Customer Service Representative
6 days ago
Port Washington
Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY Employment Type: Contract Location: Temporary Remote - Port Washington, NY Pay rate: English Speaker - $17.50 French Speaker - $20 Responsibilities: • Answer incoming calls and process customer orders., • Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly., • Resolve customer complaints while maintaining composure and professionalism., • Document customer interactions accurately and track call types., • Follow up with customers regarding order status, shipping, and stock availability., • Maintain support service levels consistent with Luxottica’s standards., • Perform all other duties as assigned. Requirements: • High school diploma or equivalent., • Minimum 1 year of experience in customer service, hospitality, or call center environments., • Excellent telephone etiquette and communication skills (verbal and written)., • Strong PC skills including Microsoft Office (Word, Excel) and internet navigation., • Ability to prioritize tasks, manage time efficiently, and work well in a team environment., • Demonstrated listening and comprehension skills. Nice to have: • Higher education degree., • Experience using SAP., • Knowledge of optical products and industry terminology., • Bilingual in French. Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.