Customer Service Assistant
2 days ago
Kissimmee
We are seeking a friendly, empathetic, and solution-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met in a timely and professional manner. Responsibilities: - Answer customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a fair and timely manner - Provide product information and solutions to customers - Process orders, returns, and exchanges - Collaborate with internal teams to resolve complex customer issues - Maintain accurate records of customer interactions - Stay up-to-date with product knowledge and industry developments - Meet customer service performance metrics and targets Requirements: - High school diploma or equivalent required - 1-2 years of customer service experience preferred - Excellent communication and problem-solving skills - Ability to work in a fast-paced environment with empathy and patience - Strong product knowledge and technical skills (training provided) - Availability to work varying shifts, including evenings and weekends What We Offer: - Competitive salary and benefits package - Ongoing training and development opportunities - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance - Flexible scheduling and remote work options (depending on performance)
