Front Desk Manager
2 months ago
Prospect Heights, Brooklyn
Here are the key responsibilities of a front desk manager:
Staff Management:
Hire, train, and supervise front desk staff.
Schedule shifts and manage staff workloads.
Conduct performance evaluations and provide feedback.
Customer Service:
Ensure clients receive a warm welcome and efficient service.
Handle guest complaints, requests, and inquiries promptly and professionally.
Maintain a high standard of customer service and hospitality.
Operations Management:
Oversee daily front desk operations to ensure efficiency.
Ensure that the front desk area is clean, organized, and well-maintained.
Implement and enforce policies and procedures.
Reservation Management:
Manage bookings.
Billing and Payments:
Oversee the check-in and check-out process, including billing.
Ensure accurate recording of guest charges and payments.
Handle cash, credit card transactions, and financial reports.
Communication:
Maintain open and effective communication with staff and other departments.
Relay important information to staff and ensure they are informed about policies and procedures.
Handle incoming calls, emails, and messages.
Client Experience:
Monitor and enhance the overall client experience.
Address and resolve any issues that affect client satisfaction.
Implement initiatives to improve client services and experiences.
Problem-Solving:
Handle emergencies and difficult situations with composure.
Resolve conflicts between staff and clients.
Make quick decisions to ensure client satisfaction and operational efficiency.
Reporting and Analysis:
Prepare and analyze reports on front desk activities and performance.
Track key metrics such as occupancy rates, revenue, and client satisfaction.
Identify areas for improvement and implement changes.
Inventory and Supplies Management:
Manage front desk supplies and equipment.
Ensure an adequate stock of essential items such as keys, forms, and stationery.
Coordinate with vendors and suppliers as needed.
Compliance and Security:
Ensure compliance with company policies, local laws, and regulations.
Maintain security protocols to protect clients and staff.
Ensure confidentiality of guest information.
Training and Development:
Provide ongoing training and development opportunities for front desk staff.
Keep staff updated on new policies, procedures, and technologies.
Foster a positive and collaborative team environment.
