Patient Admin Specialist
28 days ago
Newark
Job DescriptionOur healthcare client is searching for a Patient Admin Specialist for a contract assignment with the potential to extend long-term. This is an onsite role in Newark. A Brief Overview: The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic. What you will do: • Primary Function: Entry, Front Desk, check-in/out., • Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc., • Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider., • Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs., • Provide doctor-patient support using reference documents and tools., • Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms., • Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks., • Meet/Exceed organizational and department service standards., • Answers non-clinical CRMs, escalating where appropriate., • Answers non-clinical patient messages, escalating where appropriate., • Managing and distributing faxes, mail, and filing of clinic-specific documentation. Education Qualifications: • High School Diploma/GED. Required Knowledge, Skills and Abilities: • Knowledge of medical terminology., • Knowledge of computer systems and software used in functional area., • Ability to speak and write effectively at a level appropriate for the job., • Ability to provide customer service, solve problems, and manage multiple priorities., • Knowledge of Windows-based office software, computers and operating systems., • Ability to adjust communications to fit the needs and level of understanding of the receiver., • Ability to exercise calmness in stressful situations. Licenses and Certifications:
