Restaurant Floor Manager
1 day ago
Port Washington
Job Description An Authentic Italian Dining Experience | Hospitality & Guest Experience About the Role We are looking for a passionate, hands-on Floor Manager who understands that exceptional hospitality is about more than serving great food — it's about making people feel welcome, cared for, and excited to return. Our restaurant is built around the traditions of authentic Italian dining: warmth, genuine connection, thoughtful service, exceptional food, and the feeling of being welcomed into someone's home. We are seeking a Floor Manager who embodies these values and leads by example, creating an atmosphere where every guest feels recognized, appreciated, and special. The ideal candidate is a natural host, an engaging leader, and a true hospitality professional who takes pride in every detail of the dining experience. From the first greeting at the door to the final farewell, you will be responsible for ensuring that every interaction reflects our commitment to genuine hospitality and exceptional service. Key Responsibilities Guest Experience & Hospitality • Create a warm, welcoming, and inviting atmosphere for every guest from the moment they enter the restaurant., • Lead the floor with genuine hospitality, ensuring guests feel acknowledged, comfortable, and well cared for throughout their visit., • Anticipate guest needs and deliver thoughtful, personalized service that goes beyond expectations., • Build relationships with returning guests and recognize opportunities to create memorable dining experiences., • Handle guest feedback and concerns with professionalism, empathy, and a genuine desire to make things right., • Ensure every guest leaves with a positive impression and a reason to return. Floor Leadership & Operations • Oversee all daily front-of-house operations, maintaining a smooth, organized, and seamless service., • Lead, motivate, and support the service team while setting the standard for professionalism, attentiveness, and hospitality., • Maintain a visible presence on the floor, actively engaging with guests and supporting the team throughout service., • Ensure proper pacing, table management, communication, and coordination between the front and back of house., • Conduct pre-shift meetings to communicate reservations, specials, menu changes, service expectations, and daily priorities., • Maintain the restaurant's atmosphere, presentation, cleanliness, and attention to detail at all times. Food, Wine & Menu Knowledge • Develop and maintain an in-depth understanding of our menu, ingredients, preparation methods, and authentic Italian culinary traditions., • Confidently guide guests through the menu, offering thoughtful recommendations based on their preferences., • Communicate daily specials, seasonal offerings, and wine pairings with enthusiasm and knowledge., • Ensure the service team is educated, confident, and passionate about the food and beverage they present., • Share the story behind the dishes and ingredients in a natural, engaging way that enhances the guest experience. Team Development & Culture • Lead by example, fostering a positive, supportive, and team-oriented environment., • Train, coach, and mentor staff to deliver consistent, thoughtful, and elevated service., • Hold the team accountable to high standards while maintaining an approachable and encouraging leadership style., • Promote strong communication, teamwork, and mutual respect between all departments., • Help cultivate a culture where hospitality comes naturally and every team member takes pride in their role. What We're Looking For • Previous experience as a Floor Manager, Restaurant Manager, Maître d', or senior front-of-house leader in a quality-driven restaurant., • A genuine passion for hospitality and making people feel welcome., • Exceptional interpersonal and communication skills., • Strong food and beverage knowledge, with an appreciation for authentic Italian cuisine and wine., • A natural ability to lead, inspire, and motivate a team., • Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment., • A keen eye for detail and a commitment to maintaining high service standards., • A calm, confident, and solutions-oriented approach under pressure., • A hands-on leader who enjoys being present on the floor and actively involved in service. The Ideal Candidate The right person understands that hospitality is an art. They know when to engage, when to anticipate, and when to simply make guests feel at home. They are passionate about food, enjoy sharing their knowledge, take pride in their appearance and professionalism, and genuinely love creating connections with people. They lead with warmth, confidence, and integrity. They understand that the smallest details often make the biggest difference and believe that every guest deserves to feel like they are the most important guest in the room. Most importantly, they believe that great hospitality isn't just what we do — it's who we are. Our Philosophy We believe in bringing people together around the table, celebrating authentic Italian food, and creating the kind of dining experience that feels personal, welcoming, and memorable. We are looking for someone who shares that philosophy and wants to be an integral part of creating something special every single service.