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Front of House Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, and handling pre-shift trainings. Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant. Participate in interviewing, hiring, and coaching/counseling of hourly employees Ensure restaurant and venue are fully prepared and organized for daily execution of the operation Manage staffing and operations of all revenue centers, dining room and lounge, as applicable based on designated area of focus Prepare scheduling on a weekly basis Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle Resolve guest concerns and complaints with exemplary level of hospitality Perform all cash handling procedures: checking and collecting staff's cash drops, counting money in register. Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts. Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management. Demonstrate excellent interpersonal and communication skills with service teams and management. Other duties, initiatives, and tasks as per business need
As a Waiter / Bartender at Local 92, you will play a crucial role in delivering an unmatched dining and drinking experience. You'll bring energy, expertise, and a personable approach to serving our guests, ensuring their time with us is memorable. Your knowledge of our menu, ability to handle busy shifts, and passion for hospitality will make you an invaluable member of our team. Key Responsibilities: - Provide exceptional table service and bar experiences to guests. - Demonstrate extensive knowledge of our menu, with a focus on our sharing plates and cocktail offerings. - Engage with guests to create a vibrant and enjoyable atmosphere. - Manage high volumes of diners and bar patrons efficiently. - Participate in the ongoing development of our cocktail menu. - Ensure all guests have a unique, fun, and one-of-a-kind experience. Required Skills and Qualifications: - 2+ years of experience in a waiter/bartender role, preferably in a fast-paced restaurant or bar environment. - Proficient in mixology, with a track record of crafting innovative cocktails. - Excellent communication and interpersonal skills, with the ability to engage positively with guests. - Capable of managing large groups and private events with professionalism and ease. - A vibrant, social, energetic, and knowledgeable approach to service. Desired Traits: - A genuine enthusiasm for hospitality and creating memorable guest experiences. - A team player, willing to support colleagues and contribute to a positive working environment. - Flexibility to work various shifts, including weekends and holidays, as required.