Trabajos industrial technology en Texas (TX) State
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- Telassist LLC
Customer Service Agenthace 2 horas$11–$22 por horaJornada completaNorthwest Houston, Houston100% REMOTE Please note: We are currently not accepting new applicants from the following states: CA, NY, MA, OR, MD, CT, WI, MN, CO, WA, IL, VT, NJ. Are you looking for a work-from-home opportunity that offers flexibility while allowing you to manage your own schedule? Do you need a job that accommodates caring for ailing parents or disabled family members? If so, Telassist is the perfect fit for you! About Telassist: Telassist offers you the chance to provide customer service from home, giving you the freedom to balance work and personal life. Spend more time on what matters most to you by choosing a client opportunity that fits your home-based business. What We Offer: - Client Selection: Choose the client that best suits your remote home-based business. - Flexibility: Set your schedule from available intervals and generate revenue from the comfort of your home. - Support: Provide customer service and remote support to help others. Job Expectations: As an independent contractor with Telassist, you will provide services to world-class Fortune 500 companies needing customer service, inbound sales, and technical support. Services are delivered via voice, email, and chat across various industries, including retail, roadside assistance, and healthcare. Bilingual service opportunities are available in languages such as French and Spanish. How It Works: - Application: Complete the application process. - Onboarding: Watch the Orientation/Onboarding video for an overview and registration guide. - Skill Assessment: Complete a skill assessment to begin training and start earning. Pay: Pay ranges from $11 to $22 per hour, depending on the client you choose to service. Qualifications: - Must be 18 years or older. - Must own a computer device and headset compatible with Arise software (financing available) - Must have a quiet workspace and access to high-speed internet and a modem. Interested? Join Telassist today and start working from home with the flexibility and freedom you need!
¡Incorporación inmediata!Sin experienciaInscripción fácil - Traverse Dental
Customer Service Representative (CSR)hace 2 meses$30–$50 por horaJornada completaAustinFull job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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