Customer Service jobs in Englewood, Colorado - Page 4Crear alertas

Job Description The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: • Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items., • Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members., • Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair., • Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader., • Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships., • Follow-up on all Missed Opportunities, • Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates., • Oversee processing of initial insurance assignments, customer contact/appointment verification., • Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file., • Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills., • Confirm customer information is accurate and complete for all communication needed., • Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery., • Daily audit of all Parts invoices posted in CCC, • Ensure Banking Transactions & Deposits are posted and completed accurately by deadline., • Open mail daily and disperse appropriately including invoices and statements., • Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available., • Monitor and replenish office supplies and orders needed for the shop with Center Leader approval., • Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop., • Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics • Customer Service Index Score 95%, Kept Informed, Net Promoter Score, • Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%., • Collision University Training required in first 6 months of employment., • Basic Computer Skills are necessary to navigate company systems & communicate with customers., • Must be able to multi-task in a high-paced environment with a flexible attitude., • Perform all assigned responsibilities according to the Company Standard Operating Procedures., • Adheres to the company’s non-disclosure and confidentiality policies concerning customer information.

Retail Administrator Full Time If you are the type of person that is excellent at multi-tasking and enjoys working in a retail environment this administrative position will be a great fit for you! The full time Retail Administrator position will provide you with the opportunity to excel in the retail sales field. You will be expected to work in a team and communicate effectively with associates, clients and customers. The ideal candidate will have prior retail management and sales experience with an understanding of retail reporting systems. Working independently or with a team, communicating affectively with associates, clients and customers are attributes one needs to possess for this admin job. Take this opportunity to join a company that offers competitive pay rates and top-notch training. Grow your career with the company, the leading sales and marketing agency in all of North America. What We Offer: • Support CORE Management, • Maintain Authorizations within the Retail database, • Pull and analyze reports from the Retail database, • Maintain Authorizations in the Retail database, • Post and maintain files on the CORE Connects Web site, • Work directly with Retail Sales Associates in support of Managements objectives, • Maintain Trackers for various functions within CORE on the Connects Web site, • Education Level: High School Diploma or GED, • 1-3 years of experience in administrative or retail environment. Prior sales and marketing or industry experience preferred, • Intermediate level skills in Excel, Power Point, and basic Access skills, • Must have a complete understanding of retail reporting system including how to input information and pull reports, as well as serving as a contact for new users, • Must be able to effectively communicate and deal professionally with associates, clients, and customers, • Must be able to prioritize tasks, handle a variety of tasks at one time and adapt to a changing work environment, • Must be a team player, • Must perform the job safely and utilize proper safety techniques and use of equipment when appropriate. Job Will Remain Open Until Filled

Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management. Key Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records. Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment. Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities. Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach. Direct Manager Direct Reports: The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency. Travel Requirements: This role has no travel requirements. Physical Requirements: This is primarily a sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees. Working Conditions: This on-site role is based in a fast-paced office setting, involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment. Minimum Qualifications: Proven customer service and phone handling experience with active listening skills. Familiarity with CRM systems and ERP platforms for order entry and cash transactions. Strong interpersonal skills with a team-oriented, safety-conscious mindset. Demonstrated ability to support sales and identify new opportunities. Positive, motivated attitude aligned with the “Make Money and Have Fun” culture. Valid driver’s license, clean driving record, and reliable transportation. Authorized to work in the U.S. without sponsorship. Able to pass background checks and drug screening, Bilingual (English/Spanish) preferred Intermediate ERP system skills for transaction management Experience in B2B relationship management within building materials distribution Preferred Qualifications: Proven sales and customer support experience. Strong communication, presentation, and active listening skills. Skilled in multitasking, prioritization, and time management. Proficient in CRM and ERP systems for tracking and transactions. Effective problem-solving and collaboration across departments. Strong product knowledge and interest in building materials. Bilingual (English/Spanish) preferred, other languages a plus. Analytical mindset with ability to interpret sales data. Committed to continuous learning and professional growth. Valid driver’s license, clean record, and reliable transportation. Authorized to work in the U.S. without sponsorship. Able to pass background checks and drug screening. Minimum Education: A high school diploma or equivalent is required. Preferred Education: Associate's or bachelor's degree in communications or business management. Minimum Years Of Work Experience: 1-2 years of customer service experience. Certifications: No certifications are required. Competencies: Customer Focus: Builds strong relationships and delivers personalized service. Effective Communication: Clear, professional verbal and written interactions. Sales Acumen: Identifies opportunities and drives business growth. CRM & ERP Proficiency: Manages customer data and transactions efficiently. Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams. Problem Solving: Resolves issues with strategic thinking and empathy. Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment. Innovation & Learning: Adapts quickly and embraces continuous development. Trust & Integrity: Demonstrates reliability and alignment with company values. Cultural Fit: Embodies the “Make Money and Have Fun!” mindset. Bilingual Advantage: English/Spanish fluency preferred; other languages a plus. The base salary for this position typically falls within the range of $20.63 to $26.25 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, or commissions. Job Location: SRS Building Products - Englewood 4393 S. Santa Fe Drive Englewood, CO 80110 As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.• Competitive salaries for all team members paid weekly • 401(k) Retirement Plan with company matching • Employee Stock Purchase Program • Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays • Medical, Dental and Vision Benefits • Competitive salaries for all team members paid weekly, • 401(k) Retirement Plan with company matching, • Employee Stock Purchase Program, • Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays, • Paid Parental Leave, Adoption Assistance Program, • Medical, Dental and Vision Benefits, • Flexible and Dependent Care Spending Accounts, • Company paid Life insurance and Short-Term Disability, • Additional Life Insurance and Long-Term Disability also offered, • Mental, Physical and Emotional Well-Being Programs for Employees and Families, • Wellness Program and Safety Program with Bonuses for our Drivers, • Employee Referral Bonus Program

Job DescriptionDescription: Job Title: Part-Time Guest Service Agent Location: Sheraton Denver West - Lakewood, CO Department: Front Office Reports To: Guest Service Manager / Front Office Manager Job Summary: As the face of our hotel, the Guest Service Agent plays a critical role in creating a welcoming and exceptional guest experience. This dynamic, hands-on position goes beyond the front desk—encompassing everything from daily checklist completion and property walks to timely issue resolution and proactive guest engagement. Our ideal candidate is hospitality-driven, highly organized, and passionate about guest satisfaction from check-in to check-out and every moment in between. Key Responsibilities: • Warmly welcome all guests upon arrival, ensuring a seamless and efficient check-in process using the hotel’s Property Management System (Lightspeed experience preferred)., • Accurately complete guest check-outs, resolve billing inquiries, and ensure folios are correct and properly settled., • Execute and document daily operational checklists including shift reports, key audits, amenity restocks, lobby cleanliness checks, and property walk inspections., • Conduct scheduled property walks to identify and report maintenance, safety, and cleanliness issues; follow through with appropriate departments for prompt resolution., • Proactively address guest complaints or concerns, providing thoughtful solutions or escalating to management as needed while maintaining a professional, calm demeanor., • Manage incoming calls with professionalism, including wake-up call requests, internal communications, and general inquiries., • Make, modify, and cancel reservations while adhering to revenue and rate management guidelines., • Provide concierge-level service by recommending local dining, entertainment, and transportation options tailored to each guest’s needs., • Assist with luggage storage, special requests, package handling, and delivery services as needed., • Maintain a clean, organized, and fully stocked front desk area to uphold the brand’s visual standards., • Ensure compliance with brand standards, safety procedures, and security protocols during each shift., • Collaborate effectively with housekeeping, maintenance, and management to ensure guest satisfaction and operational efficiency., • Participate in department meetings and ongoing training to stay informed on hotel procedures and Marriott brand updates. Salary Description $20 per hour DOE Requirements/Qualifications: • High school diploma or equivalent required; hospitality coursework or certifications are a plus., • 1+ year of front desk, customer service, or hospitality experience preferred., • Proficiency in basic computer systems; prior use of Lightspeed PMS is highly desirable., • Excellent verbal and written communication skills., • Strong organizational skills and the ability to prioritize tasks under pressure., • A positive attitude and team-first mentality, with a commitment to providing top-tier service. Work Environment:, • Work is performed in a professional front office and hotel setting., • Exposure to moderate noise levels from phones, guests, and equipment. Physical Requirements: • Must be able to stand for extended periods of time throughout the shift., • Ability to lift, carry, and move items weighing up to 25 pounds as needed., • Comfortable performing repetitive tasks, including typing, phone use, and guest interactions., • Ability to bend, reach, and stoop as necessary in a front desk environment., • Must maintain a professional and composed demeanor while on duty.

Job DescriptionDescription: Description Job Title: Full-Time Guest Service Agent Location: Sheraton Denver West - Lakewood, CO Department: Front Office Reports To: Guest Service Manager / Front Office Manager Job Summary: As the face of our hotel, the Guest Service Agent plays a critical role in creating a welcoming and exceptional guest experience. This dynamic, hands-on position goes beyond the front desk—encompassing everything from daily checklist completion and property walks to timely issue resolution and proactive guest engagement. Our ideal candidate is hospitality-driven, highly organized, and passionate about guest satisfaction from check-in to check-out and every moment in between. Key Responsibilities: • Warmly welcome all guests upon arrival, ensuring a seamless and efficient check-in process using the hotel’s Property Management System (Lightspeed experience preferred)., • Accurately complete guest check-outs, resolve billing inquiries, and ensure folios are correct and properly settled., • Execute and document daily operational checklists including shift reports, key audits, amenity restocks, lobby cleanliness checks, and property walk inspections., • Conduct scheduled property walks to identify and report maintenance, safety, and cleanliness issues; follow through with appropriate departments for prompt resolution., • Proactively address guest complaints or concerns, providing thoughtful solutions or escalating to management as needed while maintaining a professional, calm demeanor., • Manage incoming calls with professionalism, including wake-up call requests, internal communications, and general inquiries., • Make, modify, and cancel reservations while adhering to revenue and rate management guidelines., • Provide concierge-level service by recommending local dining, entertainment, and transportation options tailored to each guest’s needs., • Assist with luggage storage, special requests, package handling, and delivery services as needed., • Maintain a clean, organized, and fully stocked front desk area to uphold the brand’s visual standards., • Ensure compliance with brand standards, safety procedures, and security protocols during each shift., • Collaborate effectively with housekeeping, maintenance, and management to ensure guest satisfaction and operational efficiency., • Participate in department meetings and ongoing training to stay informed on hotel procedures and Marriott brand updates. Salary Description $20 per hour DOE Requirements/Qualifications: • High school diploma or equivalent required; hospitality coursework or certifications are a plus., • 1+ year of front desk, customer service, or hospitality experience preferred., • Proficiency in basic computer systems; prior use of Lightspeed PMS is highly desirable., • Excellent verbal and written communication skills., • Strong organizational skills and the ability to prioritize tasks under pressure., • A positive attitude and team-first mentality, with a commitment to providing top-tier service. Work Environment:, • Work is performed in a professional front office and hotel setting., • Exposure to moderate noise levels from phones, guests, and equipment., • Must be able to stand for extended periods of time throughout the shift., • Ability to lift, carry, and move items weighing up to 25 pounds as needed., • Comfortable performing repetitive tasks, including typing, phone use, and guest interactions., • Ability to bend, reach, and stoop as necessary in a front desk environment., • Must maintain a professional and composed demeanor while on duty.