Senior Operations Leader
1 day ago
Newton
About Wonder Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible. About the Role As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager. Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation. Responsibilities Lead Day-to-Day Operations with Excellence • Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery), • Optimize labor deployment, throughput, and service execution to meet evolving business needs, • Ensure strict adherence to labor, food safety, team member safety, and compliance standards, • Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence, • Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time, • Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence, • Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders, • Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff), • Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof, • Address performance issues respectfully and quickly using coaching and performance tools, • Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin, • Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance, • Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities, • Own and drive company talent pipelines with a strong focus on succession building and readiness, • Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires, • Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations, • Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth, • Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth, • Serve as the on-site point of contact for brand partners, vendors, and contracted operators, • Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency, • Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience, • A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce, • Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services, • Proven leadership background and track record of progressive growth and advancement, • Demonstrated success in full P&L ownership, KPI management, and driving operational results, • A proactive problem solver who thrives in fast-paced, ambiguous environments, • Comfortable managing hybrid workforces across employees and contracted vendors/partners, • Known for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations, • Obsessed with customer service, quality, accountability, and results Requirements • Must be 21 years old and legally authorized to work in the US, • Must be able to lift up to 50 pounds and stand for extended periods, • Must have open availability, including nights and weekends Role Details • Salary Range: $95000 per year - $109500 per year, • Location: Newton, Massachusetts Benefits • Medical, Dental, and Vision Insurance, • 100% employer-paid Life Insurance, • 401(k) Retirement Plan, • Employer match for Health Savings Account (HSA), • Learning and Development opportunities to advance your career, • Employee Stock #WonderAC1 An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits: • The candidate’s ability to perform the tasks in the available job role., • The candidate's self-rated skill proficiency. A final note At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.
