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Customer Service jobs in Moorpark, CaliforniaCreate job alerts

  • Customer Service Representative (CSR)
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    Customer Service Representative (CSR)
    3 hours ago
    $25–$30 hourly
    Full-time
    Moorpark

    We are looking for a dependable and friendly Customer Service Representative to join our team and serve as the primary point of contact for our customers. Your role will involve providing assistance, resolving issues, and ensuring a positive experience with our company. Key Responsibilities • Respond to customer inquiries via phone, email, chat, or ticketing systems., • Provide accurate information about products, services, policies, and procedures., • Resolve customer issues promptly and professionally, escalating when necessary., • Maintain detailed and accurate records of interactions in the CRM system., • Process orders, returns, payments, or account updates as needed., • Follow up with customers to ensure their concerns are resolved., • Collaborate with internal teams to solve complex or ongoing issues., • Meet performance metrics such as response times, customer satisfaction, and productivity., • Maintain a positive, empathetic, and professional attitude at all times. Requirements • High school diploma or equivalent; an associate or bachelor's degree is a plus., • Prior customer service experience is preferred (call center, retail, administrative, or remote)., • Strong verbal and written communication skills., • Ability to multitask, stay organized, and manage time effectively., • Proficient with computers, CRM systems, and basic office software., • Problem-solving mindset and willingness to learn., • Ability to handle stressful situations with patience and professionalism. Desired Skills • Active listening and empathy., • Conflict resolution and de-escalation skills., • Technical aptitude for learning new software quickly., • Team-oriented mindset with strong interpersonal skills., • Dependable, self-motivated, and adaptable to fast-paced environments.

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  • Remote Customer Support Specialist
    Remote Customer Support Specialist
    24 days ago
    $40000–$55000 yearly
    Part-time
    Westlake Village

    Option Funding, Inc is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals. Job Description: We are seeking a dedicated and customer-focused Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently. Key Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and chat., • Provide accurate information about our funding products and services., • Assist clients in troubleshooting issues and resolving concerns., • Document customer interactions and update account information accurately., • Collaborate with sales, technical, and operational teams to ensure customer satisfaction., • Follow up with clients to ensure their issues are resolved and they are satisfied with our service., • Identify opportunities to improve customer experience and suggest process improvements. Qualifications: • Proven experience in customer support, client services, or a related role., • Excellent communication and interpersonal skills., • Strong problem-solving skills and patience., • Ability to work independently and as part of a team., • Familiarity with financial services or funding solutions is a plus., • Proficiency in CRM software and MS Office Suite. Benefits: • Competitive Salary Packages, • Flexible Work Arrangements (Remote or Onsite options), • Health, Dental, and Vision Insurance, • Paid Time Off (PTO) and Holidays, • Career Development and Training Opportunities, • Performance Bonuses or Incentives, • Retirement Plan Options (such as 401(k)), • Employee Assistance Programs

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