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Title: Collections Specialist + Accounts Receivable FLSA Classification: Full-Time, Non-Exempt Location: Norwalk, CT DESCRIPTION Servpro of Fairfield County (Norwalk, CT) area is seeking an individual to fill the role of the Collections Specialist + Accounts Receivable Associate. In this role, the successful candidate will monitor and analyzing customer accounts to develop strategies to mitigate risk for past due bills owed to SERVPRO of Stamford for a multi-franchise residential and commercial mitigation business. As the Collection Specialist & Accounts Receivable Associate, you will be responsible for creating invoices, ensuring that all customer accounts are kept current by contacting customers to collect overdue payments and negotiating payment plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit and risk management. The Collections Specialist & Accounts Receivable Candidate will be highly organized, energetic, and will take the initiative to provide day to day collections support in a high volume and fast paced office environment while maintaining a smooth operational reporting workflow. Essential Duties & Responsibilities Accounts Receivable Responsibilities - Generate Servpro invoices in QuickBooks Online that match estimates. - Prepare bank deposits. - Track billed and revised invoice totals daily on an ongoing basis. - Make daily deposits and process credit card, ACH and debit card payments. - Post credit card charges to the correct general ledger accounts monthly. - Send daily updated reports of all payments received. - Research and resolve payment discrepancies. - Posting customer payments by recording checks, and credit card transactions - Updating outstanding receivables totaling unpaid invoices. - Maintaining records of invoices, debits, and credits. - Filing and other duties as assigned. Collections & Customer Support - Experience in developing and implementing collections strategies and prioritize collection tasks effectively. - Proven track record of meeting or exceeding collections targets. - Ability to manage and monitor customer accounts to identify overdue payments. - Perform collection calls to customers daily from 0-30, 31-60, 61-89, 90+ aging accounts. - Create and maintain collection tracker spreadsheets in Excel. - Regularly follow up with customers to obtain expected payment status on past due payments via phone, email, or by mail and prepare monthly reports. - Keeping organized, accurate and detailed documentation, dates of all correspondence with customers, payment arrangements and follow up dates. - Prepare clear emails and written correspondence to customers, staff, and management. - Enter collection details and customer communications into our Servpro Workcenter 2.0 software system and into Billment internal notes. - Experience working with legal to submit small claims to resolve collections disputes. - When required - handle all third-party collection processes - including Liens and documentation of such records. - Ensure that all collection policies and procedures are followed and keep a calendar of key dates for accounts between 61 & 90 days for liens. - Updating outstanding receivable totals and unpaid invoices. - Weekly reporting on collection efforts based on the monthly aging report to Owner and Controller. - Ability to work independently and make decisions autonomously. - Excellent communication and negotiation skills. Other - Other ad-hoc duties assigned and requested by management. REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS: - Proficiency with Online QuickBooks Software (5+ years). - Proficiency with relevant computer software: Microsoft Office Suite, SharePoint, and OneDrive (5+ years). - Intermediate experience with Excel Spreadsheets (5+ years). - 5 to 8+ years of high-volume collections experience. - 5 to 8+ years of accounts payable & receivable knowledge & experience. - 5 to 8+ years accounts receivable, bookkeeping, and general accounting experience - Knowledge of regulatory standards and compliance requirements - Excellent time management skills to prioritize and complete a wide variety of collection tasks throughout the day. - Attention to detail and problem-solving skills. - Excellent written and verbal communication skills - Strong organizational and planning skills. - Previous experience in insurance claims processing industry, restoration, cleaning, or construction industry. - Capable of working in a fast-paced, and team-oriented environment. EDUCATION - Associate degree or Higher in business, finance or administration, preferred COMPENSATION & BENEFITS We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us. Benefits: - 401(k) with company match - Health insurance - PTO/Sick, Vacation Paid Time Off - Holidays - Professional development assistance - Schedule: 8-hour day / 40 hours per week shift, required Monday to Friday, flexible to work overtime when required. Overtime Requirement: We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations. WORKING CONDITIONS Environment: This position will be in-office environment; not eligible for hybrid or remote. Ability to commute: Norwalk, CT 06851: - Reliably commute or planning to relocate before starting work (Required) Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required. Please Note: We are a pet friendly office, there are occasionally dogs in our office! ABOUT SERVPRO History SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business. Importance of Community Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible. Training We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.

Job Title: Print Operations Associate & Social Media Coordinator Company: Technical Reproductions, Inc. Location: Norwalk, CT Technical Reproductions Inc is Hiring! Join a Legacy of Quality and Be the Driving Force Behind Production and Social Media Success at a 50-Year-Strong Printing Company. About Us: Technical Reproductions, Inc. is a family-owned printing company, serving the community for over 50 years. We prioritize customer relationships, exceptional service, and premium quality. With long-standing partnerships across industries such as architecture, construction, education, and the arts, we are committed to delivering competitive pricing and a welcoming environment for both clients and employees. Position Overview: We are seeking a passionate and motivated individual to join our team as a Production Manager/CSR/Social Media Coordinator. This role includes full training in production processes and involves managing all printing tasks while building our online presence. The ideal candidate is eager to learn, detail-oriented, and proactive in customer service and social media marketing. Key Responsibilities: - Production & Customer Service: - Operate state-of-the-art printing equipment, including wide format printers, plotters, and high-speed digital printers. - Coordinate print jobs from start to finish, ensuring accuracy, efficiency, and high-quality results. - Communicate with customers and team members to meet project deadlines. - Ensure quality control throughout production and post-production processes. - Handle customer inquiries, identify needs, and provide appropriate solutions. - Assist with graphic design, pre-press setup, and signage finishing when required. Social Media & Marketing: - Plan, develop, and execute social media strategies to strengthen Tech Repro’s online presence. - Create posts and campaigns to market our services and expand our customer base. - Collaborate with the marketing team to test new ideas and promote business growth through social media and introductory outreach (calls, emails, etc.). - Generate sales leads and engage with customers via digital platforms. Team Collaboration: - Work closely with the team to manage workflow, production schedules, and customer expectations. - Contribute to continuous improvement initiatives for both production and customer service. Skills & Qualifications: - High school diploma or equivalent required. - Dependability, positive attitude, and willingness to learn new skills. - Excellent attention to detail and strong quality control focus. - Project management and multi-tasking abilities. - Social media experience with the ability to build and maintain marketing campaigns. - Graphic design (preferred) experience with Adobe Creative Cloud (InDesign, Illustrator, Photoshop). - Proficiency in Microsoft Office (Word, PowerPoint). - Strong communication skills (oral and written), both with customers and team members. - Experience in customer service and familiarity with the printing industry is a plus. Ideal Candidate: - Experience with large format printing equipment, plotters, and finishing techniques is preferred. - A creative thinker with a proactive approach to marketing and customer engagement. - Ability to meet deadlines, stay organized, and provide superior customer service. - Strong problem-solving skills and the ability to adapt to new technologies and business needs. Why Join Us: - Competitive salary with room for growth and advancement. - Opportunity to develop new skills in both production and marketing. - A supportive team in a company with a long-standing reputation for quality and service. Additional Information: · This is a full-time position, Monday to Friday, from 8 AM to 5 PM · Flexible hours can be discussed · Position includes paid-vacation and sick-time · Additional company perks are available