CLINIC FRONT DESK FLOAT-Orthopedic Foot & Ankle
22 days ago
Columbus
Job DescriptionClinic Front Desk - Orthopedic Foot & Ankle FULL TIME: Monday - Friday 6:30-3:00 or 7:00-3:30 Department: Clinic Support Staff Location: Worthington, Dublin Responsible To: Clinic Front Desk Manager Position Summary: Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management. Position Responsibilities/Standards: • General, • Attend department, clinic or company meetings as required, • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns, • Consistently work in a positive and cooperative manner with fellow staff members., • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary., • Attend required annual in-service programs., • Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor., • Specific Duties, • Meet and greet patients promptly, in a professional and courteous manner., • Obtain patient information during office hours., • Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients., • Obtain copies of patients insurance cards, MCO identification cards, • Verify patient insurance coverage is current and correct at each visit, • Review patient label and chart contents for completeness and accuracy., • Accurately Scan insurance cards including front and back, • Input patient information and register patient as needed., • Schedule appointments (new, follow-up, reschedule) per physician protocol., • Obtain referrals-check Carriers on line., • Schedule appointments to other specialists as needed., • Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed, • Collect co-pays, co-insurance and self pay amounts at time of service., • Answer phones within 3 rings (" Orthopedics Foot & Ankle this is _____, how may I help you?”), • Handle all calls in a professional manner and direct to the proper individual., • Check voicemail every hour, • Run schedules, request charts, check in patients and print encounter forms., • Communication with physicians and clinical support staff., • All messages must be addressed after the end of the day., • All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate., • Make every effort to accommodate patient, according to physician protocol, when scheduling appointments., • Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff, • OFA Incoming Fax and BAKO distribution and scanning of documents into charts and Physician PAQs, • Submit, Manage and Oversee Medical Records Requests through third party system up to 2 days a week, • Run and resolve Eligibility and Benefits for OFA Worthington location schedule at 3, 2 and 1 day out from Patient’s appointment, • Miscellaneous Administrative duties as needed by Patient Services Manager, • Additional Duties, • Travel to other locations as necessary., • Confirm and/or reschedule appointments when needed., • Messages – physician, staff, Rx, off work/return to work/school notes as needed, • Filing as needed – within 24 hours, • Additional duties as assigned by the manager.Education/Experience Required:, • Must have a high school diploma or equivalent., • Must be friendly, courteous and have good communication skills when greeting patients., • Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects., • Must be able to climb, pull, push and kneel., • Maximum unassisted lift = 25 lbs., • Average lift less than 10 lbs.