Customer Service Representative
7 days ago
Holbrook
Job Description LHH Recruitment Solutions is seeking an Inside Sales and Service Support Specialist for our client in Holbrook, NY. This is an excellent opportunity to join a well-established and stable manufacturing organization. Candidates will have access to all facets of manufacturing and engineering environment. This client is an OEM (Original Equipment Manufacturer). Manufacturing refers to companies that produce parts or components that are designed by another company, which then assembles and sells the final product under its own brand. This model allows companies to focus on their core competencies like branding and R&D, access specialized expertise, reduce costs, and achieve faster time-to-market by outsourcing production to expert OEM manufacturers. This position supports the Customer Service and Sales teams by undertaking a broad range of customer service duties for assigned customers related to OEM and/or repair sales, quotations and orders. Duties include, pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, and addressing customer inquiries and concerns with the objective of maintaining positive customer relationships within the organization. Essential Duties and Responsibilities: Act as the primary interface between assigned customers and our client's Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and their business objectives. Purchase order review, order entry and maintenance, customer website maintenance and resolution of customer issues. Communicate with Sales and Operations personnel to ensure awareness of and alignment with our client's goals and customer needs. Must understand repair operations and associated workflow. Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation. Maintain files for quotes, orders, contracts and related customer documents. * Interact individually with the sales team to identify and clarify information and research needs. * Customer interfacing - specifically as back up with internal requests if Sales team is on the road. * Performs other related duties as assigned by responsible manager and/or business unit manager Education: * High School diploma required * College coursework in a related discipline preferred Experience: * 3-5 years as a Customer Service Representative in OEM, MRO * Aftermarket preferred * Prior contracts experience is preferred Qualifications: * Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, and interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization * Attention to detail, accuracy is imperative * Excellent oral and written communication skills * Excellent organizational and analytical skills * Ability to be an effective team member and display initiative * Looking for a hands-on individual with the ability to see the big picture * Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment * Must be able to manage a high volume of transactions and prioritize work to meet the growing demands of the business * Ability to work well under pressure, multitask and meet deadlines * The right candidate will be ambitious, flexible and have a desire to learn and grow professionally * Computer skills to include Word and Excel. PowerPoint and Hyperion Enterprise are a plus * Ability to handle confidential information in a discreet, professional manner * Work hours must be flexible, and overtime will be required to meet the demands of the position * Aerospace industry experience is a plus * The Accounting Department is located on the second floor; therefore, employees are required to go up and down the stairs Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Pay Details: $25.00 to $30.00 per hour Search managed by: Bert Baloga Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
