Ramsey
Job DescriptionDescription: About ReturnQueen: ReturnQueen is a tech-driven company simplifying the return process for online shoppers. Through our app, we manage returns end-to-end, combining technology with real-world logistics to deliver a seamless customer experience. As we grow, we’re looking for a reliable and detail-oriented Dispatcher to help coordinate daily operations. Job Summary: The Dispatcher plays a critical role in ensuring smooth and efficient daily operations by coordinating drivers, routes, and service requests. This role requires strong communication, organization, and problem-solving skills in a fast-paced environment. Key Responsibilities: • Coordinate and dispatch drivers based on daily routes and service needs, • Monitor driver schedules, routes, and progress throughout the day, • Communicate clearly with drivers, customers, and internal teams, • Respond to real-time issues and make quick adjustments as needed, • Track pickups, deliveries, and completion status using internal systems, • Ensure accurate documentation and timely updates in dispatch software, • Assist with scheduling, workload balancing, and operational planning, • Provide exceptional internal and external customer support, • Report issues, delays, or operational concerns to management Requirements: Qualifications: • Previous dispatch, logistics, or operations experience preferred, • Strong organizational and multitasking skills, • Excellent verbal and written communication skills, • Comfortable using technology and dispatch/tracking tools, • Ability to stay calm and focused in a fast-paced environment, • Reliable, punctual, and detail-oriented