed topographic maps and surveys to provide essential data for project planning and design., • Maintains positive client relationships, understanding project requirements, and facilitating all deliverables to ensure an outstanding customer experience using Clientship Philosophy., • Provides QA/QC on survey work completed for all sectors., • Associate or Bachelor's degree in surveying, geomatics, civil engineering, or a related field., • Experience in surveying software and equipment, including AutoCAD, GPS, total stations, and data collectors., • Previous experience in land surveying, • Must be knowledgeable in all aspects of Land Surveying, including boundary determinations, control adjustments, topographic surveying/mapping, NYSDOT Standards and Procedures, and ALTA requirements., • Proficiency in AutoCAD Civil 3D and MicroStation preferred., • Exhibit behaviors that align with the Fisher Values: Aspire to Excellence, Teamwork and Respect, Owning our Results and Empowered Employees., • Aspire to excellence, consistently seek to improve, and demonstrate high-quality work at all levels., • Team player: collaborate effectively at all levels; treat coworkers, clients, and vendors with respect in all interactions; seek to listen effectively, understand others, and build trust., • Own and accept responsibility for results., • Honest, transparent, and trustworthy. Ability to identify and handle priority and/or sensitive issues with discretion and a commitment to confidentiality., • Proactive, results-oriented, self-motivated, and eager to learn., • Strong critical thinking and problem-solving skills., • Ability to consistently demonstrate sound judgement., • Excellent organizational, project management and time management skills, • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Strong attention to detail., • Exhibit flexibility with assignments, workflow, or project changes., • Listen and respond to feedback in a positive manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to stand and walk for long periods of time and distance., • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift up to 50 pounds at a time., • Traveling on an occasional basis to project sites located throughout New York, • Must be able to access and navigate construction sites and job areas, • Ability to transverse uneven grounds Fisher Associates does not discriminate in hiring or employment on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, partnership status, caregiver status, domestic violence victim status, familial status, military status, unemployment status, genetic information (including genetic characteristics), citizenship or immigration status, or any other protected status under federal, state, or local laws.

Job Description Position Title: EXECUTIVE CHEF - East Greenbush, NY Salary: $64000 - $70000 Other Forms of Compensation: Merit Increases Think Fresh! Lead with Excellence! An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team! Job Summary: An inspirational and organized leader who is not afraid to roll up their sleeves to ensure the overall success of daily kitchen operations including recruiting, training, and food preparation. The Executive Chef will showcase culinary talents through the delivery of show quality food through personal involvement in task performance while developing and empowering the onsite staff. Works to continually improve resident, employee, and client satisfaction while maximizing the financial performance in all areas of responsibility. Will deliver on company objectives by ensuring monthly budget, food and labor costs are met and, the safe handling of food by following safety & sanitation protocols. Leading Culinary Operation: • Lead daily culinary production in preparation and production of meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, cost controls and overall profitability., • Determines how food should be presented and create decorative food displays., • Provide direction on menu development based on product availability; creates distinctive specials that incorporate seasonal or special ingredients., • Seeks out sources for fresh food; monitors all produce and meat for freshness., • Maintain product consistency by conducting inspections of seasonings, portion, and appearance of food., • Research customer preferences and develops a menu which incorporates local foods and flavors., • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions., • Demonstrate new cooking techniques and equipment to staff., • Supervises and coordinates activities of cooks and workers engaged in food preparation., • Ensure compliance with federal, state, local and company health, safety, sanitation standards., • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance., • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety., • Monitors the quality of raw and cooked food products to ensure that standards are met., • Follows and enforces food safety and sanitation guidelines., • Participates in the development and implementation of business strategies for the community which are aligned with the client’s overall mission, vision values and strategies., • Manages department controllable expenses including food cost, supplies, uniforms, and equipment., • Develops and implements guidelines and control procedures for purchasing and receiving areas., • Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs., • Develop, implement, and manage the department's budget; continually analyze, forecast, monitor, and control the labor and food costs through various methods to meet/exceed management/budget objectives., • Identify major revenue and expense opportunities and possible problems., • Controls food cost, labor, and other expenses; monitors actual versus budgeted expenses., • Oversees the food inventory, purchasing, control, and disbursement of all food supplies., • Creates 100% resident satisfaction by providing team members with the training and resources they need to maximize team member engagement and deliver best in class service., • Professional attitude and appearance while engaging with residents and community staff., • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed., • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention., • Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations., • Ensures that employees provide genuine hospitality and teamwork on an ongoing basis., • Uses teamwork to support guests and employees., • Seeks opportunities to improve the customer experience by seeking resident feedback and developing strategies to improve department., • Reviews resident satisfaction results and other data to identify areas of improvement., • Responds to and handles guest problems and complaints. Team Building and Management: • Regularly lead team member meetings, • Establishes goals including performance goals, budget goals, team goals, etc., • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns., • Develops and implements strategies and practices which support team member engagement., • Ensures employees are treated fairly and equitably., • Provides team members with the training needed to understand expectations and perform job responsibilities., • Provides team members with the necessary tools to perform their duties and responsibilities., • Communicates performance expectations and provides team members with on-going feedback., • Provides team members with coaching and counseling as needed to achieve performance objectives and reach their fullest potential. Preferred Qualifications: • A.S. or equivalent experience, • Minimum 5 years of progressive culinary/kitchen management experience, depending upon formal degree or training., • Extensive catering experience a plus, • High volume, complex foodservice operations experience - highly desirable, • Institutional and batch cooking experiences, • Hands-on chefs experience a must., • Comprehensive knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation, • Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet, • Must be willing to participate in client satisfaction programs/activities. Unidine is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Unidine are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Flexible Time Off, • Paid Parental Leave, • Holiday Time Off (varies by site/state), • Personal Leave, • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Unidine maintains a drug-free workplace. Req ID: 1415606 Unidine Nicholas Henderson [[req_classification]]

Job DescriptionDescription: ABOUT THE ROLE C&G is on the lookout for a hands-on Dispatcher to oversee our final-mile delivery network in the Greater Albany, NY area. If you love logistics, enjoy coordinating with people, and thrive on keeping things running smoothly, this could be your next career move! You’ll be the captain of our delivery operations, working with contracted motor carriers and delivery teams to ensure home appliances purchased from a major big box retailer reach our customers on time and in perfect condition. This role combines strategy, leadership, and execution. You’ll manage 3rd-party delivery partners, track key performance indicators, and directly impact customer satisfaction. Your work will help keep our delivery network humming efficiently while providing an excellent experience for every customer. YOUR DAILY IMPACT AT C&G • Take full responsibility for the performance management of 3PL service providers and drive continuous improvement in customer delivery experiences., • Identify gaps and opportunities to enhance overall service quality., • Track and monitor invoicing to catch discrepancies or overpayment trends., • Conduct weekly KPI reviews across your local network to monitor objectives and key results., • Collaborate with the client’s team to address load-out or delivery issues and identify root causes., • Maintain strong communication with 3PLs to support growth and smooth operations., • Assist in resolving escalated service orders and general customer dissatisfaction., • 2+ years of experience in supply chain, logistics, repair services, or 3rd-party relationship management., • An associate degree or college-level coursework in business is preferred., • Passion for working in a fast-paced environment with a focus on exceptional customer service., • Advanced proficiency in MS Office,, • Strong analytical and problem-solving skills., • Ability to manage multiple tasks, shifting priorities, and rapid changes with ease., • Self-motivated and capable of working both independently and collaboratively., • Excellent communication skills (oral, written, and numerical) across all organizational levels. Apply today and help us deliver not just appliances, but smiles to every doorstep!

Job Description Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation. What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide: • Paid Time Off & Holidays, • 401(k) with employer match, • Medical/Dental/Vision insurance, • Health Savings Account (HSA) and Flexible Spending Account (FSA), • HSA employer contribution, • Life and Disability insurance, • Wellness Program (participation incentives), • Employee Assistance Program, • Competitive pay What are we looking for • HS Diploma (required)/Associate Degree (preferred)., • 2 years' experience in Parts and/or field repair/maintenance service required., • Mechanical aptitude a plus., • Be highly motivated and an independent thinker., • Must be able to thrive in a fast-paced, demanding setting., • Ability to multi-task, work under pressure and meet deadlines required. Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us. The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training. Job Posted by ApplicantPro

Job Description Position Title: Dining Services Director - Albany, NY Salary: $92,000 - $98,000 Other Forms of Compensation: Bonus Eligible Think Fresh! Lead with Excellence! An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team! Job Summary: The Director of Dining Services is the strategic business leader of the community’s food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment. You will oversee the development and implementation of departmental strategies and ensures implementation of the Compass Community Living’s service strategy as well as be the face of the company. Leading Food & Beverage Operation: • Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminates the vision within the community so all team members understand expectations., • Must have an entrepreneurial approach and take full ownership of driving desired outcomes as if the business owner and hold the on-site leadership team accountable for demonstrating desired service behaviors., • Ability to quickly evaluate personnel, operations, and culinary situations and make appropriate recommendations to person(s) involved., • Maintain a professional and positive demeanor with a high level of resilience during stressful periods, have an ability to adapt and problem solve when required., • Perform daily walk-through to ensure full compliance with Department of Health regulations and Compass Group standards., • Directs and conducts safety, sanitation, and maintenance programs., • Ensures that regular, ongoing communication occurs in all areas of food and beverage by leading pre-meal briefings and staff meetings., • Understanding market dynamics, enterprise level objectives and important aspects of Compass Community Living’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions to drive business results., • Capability to recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and put plans into action to deliver expected results., • Develops overall budget and operates the account in accordance with the approved budget, while providing the client with the maximum value for the dollars spent., • Coaches and supports team to optimally manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms, etc.), • Reviews financial reports and statements to determine how the account is performing against budget., • Understand the client’s business model to prioritize what is most important to their residents., • Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments within the community to be seen as a member of the client’s management team., • Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective when needed to deliver desired outcomes., • Improves service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed., • Stays aware of market trends and introduces new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction., • Regularly lead team member meetings., • Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for our residents., • Establishes goals including performance goals, budget goals, team goals, etc., • Solicits employee feedback, applies an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns., • Identifies the developmental needs of others, coach, and mentor team members by providing feedback and training to achieve performance objectives and reach their fullest potential., • Ability to cross-train abilities for all skills, promotes the professional growth and development of the entire team., • Ability to find, train, and retain talent starting with behavioral based interviewing., • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation., • Ensures employees are treated fairly and equitably., • B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred., • Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control., • Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation, • Previous P&L accountability or contract-managed service experience is desirable., • Strong supervisory, leadership, management, and coaching skills, • Strong communication skills, both written and verbal, • Ability to communicate on various levels to include management, client, customer, and associate levels., • Excellent financial, budgetary, accounting, and computational skills, • Proficient computer skills to include various computer programs, Microsoft Office programs, e-mail, and the Internet. Unidine is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Unidine are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Flexible Time Off, • Paid Parental Leave, • Holiday Time Off (varies by site/state), • Personal Leave, • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Unidine maintains a drug-free workplace. Req ID: 1463721 Unidine Nicholas Henderson [[req_classification]]

Job Description Description Seeking a friendly, detail-oriented, and organized individual to serve as the first point of contact for the office while also managing payment processing responsibilities. This dual-role position requires excellent communication skills, a customer-focused attitude, and strong attention to detail in handling financial transactions. Reception Duties: Assist clients in a professional and courteous manner. Answer and direct incoming phone calls and emails. Receive and distribute mail, packages, and deliveries. Payment Processing Duties: Process incoming payments (cash, check, credit card, electronic) accurately and timely. Record transactions in accounting or billing systems. Follow up on outstanding balances and assist with collections as needed. Generate receipts and respond to payment-related inquiries. Skills customer support, Customer service, administrative support, receptionist customer service, receptionist secretarial, payment processor Top Skills Details customer support, Customer service, administrative support Additional Skills & Qualifications High school diploma or equivalent; associate degree in business or accounting is a plus. 1–2 years of experience in a receptionist, administrative, or payment processing role is a plus. Proficiency in Microsoft Office (Word, Excel, Outlook). Strong organizational and multitasking abilities. Excellent verbal and written communication skills. High level of accuracy and attention to detail. Experience Level Entry Level Pay and Benefits The pay range for this position is $40000.00 - $42500.00/yr. Comprehensive benefits package with medical, dental, vision coverage and a 401(k) program Workplace Type This is a fully onsite position in Albany,NY. Application Deadline This position is anticipated to close on Oct 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionDescription: POSITION OVERVIEW • The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number., • The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard., • The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities., • The Candidate shall track inquires, questions and answers and provide resolution., • The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations., • The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities., • The Candidate shall maintain and update Various On-Call Schedules., • The Candidate shall operate monitor and responds to fire and smoke alarms., • The Candidate shall provide directory information for both internal and external caller through computer system, • The Candidate should have ability to handle busy switchboard and emergency situations., • The Candidate should provide best customer service at all times while using good discretion and judgment., • The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements: CITIZENSHIP REQUIREMENT: US Citizenship EDUCATION AND QUALIFICATIONS: • The Candidate should posses Associate Degree or equivalent MINIMUM REQUIRED SKILLS/EXPERIENCE: • The Candidate must have 1 -2 years of experience as Telephone Operator, • The Candidate must be able to assume the responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization., • The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

Job Description FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general supervision, possesses, and demonstrates basic knowledge and familiarity with assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position is B shift, Sunday-Wednesday. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Operate and support in a 24x7 Network Operations Center; this includes shift work and off-peak coverage., • Investigate, document, and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services., • Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time., • Responsible for taking calls from external departments and collaborate in troubleshooting where that be with Field Services or back-office Engineering., • Trouble ticket handling (create, resolve, escalate and directing through to resolution)., • Responsible for triage troubleshooting & circuit isolation with reported service affected issues., • Troubleshooting Firstlight provided onsite CPE to confirm power, link, port shaping, configuration, events logs, etc., • Responsible for test calls within triage troubleshooting to isolate reported issue to single user issue or call path or widespread issue affecting larger scope of service., • Triage troubleshooting from the COLO to the customer handoff device/ DMARC over all Firstlight provided services (copper, Fiber, Type II, NNI services), • Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed., • Assigned follow up with Type II, underlying carrier & tickets dispatched to Field services for follow up thru the life of the ticket., • Basic CPE configuration & replacement (Hpbx phones, managed routers for Hpbx services), • Develop extensive knowledge of the Company’s products and services to better assist customers., • Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance., • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. QUALIFICATIONS, KNOWLEDGE, and SKILLS: • Excellent written and verbal communication skills are required. Detail oriented, highly organized., • Strong solution-finding skills, • Regular, consistent, and punctual attendance. Must be able to work nights and weekends as necessary., • Be able to follow instructions, take notes and perform tasks consistently., • Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model., • Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet)., • Familiarity with one of the following vendors platforms is a plus: o Adtran, Ciena (One Control), Cyan (Planet Operate), Cisco, Calix, Telco Systems (EdgeGenie), Tellabs, Adva, Meta EDUCATION and/or EXPERIENCE: • Bachelor’s Degree in a technical field with 2-3 years relevant telecommunications experience or associate degree in a technical field with network related coursework., • 1-5 years of relevant telecommunications/technical customer engagement experience CERTIFICATES, LICENSES, REGISTRATIONS: • Associate level technical certifications are a plus., • CCNA or similar level industry certification preferred but not required. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.. FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.