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Job Description Zone IT Solutions is seeking an experienced Data Analyst with a strong background in Python and SQL. In this role, you will be responsible for gathering, processing, and analyzing large datasets, ensuring data integrity while developing actionable insights for our clients. Your ability to translate complex data findings into clear business strategies will be key to driving impactful decision-making. Requirements • 3+ years of experience in data analysis or a related field, • Strong proficiency in Python and SQL for data manipulation and analysis, • Experience with data visualization tools such as Power BI or Tableau, • Ability to work with large datasets and perform data cleansing and validation, • Excellent problem-solving skills and attention to detail About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job DescriptionCompany Description Leap Consulting Group supports clinical diagnostics and clinical research organizations through a full range of services supporting the end-to-end digital and technology needs of the lab, from the digital front door to the pre-analytical lab bench process (LIMS, instrumentation, automation, etc.), and all of the complex processes for report writing, revenue cycle, and patient engagement before and after testing. Leap provides turnkey services starting with strategic planning through full implementation and everything in between for CLIA, CAP, NYS CLEP, and FDA-compliant laboratories. Leap’s lab practice is led and staffed by veteran laboratory leaders from high-volume, high-complexity laboratories across the United States. In addition to lab-centric capabilities, Leap offers full capabilities across digital, cloud, and the rest of the IT ecosystems. Job Description We’re looking for experienced laboratory professionals — former bench technologists, R&D scientists, or lab operations specialists — who are excited to apply their laboratory expertise to be client-facing and working directly on client lab projects building the latest and greatest in clinical laboratory workflows and laboratory software system implementations. This is a hands-on, problem-solving role — you’ll work alongside scientists, engineers, and clinicians to make lab systems work better, not sell software or convince people why they need to do better - everyone is working together to make it better. This role is not a generic IT business analyst position — it’s designed for individuals with deep understanding of how labs actually function, from sample accessioning to reporting. If you have great IT analyst skills we need those too, but we are currently not hiring for those. Please do not apply here if you are not deeply experienced in clinical laboratory and/or LIMS. This is a role reporting into our Healthcare Practice Lead focused on supporting several laboratory initiatives including digital-front-doors, preanalytical systems, LIMS, lab automation, bioinformatics, revenue cycle, and other related needs. The role requires Laboratory Operations and/or Laboratory IT awareness, a background in digital transformation or information systems, and ideally exposure to clinical laboratory revenue cycle. The person in this role would be a smart, inquisitive, experienced clinical laboratory or health system technology business analyst or functional technical analyst. From Buy vs. Build Analysis, to System Sourcing projects, to big picture planning, and down to the real roll-up-your-sleeves implementation requirements gathering, technical design, and partnering with your software engineering peers to deliver solutions. In this position, you will work closely with Leap client’s business, clinical, and technology leaders to understand their needs, design and develop innovative solutions, and tackle complex challenges. The people in this role will help clients articulate their requirements, prioritize their needs, develop detailed specifications, and at times will lead implementations in Agile methodologies often supporting a mixed team of both Leap provided and client employee engineering resources. The ideal candidate will be well spoken, extremely organized, and able to succinctly capture every detail. You should also be able to ask questions to clients to ensure there are no gaps in the analysis conducted and be an effective communicator when there have been changes in the requirements. As is the nature of digital transformation consulting, the right people for this role find themselves adaptable and flexible in an environment where change is the only constant. The ideal candidate finds clarity in ambiguity and shifts priorities quickly as new client considerations, challenges, and opportunities arise. You should excel in managing projects, driving product development, and analyzing business needs, all while thriving in a fast-paced and collaborative environment. This role is a hybrid position based in our Bergen County NJ offices. Hybrid expectations include 4 days a week in office, 1 day remote, exclusive of client-related-travel which would be as required. Key Responsibilities: * Portfolio and Program Management: * Partner with clients to define a product or program vision, strategy, and roadmap in alignment with business goals and stakeholder needs * Business Analysis: * Able to understand complex lab workflows and communicating future state changes to developers * Perform gap analysis to identify discrepancies between current processes and desired outcomes * Translate bench-side workflows into system requirements * Document process maps that mirror the flow of specimens through the lab * Collaborate with engineers to digitize and automate R&D and QC processes * Be able to handle changes in workflow and how to address them when those blockers occur * Facilitate meetings to gather requirements, develop solution plans, and drive alignment with business stakeholders * Participate in detailed design sessions with the technical teams to define the implementation approach based on requirements gathered * Project Management: * Handle project ambiguity, complexity, and interdependencies with an organized and structured approach * Assess and prioritize new information and requirements, integrating them seamlessly into project deliverables * Identify and manage project risks and issues * Maintain project documentation, ensuring all project deliverables are documented, updated, and communicated effectively * Facilitation & Communication: * Maintain situational awareness and resolve conflicts efficiently to keep projects on track * Ensure clear and effective communication across all levels of the organization * Adaptability & Creative Problem Solving: * Demonstrate a proactive approach to identifying and addressing challenges * Embrace and manage chaos with a continuous learning mindset, adapting to evolving requirements and challenges * Detail Orientation & Strategic Vision: * Dive into the details to ensure precision and accuracy while maintaining a strategic, high-level perspective * Communicate complex technical concepts in a way that is accessible to non-technical stakeholders, effectively bridging the gap between technical and business perspectives * Stay strategic without losing the detail - it is an art more than a science * Execution & Results: * Demonstrate dependability and reliability with a focus on clear thinking and meticulous attention to detail * Produce detailed stories to drive development and be reliable for QA testing If you are an energetic and multifaceted professional who can embrace uncertainty, think on their feet, and effectively manage shifting priorities to drive projects forward, with the ability to navigate both technical details and strategic business goals, we encourage you to apply and help us drive impactful solutions for our clients! Keywords: LIMS, LIS, ELN, middleware, automation, genomics, pathology, molecular diagnostics, assay development, quality control, sample tracking, data integrity, CLIA, CAP, HL7, FHIR, lab workflow optimization Qualifications Minimum Qualifications: * Education: BA/BS Required * Experience: Minimum of 3-5 years working at the bench and/or as a Business Analyst or Functional Technical Analyst, preferably in a clinical laboratory * Be comfortable communicating in-person, by phone, over video, as well as collaboration chat tools such as Slack and Teams * Be a self-starting independent team player who is both professional and kind to colleagues and customers * Be tech savvy and ideally consider yourself 'fairly technical' * Proven experience in project management, product management, and business analysis * Strong facilitation, communication, and conflict resolution skills * Ability to manage multiple projects simultaneously and prioritize tasks effectively * Ability to manage complexity and ambiguity in a structured and organized manner * Demonstrated ability to drive results and deliver innovative solutions * Proficiency in discussing technical details and translating them into business value * Experience in performing gap analysis and creating business process flows Preferred Qualifications: Knowledge, experience, or proficiency in most or all of the following: * Acting as a liaison between technical operations and solutions providers * Documenting, analyzing, and recommending solutions to complex problems * Information Technology and Software Development business cycles * Healthcare Digital Physician and/or Patient Portals * Revenue Cycle Management * Laboratory Operations * Bioinformatics Additional Information • Be comfortable communicating in-person, by phone, over video, as well as collaboration chat tools such as Slack, • Be a self-starting independent team player who is both professional and kind to colleagues and customers

Job DescriptionAs a Business Analyst on the Professional Services team, you will play a critical role in the successful delivery of Sitetracker's solutions. You will work closely with customers, project managers, solution architects, and product teams to ensure customer requirements are well-understood, accurately captured, and effectively implemented. This is a highly collaborative role focused on understanding customer needs, documenting business processes, recommending best practices, and translating requirements into scalable configurations within the Sitetracker platform.Key Responsibilities: • Engage directly with customers to gather, analyze, and document business and functional requirements., • Facilitate discovery sessions and requirements workshops with stakeholders at various levels., • Create detailed process documentation, including workflows, use cases, user stories, and data mappings., • Translate customer needs into clearly defined specifications for configuration or development within Sitetracker’s platform., • Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery., • Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise., • Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops., • Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value., • 3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment., • Experience working on enterprise software implementations or digital transformation projects., • Strong process mapping and documentation skills., • Proficient at conducting stakeholder interviews and facilitating workshops., • Excellent communication, facilitation, and stakeholder management skills., • Familiarity with project management methodologies (Agile, Scrum, or Waterfall)., • Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment., • Complete Sitetracker’s onboarding program and become familiar with our platform, tools, and methodology., • Shadow customer discovery and implementation sessions to gain exposure to customer-facing projects., • Build foundational knowledge of Sitetracker’s key verticals (e.g., telecom, utilities, energy) and common use cases., • Begin supporting senior Business Analysts and Project Managers with documentation and research tasks., • Independently lead requirements gathering sessions with customers under the guidance of a Project Manager., • Document and model customer business processes, identifying gaps and opportunities for improvement., • Begin to own specific work streams within a customer implementation, including documentation, testing, and stakeholder communication., • Deliver value to your first customer project with measurable impact (e.g., completed deliverables, feedback from stakeholders).Within 180 Days you Will:, • Fully own the Business Analyst role on at least one active customer implementation project., • Be recognized by both internal teams and clients as a reliable partner and process expert., • Recommend best practices for process optimization and solution configuration based on prior customer engagements., • Serve as a strategic advisor to multiple customers across implementations or post-go-live engagements., • Consistently deliver high-quality business analysis and documentation that enables scalable solution delivery., • Contribute to internal process improvements, knowledge base development, or team enablement initiatives., • Be on track for expanded responsibilities, such as leading complex implementations, cross-functional initiatives, or mentoring junior analysts.Sitetracker is the global standard for managing high-volume infrastructure projects. Our SaaS platform helps innovative companies in telecommunications, utilities, smart cities, and other infrastructure industries to plan, deploy, and maintain critical assets efficiently. We're passionate about helping our customers succeed, and we’re looking for talented individuals to join our mission. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and touchpoints, and driving retention efforts. Responsibilities: • Provides virtual account management to a designated book of business between 100-200 dealer accounts., • Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience., • Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch., • Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the CarNow platform., • Performs refresh training for new dealer personnel when applicable., • Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met., • Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM., • Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support., • Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions., • Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline., • Providers best practices and product recommendations to the dealer to maximize ROI and user engagement., • Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners., • Reviews and analyzes dealer review audits from the Support Analyst team upon completion., • Monitors CS Request ticket queue and address any tickets assigned to you within 24 business hours., • Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates., • Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages., • Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner., • Reviews KPI dashboards regularly to ensure all KPI expectations are met., • Diligently address special projects that pertain to your book of business upon request. Requirements: • 1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry., • High School Diploma or equivalent required., • Highly motivated, growth-oriented, with the ability to multi-task and juggle multiple different projects at once., • Must have an outgoing, positive attitude and a strong work ethic., • Confidence to suggest ideas and provide critical customer feedback to leadership., • Organized, self-motivated, and productive while unsupervised., • Technologically savvy and computer proficient; Microsoft Office and CRM experience required., • Establish and maintain customer confidence and provide exceptional customer service., • Strong verbal and written communication skills., • Remote Position; occasional travel required. Job Posted by ApplicantPro