Sales Support Specialist
19 days ago
Livonia
Job Description About the Role As a Sales Support Specialist, you’ll be the first point of contact for many of our customers. You’ll provide quotes, manage orders, and deliver exceptional service, while supporting our outside sales team in winning and growing accounts. This role is perfect for someone with inside sales or customer service experience who enjoys solving problems, building relationships, and keeping customers coming back. Key Responsibilities Customer Service & Inside Sales • Respond to customer calls, emails, and in-person inquiries with professionalism and urgency., • Prepare accurate quotes, manage blanket orders, and ensure timely follow-up., • Build strong customer relationships by providing updates, resolving issues, and ensuring satisfaction., • Research market trends and compile potential leads to support sales growth., • Enter and process customer quotes and orders using JobBOSS2 ERP., • Acknowledge orders through customer portals and provide proactive status updates., • Verify order details, resolve discrepancies, and track shipments to completion., • Assist with updating the company website with product listings and promotions., • Support the creation of product guides, manuals, and customer-facing collateral. Professional & Technical Skills • 2+ years of experience in inside sales, customer service, or sales support (manufacturing or industrial background a plus)., • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams)., • Experience with ERP/CRM systems (JobBOSS2, HubSpot, Salesforce, or similar)., • Client-focused mindset with proven ability to deliver outstanding customer service., • Excellent written and verbal communication skills., • Experience preparing quotes, managing orders, and supporting sales teams., • Results-driven, self-motivated, and resourceful., • Detail-oriented with a strong sense of ownership and accountability., • Coachable and adaptable to changing priorities., • High school diploma or GED (associate’s degree in business administration, sales, or related field preferred)., • Previous administrative or sales support experience in a manufacturing or industrial setting is a plus., • Must be able to work on-site during standard business hours., • Be part of a growing company with a 70+ year history in manufacturing., • Play a key role in customer satisfaction and sales growth., • Work in a collaborative environment that values integrity, innovation, and relationships., • Potential for growth and advancement within the organization, • Paid Time Off:, • 7 Paid Holidays: New Years, Memorial, Independence, Labor, and Thanksgiving days, Christmas Eve and Day, • Up to 10 PTO days in your first year, • Michigan ESTA Sick Time Policy, • Employees in good standing are eligible for quarterly profit-sharing plan after completing their first full quarter., • Annual performance reviews, • Top Tier Benefits available on the 1st of the month after completing 60 days of work., • Health, Dental, EAP, Discount Vision, • Storch provides a $50,000 term Life Insurance policy for each full-time employee, • Storch provides Long-Term Disability Insurance for each full-time employee Complete an online application at Company DescriptionCompany Overview Storch Products Company, Inc. has been powering American manufacturing since 1952 with innovative magnetic solutions and material handling products. From conveyors and sweepers to precision-engineered magnets, we design and build products that help our customers succeed. We’re growing — and we’re looking for a motivated Sales Support Specialist to join our on-site team in Livonia, MI. Learn more about us here: Overview\r\nStorch Products Company, Inc. has been powering American manufacturing since 1952 with innovative magnetic solutions and material handling products. From conveyors and sweepers to precision-engineered magnets, we design and build products that help our customers succeed. We’re growing — and we’re looking for a motivated Sales Support Specialist to join our on-site team in Livonia, MI.\r\n\r\nLearn more about us here: