Customer Service Assistant
20 hours ago
Northeast Philadelphia, Philadelphia
Join our team as a Customer Service Assistant at PHILADELPHIA TRUCK PARTS. We are seeking a dedicated and friendly individual to provide exceptional service to our valued customers, ensuring a positive experience with every interaction related to truck parts. Key Responsibilities: • Assist customers with inquiries about truck parts, availability, and pricing through various channels, including in-person, phone, and email., • Accurately process customer orders, returns, and exchanges., • Provide detailed product information and recommendations to help customers find the right parts for their needs., • Maintain and update customer records and account information., • Collaborate with our sales and warehouse teams to ensure efficient order fulfillment and customer satisfaction., • Resolve customer complaints and issues professionally and effectively. Qualifications: • Prior experience in a customer service role, ideally within the automotive, parts, or retail industry., • Strong verbal and written communication skills., • Excellent problem-solving capabilities and a genuine commitment to customer satisfaction., • Ability to thrive in a fast-paced and dynamic work environment., • Basic computer proficiency, including experience with order entry systems., • A foundational understanding of truck parts or automotive components is a plus, but not required. We offer a supportive work environment where you can develop your skills and contribute to a growing business in the automotive sector.