Customer Service jobs in Downtown Brooklyn, New York, New YorkCreate job alertsFull-time

Bi-Lingual Customer Support Specialist (Mandarin/Cantonese Speaking) Full-Time | New York, NY | $17 - $20/hour About Ideal CDPAP At Ideal CDPAP, we're redefining what it means to deliver exceptional home care support in New York State. As a trusted PPL facilitator for the Consumer Directed Personal Assistance Program (CDPAP), we empower families to take control of their loved ones' care by enabling them to choose their own caregivers, including family members and close friends. What sets us apart? Our people. With a multilingual team fluent in over 14 languages, we connect with New York's diverse communities in the languages they speak and the cultures they live. Position Overview We're looking for a Customer Support Specialist to join our team! In this outbound-focused role, you'll work directly with the members we serve. You'll make calls to ensure compliance, resolve issues, and provide general support to consumers and their Personal Assistants (PAs). Your work will ensure families receive uninterrupted care. Responsibilities Conduct outbound calls to Consumers and Personal Assistants to ensure program compliance and continuity of care. Follow up on documentation requirements, scheduling needs, and onboarding tasks. Monitor and support EVV (Electronic Visit Verification) compliance through regular outreach. Audit Consumer and Personal Assistant profiles to ensure accuracy and completeness. Document all interactions and outcomes accurately in our systems. Provide support to consumers who need assistance registering a new Personal Assistant. Escalate issues to management as needed and collaborate with team members to resolve complex cases. Qualifications Strong verbal and written communication skills Bilingual or multilingual preferred Ability to make high-volume outbound calls with professionalism and empathy Excellent organizational skills with strong attention to detail Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Basic computer proficiency (email, spreadsheets, CRM/database systems) Reliable, self-motivated, and comfortable working independently Previous experience in customer service, call center, or healthcare coordination is a plus What We Offer Competitive pay: $17 - $20 per hour based on experience Employer-funded healthcare Commuter benefits program Paid time off Schedule & Location Job Type: Full-Time Schedule: Monday through Friday, 9:00 AM to 5:00 PM Location: In-office Brooklyn

Global Omniscape is seeking a highly organized and proactive Virtual Assistant to provide comprehensive administrative and customer support. In this role, you will be instrumental in managing various tasks to ensure the smooth operation of our daily activities and maintain excellent client relationships. Key Responsibilities: • Provide administrative support including scheduling appointments, managing calendars, and organizing digital files., • Handle email correspondence and communication, ensuring timely and professional responses., • Perform data entry and maintain accurate records., • Conduct research as needed to support various projects., • Assist with customer inquiries and provide general customer service support., • Prepare documents, presentations, and reports., • Collaborate remotely with team members to facilitate project completion. Qualifications: • Proven experience as a Virtual Assistant or in a similar administrative support role., • Excellent organizational and time management skills, with the ability to prioritize tasks effectively., • Strong written and verbal communication skills., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and common virtual communication tools., • Ability to work independently and proactively in a remote environment., • High attention to detail and problem-solving abilities., • A customer-centric approach with a commitment to providing outstanding service.

We are looking for a passionate and enthusiastic professional with a minimum of 1 year of Cashier, Server or Runner experience to learn and grow with our restaurant. We are seeking staff for 5 Greene Avenue, Brooklyn The ideal candidate for this role will greet and make all guests feel welcome at the restaurant. We are a family-owned restaurant and have a HUGE following of loyal customers. We also use delivery apps, as well as walk in and phone orders. The Ideal Candidate and Job Details: Social, reliable, calm under pressure. Sense of humor helpful. Our staff is amazing. We thrive on individuality and would love to welcome you to a casual, yet professional, non-corporate work environment. Respond to guest inquiries and requests in a timely fashion. Perform other restaurant duties as assigned. Qualification should include: Attention to Detail Customer Service Work Well Under Pressure Communication Positive Attitude Teamwork Integrity Professionalism • Friendly, • Responsible, • Neat & Tidy, • Detail-oriented, • Punctual Compensation Details Compensation: Hourly $15 -$17 (based on role and experience) plus tips Compensation Details Compensation: Hourly ($15.00 - $17.00) plus tips Required Skills Ability to Learn and Grow Social skills Reliability Calmness in Stressful Situations Sense of Humor Ability to Respond to Inquiries Flexibility in Performing Various Duties Customer Engagement Time Management Adaptability to Different Work Conditions Team Collaboration Positive Interaction With Guests Commitment to Maintaining Cleanliness