Customer service representative jobs in United States - Page 3

The positions are Accounting Manager, Accounting Payroll Clerk, Administrative Assistant, Bookkeeping, Clerical Admin, Credit Correspondent, Customer Service, Logistic Manager, Data Entry. JOB DUTIES/RESPONSIBILITIES: Select carriers and negotiate contracts and rates. Plan and monitor inbound and outgoing deliveries. Supervise logistics, warehouse, transportation, and customer services. Organize warehouse, label goods, plot routes, and process shipments. -Respond to any issues or complaints. Research ideal shipping techniques, routing, and carriers. Work with other departments to incorporate logistics with company procedures and operations. Evaluate budgets and expenditures. Update and evaluate metrics to assess performance and implement enhancements. -Ensure all operations adhere to laws, guidelines, and ISO requirements.

At Maitz Home Services we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service. Objectives of this role   Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency   Identify and address customer needs, with a goal of total satisfaction   Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers   Meet customer-service department sales targets, generating leads when opportunities arise   Follow company guidelines and procedures for communications with minimal supervision   Recommend improvements to company processes for efficiency Responsibilities Build expert, dynamic knowledge of the company’s products and services   Conduct research with available resources to satisfy customer inquiries   Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships   Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties   Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell   Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review Required skills and qualifications High school diploma or equivalent   Successful experience in a corporate environment   Strong communication skills, including active listening and clear articulation   Ability to solve problems, alleviate conflicts, and escalate tactfully   Ability to multitask, manage time, and prioritize   Ability to work individually and as a team member Preferred skills and qualifications Experience in sales   Experience in a call-center environment   Proven track record of meeting or exceeding sales quotas

This is a remote position We are seeking a dedicated and customer-oriented individual for the Business Representative role in the real estate sector. This entry-level position is perfect for those passionate about real estate and committed to providing exceptional customer service. The role offers a dynamic environment to engage with clients and support their real estate needs, contributing significantly to their satisfaction and our company’s success. Key Responsibilities: Manage and respond to client inquiries regarding real estate listings, appointments, and services. Provide information and assistance on various real estate processes and transactions. Collaborate with real estate agents and other team members to ensure seamless service delivery. Maintain detailed records of client interactions and transactions. Address and resolve client concerns promptly, ensuring high levels of satisfaction. Assist in coordinating property showings, open houses, and client meetings. Contribute to the development of customer service protocols and strategies. Uphold the company’s reputation by providing professional and high-quality service. Qualifications: Strong interest in the real estate sector and customer service excellence. Exceptional communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced environment. Team player with a positive attitude and strong problem-solving abilities. Proficiency in basic computer applications Basic computer literacy, including Microsoft Office and effective typing skills is essential for this position.

Commercial Insurance Customer Service Representative Our family-operated insurance brokerage is growing rapidly, and we are in need of another team member to grow with to help us manage our book of business. This position is a seriously valued one where we are looking to build a long lasting relationship. We hope if you are applying to this position, you are looking for a home to work in for many years to come. Position is preferred to be in the office majority of the time, but remote work can be discussed once position and processes are established. Job Tasks: Preparing Applications To Quote Preparing and Sending Certificates Of Insurance Setting Up New Accounts In Our CRM System (Hawksoft) Organizing and Preparing For Renewals Quoting Commercial Lines and Personal Lines Assisting Claims Handling Assisting With Policy Changes/Endorsements Qualifications: 1-3 Years Insurance Experience PREFERRED! Quick Computer Skills! Positive Attitude!

66 Exports is Hiring! We are looking for dedicated hard-working individuals that truly enjoy servicing customers. We offer a better opportunity than working at other Pack & Ship stores as we consider our employers members of our growing network. Come Grow with Us! Must have prior shipping experience. (Pack and Ship, FEDEX Store, UPS Sore) Brand New Office Space/Fresh Start Flexibility & Growth Customer Service Representative Job Description: · Deliver world-class customer service · Utilize resources to solve problems, and answer questions as they are presented. · Work to build trust and repeat business with every opportunity. · Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. · Receive and distribute parcels to mailbox customers. · Educate customers on mailbox options and benefits. · Operate copiers, printers, scanners, fax machines, laminators, binding equipment, and other machines to complete customer requests. · Educate customers on business solutions and print product offerings (e. g. digital printing, wide format, business products, specialty products, and binding and finishing services). · Utilize computer software to present customers with multiple shipping options for delivering parcels to their destinations with varying speed and protections. · Packaging-- Following standard packaging guidelines; accurately assess materials necessary for packing jobs and perform at customers' request. · Run end of day reports, counting cash drawers, and other duties as assigned. · Passport Photos-take passport photos to regulatory standards Ideal candidates will possess the following skills: Excellent communication Skills and professional demeanor Knowledge of: Basic procedures for shipping mail and packages Printing & printing services, copying and document management processes Fundamental accounting, banking, and cash management skills Proficient in MS Office programs such as Word and Excel Email applications: Learn and retain information quickly Cross sell and upsell additional services Address issues and resolve conflicts through professional verbal/written communication Requirements: Minimum High school diploma, G. E. D. or equivalent Must be able to lift 50+lbs Must be able to remain standing for extended periods of time Bilingual (French/Spanish/English preferred)

Location: [New Jersey] Job Type: [Hybrid] Responsibilities and Requirements: Customer Service: Provide exceptional customer service throughout the transaction process, addressing any issues or concerns promptly. Communication Skills: Excellent interpersonal and communication skills, with the ability to build strong relationships with clients.

We are seeking a motivated Sales Representative to join our Ethnic food industry team. The ideal candidate will be responsible for driving sales and revenue growth through effective territory management and business development strategies, promote new products & provide excellent customer service and long lasting relationships with customers. Responsibilities - Develop and maintain strong relationships with customers to drive sales - Manage and analyze sales data to identify opportunities within the territory - Implement effective sales strategies to meet and exceed sales targets - Collaborate with the sales team to ensure customer satisfaction - Utilize both inside and outside sales techniques to maximize revenue - Qualifications - Proven experience in territory management and territory sales - Strong business development skills with a focus on customer acquisition - Excellent communication and negotiation skills - Hindi or Nepali a must - Knowledge of Indian/Nepali food and utensil products is a must - Previous experience in retail, technology, or related industries is preferred - Must demonstrate excellent customer service and communication skills - Must be highly proficient in Excel - QuickBooks knowledge is a plus - Display strong sense of urgency to meet deadlines - Must be organized & detail oriented - Time management and auto discipline are required - Job Type: Full-time - Pay: $65,000.00 per year - Benefits: - Paid training - Travel reimbursement - Work from home - Schedule: - Day shift - Monday to Friday - Rotating weekends - Experience: - Microsoft Excel: 1 year (Required) - Territory sales: 1 year (Required) - Negotiation: 1 year (Required) - Language: - Hindi (Required) - Job Type: Full-time - Pay: From $65,000.00 per year - Benefits: - Paid training - Travel reimbursement - Work from home - Education: - Bachelor's (Preferred) - Experience: - Sales Experience: 1 year (Preferred) - Language: - Hindi (Required) - English (Required) - Nepali (Required) - License/Certification: - Driver's License (Required) - Work Location: Office, On the road, From home

Customer Service Representative job description A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diploma

Customer Service Representative USA (Remote) Full-Time/Part-Time $19 - $35/Hour We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Responsibilities/Duties: - Handle incoming customer service calls - Dispatch incoming customer phone calls - Accept customer calls and return customer - Maintain customer service related information for customer accounts - Ensure quality customer service and customer satisfaction - Maintain customer service voicemail and return customer calls - Provide customers with superior customer service - Provide customer service for internal customers - Capturing customer information and answering customer inquiries - Resolve inbound customer calls regarding account - Take customer orders and provide high-quality customer service - Make out going customer service calls - Work with customer service manager to ensure proper customer service - Resolve any customer service issues - Answering inbound calls and providing excellent customer service - Provide customer support and handling customer inquiries - Combining excellent customer service skills - Assure quality customer service to all customers - Provide exceptional customer service to all customers - Provide superior customer service with all customer interactions. Recommended Skills: - Customer Service - Effective Customer Support - Promote Customer Loyalty Plan - Upholding Customer Service.

We are seeking a Sales Representative with a proven track record in the diamonds and jewelry industry. The ideal candidate will have hands-on experience in selling both certified and non-certified diamonds and a strong understanding of lab-grown diamonds. This individual should possess excellent sales skills and product knowledge, along with the ability to foster relationships with clients, ensuring the growth and success of our business. Key Responsibilities: Actively engage with customers to understand their needs and provide expert guidance on diamonds, lab-grown diamonds, and jewelry. Sell a wide range of certified and non-certified diamonds, as well as finished jewelry pieces, to retail stores, distributors, and other wholesalers. Build and maintain strong relationships with new and existing clients, offering personalized support and follow-up. Meet and exceed sales targets by generating new leads and identifying new business opportunities. Assist clients in selecting the perfect diamonds or jewelry pieces that align with their requirements and preferences. Stay up to date with industry trends, including market prices, diamond certification, and customer preferences. Handle pricing negotiations, quotations, and manage orders with attention to detail. Qualifications & Experience: Minimum 2-3 years of sales experience in the diamonds and jewelry industry Experience in working with both certified, non-certified diamonds and Jewelry. Proven ability to achieve and exceed sales targets. Excellent communication and interpersonal skills, with a strong customer service orientation. Ability to work independently, as well as part of a dynamic sales team. GIA certification or similar qualifications in diamonds would be an advantage. Job Type: Full-time Pay: From $40,000.00 per year Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Ability to Commute: New York, NY 10036 (Required) Work Location: In person

Customer service is the process of providing assistance, support, and advice to customers before, during, and after a purchase. It involves ensuring that customers have a positive experience with a product, service, or company, and helping them to resolve any issues or concerns they may have. Good customer service is about being responsive, empathetic, and proactive in meeting the needs and expectations of customers, and can lead to increased customer satisfaction, loyalty, and retention.

Description: Architectural Grille, a Division of Giumenta Corporation, located at 42 Second Avenue, Brooklyn, NY, 11215 is a family-owned and operated manufacturing company that has been in business since 1945. We are currently seeking to add a Business Development/Logistics/Customer Service member to our growing team. Architectural Grille presents at several trade shows in the United States. We are seeking an additional team member to join us who can assist with logistical coordination and representation of our product. Additional projects will be provided when not working on trade show projects. This role required heavy client, staff, and outside vendor interaction. Please note this is an ON-SITE position: Monday - Friday 8:00AM to 4:30PM Salary: $70,000 Duties/Responsibilities: · Assist in the logistics of trade shows, including travel booking, marketing materials to be sent before the show, shipping coordination, booth booking, load in / load out, contracts, and general logistics. · Trade shows would require travel 5 to 10 times a year. This may increase if more trade shows are added. Coordinate meetings for trade shows or events where requested. Follow-up of attendees from the trade show Create campaigns in Salesforce as needed (training will be provided) Manage our sample fulfillment database (Material Bank) to ensure all sample requests are fulfilled and followed up on. (training on this application will be provided). Book Architect/ Designer presentations · Quote follow-up via email and phone calls to discuss the status of the projects. Visit local clientele when applicable. · Assisting with take-offs when needed. Track and document activity in Salesforce. · Working on special projects may include marketing and our website. Additional duties as needed Able to think one step ahead and is proactive. Detail orientated · Communicate with clients and represent the brand to elevate the customer experience. · Ability to work on projects alone and with a team. · Ask questions when something is unknown. · Ability to problem solve and think outside the box. Qualifications/Requirements: A minimum of 2 – 3 years of experience Experience working and coordinating logistics for trade shows Detail orientated and organized. Computer experience MS Outlook and Excel Blueprint reading is a plus but not required. Salesforce experience is a plus but not required. Sheet metal knowledge/experience is a plus but not required. Neat and organized Ability to work in a team atmosphere. Ability to communicate clearly and concisely to achieve the intended objective. Working Conditions: Clean Environment Eyes may be strained during the day. Americans with Disabilities Specifications: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Introductory Period: 90 Days After Thirty Days: · Health Care · Paid Holidays Paid Time Off (PTO): · Beginning 1/1 after completion of six months: 10 PTO’s · Beginning 1/1 after completion of two years: 12 PTO’s · Beginning 1/1 after completion of three years: 13 PTO’s · Beginning 1/1 after completion of four years: 14 PTO’s · Beginning 1/1 after completion of five years: 15 PTO’s · Beginning 1/1 after completion of six thru nine years: 20 PTO’s · Beginning 1/1 after completion of 10 years plus: 25 PTO’s After One Year: · Ability to contribute to the company 401(k) plan. · Safe Harbor Plan 3% of your salary · Profit Sharing Plan Other Opportunities: · Year-end performance bonus (if warranted) · Annual increase (if warranted) · Transit Check · Voluntary Benefits from Extensis (Dental Plan, Vision Plan, Short Term Disability, Beyond Perks, Term Life Insurance, Flexible Spending, Long Term Disability, Credit Union, Group Home/ Auto Insurance, Critical Illness Insurance, Pet Benefit Plan, Section 529 College Savings, Prepaid Legal Services and Aflac)

Job Overview: HANJIN GLOBAL INC, a leader in pet products, is seeking a dynamic Sales Representative to join our team. We encourage you to apply. Responsibilities: Use warm calling techniques to prospect and build relationships with potential clients. Develop and implement sales strategies tailored to customer needs. Negotiate contracts and pricing Requirements: Proficiency in Chinese and English. Strong customer service and relationship-building skills. Experience in sales preferred. Skills: Business development, customer service, negotiation, technical sales, warm calling, Salesforce, English.

We are hiring for new openings Requirements: - Ability to build rapport with clients - Positive and professional demeanor - Ability to prioritize and multitask Job description We are seeking a Customer service representative to join our team! You will be responsible for helping customers by providing service information and resolving issues. - Handle customer inquiries and complaints - Provide information and services - Making sure the area is safe and secure - Answering phone calls Benefits - Paid Vacation - Medical - Health - Paid Sick time

Job description About us Job description About Us: D&G's Petite Pups located in Paterson, NJ is a family-owned and operated Premium Pet and Pet Supply company specializing in small- and medium-breed puppies and puppy supplies. We are proud to match happy and healthy pups to lovable pet parents. Sales Associated leads the operation of the store and must be passionate about creating a professional, customer-focused setting. About You: As a Customer Service Representative, you'll oversee all aspects of our retail store, including leading a small team of associates! Responsibilities include: Leading and training retail sales staff Producing weekly/monthly shift schedules Effectively merchandise and keep the store fresh, engaging, and relevant for customers by updating signage, displays, and promotions Track sales and product inventory Manage business email, social media, and phones Manage grooming salon schedule Show puppies to interested customers, make breed recommendations, review sales paperwork Keep showroom, including dogs and dog cages, clean Assist in back of store, as needed Skills you should have: Strong understanding of sales and customer service techniques Experience managing a retail store Ability to multitask, take initiative, be well-organized, detail-oriented, and flexible Experience working with social media platforms/tools to engage customers Puppy lover! Spanish language speakers highly encouraged to apply This is a full-time position but we are open to considering a part-time candidate. Weekend hours are required! Compensation is dependent on experience. Applicant Qualifications You have requested that Indeed ask candidates the following questions: What is the highest level of education you have completed? How many years of Supervising Experience experience do you have? How many years of Customer Service experience do you have? Please list 2-3 dates and time ranges that you could do an interview. For this job, are you able to commute or relocate to Paterson, NJ 07513?' ' Job Types:1130 to 530 pm Salary: $13.00 - $15.00 per hour Schedule: 7,5 hour shift Day shift Holidays Monday to Sundau Weekend availability Yes Work Location: One location Job Types: Temporary, Internship, Contract, Part-time, Full-time Pay: $13.00 - $15.00 per hour Shift: 1130-530 pm Day shift Morning shift Night shift Application Question(s): bilingual is a plus, but not necessary, able to work independently Education: High school or equivalent (Required) Language: English (Required) Spanish (Preferred)

Overview Job Title: Customer Service Location: 423 NY-59 Store # 5 & 6, Monsey, NY 10952, United States Job Type: Full-Time We are a growing business seeking a detail-oriented individual to support customer service. Responsibilities: -Assist customers via phone, email, and in person - Handle orders, returns, and inquiries - Maintain accurate inventory records, organize stock, and conduct counts. Qualifications: - Strong communication and organizational skills - Experience in customer service or inventory is a plus. What We Offer: -Competitive pay and growth opportunities - Friendly work environment. Job Type: Full-time Expected hours: No more than 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule: 8 hour shift Ability to Relocate: Mosey. NY Work Location: In person

We are seeking a dynamic Sales Representative to join our team. The ideal candidate will be responsible for driving sales and revenue growth through effective market analysis, account management, and exceptional customer service. They will be responsible for the** Central and South Jersey Market**, with potential for growth, necessitating travel to and from that area.

A Customer Service Representative (CSR) acts as the main point of contact between a company and its customers. Their role involves addressing customer inquiries, resolving issues, providing information about products or services, and ensuring a positive customer experience. They often handle complaints, process orders, and offer support to help maintain customer satisfaction and loyalty. Effective communication, problem-solving skills, and a good understanding of the company’s offerings are key to succeeding in this role.

Join Our Team! We are looking for passionate and customer-oriented individuals to join our team. If you love tea culture, enjoy interacting with customers, and thrive in a vibrant team environment, we look forward to having you on board! Who We Are:The New Tea Standard Founded in NY 2017, Débutea embody the belief that we craft the highest quality of tea by balancing nature’s flavors and aromas. Raw and full of depth discovery, we have an uncompromising attitude towards our unique process-- that the freshest and tastiest ingredients from earth cannot be replicated by artificial means. Much like our recipes, we appear layered, sophisticated and complex, taking us on a journey to discover nature with all our senses. Our Commitment to Quality Not tethered to traditions of the past, we continue to seek new and improved ways of making premium tea drinks. As one of the first brands to popularize fresh-made natural tea drinks in America, we are true pioneers. Our language is tea. Our recipes breathe new life to the expected world of tea, with unique experiences that will refresh the five senses. Never using substitutes for our natural ingredients, we represent the highest standard of tea to our consumers. What We Offer: A positive work environment and team support. Comprehensive training in tea preparation and customer service. Opportunities for growth and advancement, along with competitive compensation and benefits. Requirements: Passion for tea culture and customer service. Strong interpersonal and communication skills. Ability to work effectively in a team environment. Relevant experience in the hospitality industry is a plus. Apply today and start your journey with Débutea, where nature’s finest flavors come to life in every cup. Job Types: Full-time, Part-time Pay: $16.00 - $22.00 per hour Expected hours: No less than 20 per week Benefits: Employee discount Paid training Shift: Day shift Evening shift Morning shift Education: High school or equivalent (Preferred) Experience: Guest services: 1 year (Preferred) Barista experience: 1 year (Preferred) License/Certification: Food Handler Certification (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

As a Customer Service Representative, you will have the opportunity to assist customers with their inquiries and provide exceptional service. You will be responsible for handling customer concerns, performing data entry tasks accurately, communicating effectively with customers and all tasks related to providing the best customer service. Fluency in English is required, while multilingual abilities, particularly in Spanish, are highly desirable. Pay starts at $20/hour with raises based on performance. If you have previous experience in customer service and possess strong communication skills, we encourage you to apply for this position. We look forward to hearing from you. Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Conduct follow-up calls on customer inquiries or to provide updates - Analyze customer needs and recommend appropriate products or services - Communicate effectively with customers to ensure a positive experience -Possibly helping with some upgrades to web descriptions on our site -Light data entry -Ability to learn a variety of software applications quickly -Must be available from 9am-5:30pm Mon-Fri; alternating Sat from 9am-1pm Experience: - Previous experience in customer service or a related field is preferred - Fluent in English, both written and verbal communication skills - Multilingual abilities, particularly Spanish, is a plus - Strong phone etiquette and active listening skills - Experience in data entry and computer systems -Writing skills

Outside Sales Representative One of Forbes’ America’s Best Midsize Employers is hiring for an Outside Sales Representative to cover the TERRITORY market. If you are looking for an opportunity to earn uncapped commissions, own a sales territory, learn and grow both professionally and financially, then this could be the opportunity for you. Our client is looking for personable and hungry sales professionals to meet face-to-face with their customers in their homes and help to find the best products for their needs. You will have hot leads at your fingertips and use the top-of-the-line training provided by our client to go into customers’ homes and close deals. You will also be able to use the well-known brand to generate more revenue through avenues such as referrals and prospecting. What this role offers: - 100% commission plus many additional ways to earn tiered commission bonuses. - First year Outside Sales Consultants on average earn $60-70K+, with top performers earning well over $100K+ - Commissions are uncapped. Which means what you put in is what you get out! - Paid Training Program - Benefits package available which includes Medical, Dental, Vision, and Life Insurance - Commissions paid weekly - Company Apparel Stipend - Growth Opportunities within the entire business - Requirements: - Attending office meetings and trainings both in person and virtually. - Valid Driver’s license and personal vehicle to meet with customers in your territory. - Available for evening and weekend appointments as necessary. - Excellent customer service and communication style. - Ability to use tools and samples to aid in sales presentations. - Be a Professional in the workplace. - Achieve monthly business development goals. - Ability to lift up to 25 pounds of sample material.

Creative Stone and Cabinets Customer Service Position Available Location: East Northport Looking for a reliable, motivated customer service representative who is looking to grow with our company. Must have experience with heavy call volume, greeting and assisting customers, data entry and some sales. Will have knowledge of Microsoft Word, Excel & Outlook. QuickBooks and knowledge of cabinets, countertops, construction kitchens and baths is a plus but willing to train. Serious inquiries only. Must speak English, Bilingual ok Hours will be Tuesday – Saturday 10am – 6pm Salary: $25.00 per hour to start (salary to commensurate with experience)

Fellow Health Partners is seeking a full-time representative with experience in Customer Service. This position is remote. Primary Responsibilities The Customer Service Representative is responsible for answering patient calls, listening to their concerns, and resolving issues. They handle both incoming and outgoing phone conversations. Key responsibilities include: · Answer phones and resolve complex patient billing inquiries and problems while documenting all phone calls accurately and entirely in the electronic medical record (EMR) · Provide excellent customer through clear, concise communication. · Ensures positive patient experience on every interaction · Process patient payments · Establish payment plans · Make outbound calls to collect outstanding patient balances · Follow up on interdepartmental issues, emails, and voicemails · Always maintain HIPAA compliance · Performs other duties as assigned Skills/Qualifications Strong customer service excellence expected Excellent communication and interpersonal skills required Proficient with Microsoft Office, Word, Excel, and Outlook Excellent organizational skills Must be able to work independently with little supervision Demonstrated ability to understand and implement verbal and written direction Proficient in English Proficiency in Spanish a plus Education/Experience One (1) year revenue cycle experience in health care organization is required High School diploma Basic understanding of Medical Insurance Fellow Health Partners is an Equal Opportunity Employer. We offer competitive compensation and an attractive benefits package. We invite you to apply if you are looking for a challenging and exciting position in a growing industry. Job Type: Full-time Pay: $20.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Required) Medical billing: 1 year (Required) Work Location: Remote