Member Services Coordinator
hace 20 días
Milford
Job Description We are looking for a dedicated Member Services/Customer service Coordinator to join our team in Bellingham, Massachusetts. In this role, you will provide exceptional customer service to our members while ensuring the accuracy and efficiency of member-related processes and communications. This position offers the opportunity to contribute to member satisfaction and organizational integrity through a variety of administrative and support functions. Responsibilities: • Facilitate the onboarding process for new members, ensuring a seamless transition into the group., • Maintain and update member website documents and coordinate communications with internal and external vendors., • Support the team by organizing and updating product databases to ensure proper categorization and status of items., • Accurately manage and maintain member information within the company's systems., • Assist members with resolving backorder cancellations and other service-related inquiries., • Perform data entry tasks to support promotional analysis and reporting processes., • Prepare materials and participate in member events, including shows and meetings., • Provide assistance to colleagues and contribute to additional assignments as required., • Handle general office duties to support daily operations. For immediate consideration, Please call me directly Eric Lebow 508-205-2127 • Minimum of 2 years of experience in a similar role, with a focus on customer service and administrative tasks., • Proficiency in data entry and invoice processing., • Strong skills in providing superior customer service and resolving member inquiries effectively., • Familiarity with document control and inventory tracking processes., • Experience in using tools such as Epicor P-21 and Zendesk., • Ability to manage supplies inventory and ensure accurate tracking., • Excellent organizational skills and attention to detail., • Strong communication skills for interacting with members and internal teams. For immediate consideration, Please call me directly Eric Lebow 508-205-2127