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Heart to Heart Home Care is seeking for an exceptional customer service professional who is enthusiastic and motivated to join our Quality Control Coordination/Personnel team! Job Description: The Quality Control department oversees complaints and claims received by our customers, as well investigate and review each communication the department receives, to be able to find resolution. The department is responsible for maintaining accurate records. Responsibility: Must be fluent in Spanish Excellent customer service Great communication, writing, and grammar skills Ability to identify and resolve arising issues Ability to investigate, track and document all received complaints to ensure timely follow up Exceptional attention to detail and customer service skills HHA Exchange experience a + but not required! What we offer: **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive Job Type: Full-time
Busy home care office is looking for an upbeat bilingual Spanish office support to provide exceptional customer service support to an entire team. Responsibilities: Provide excellent customer service by answering and routing phone calls. Answering a high volume of calls. Maintains a professional attitude and appearance. Perform a variety of clerical and data entry tasks and all other duties as assigned Requirements: Must be fluent in conversational Spanish. Superior customer service and strong communication skills (written & verbal). Knowledge of excel or word a PLUS. Great attitude. Excellent attendance and punctuality. No Home Care experience is required (a PLUS if you have prior home care or call center experience) Job Type: Full-time What we offer : **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits **Employee of the Month Recognition"
Heart to Heart is expanding their growing team! We are looking for upbeat experienced Call Center and Data Entry Representatives. If you are a detail-oriented individual with excellent organizational skills, we would love to hear from you. Duties: Assist with data entry and maintaining records. Provide administrative support to office staff. Answer phone calls and direct inquiries to the appropriate departments. Provide customer support and address inquiries or concerns as they arise. Assure documents for accuracy and completeness. Skills: Must be fluent in conversational Spanish. Strong organizational skills with attention to detail. Excellent verbal and written communication skills. Ability to multitask and prioritize tasks effectively. Job Schedule: (Monday through Friday/9:00am to 5:30pm) What we offer : **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive Job Type: Full-time
Busy home care office is looking for an upbeat bilingual Spanish office support to provide exceptional customer service support to an entire team. Responsibilities: Provide excellent customer service by answering and routing phone calls. Answering a high volume of calls. Maintains a professional attitude and appearance. Perform a variety of clerical and data entry tasks and all other duties as assigned Requirements: Must be fluent in conversational Spanish. Superior customer service and strong communication skills (written & verbal). Knowledge of excel or word a PLUS. Great attitude. Excellent attendance and punctuality. No Home Care experience is required (a PLUS if you have prior home care or call center experience) Job Type: Full-time What we offer : **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive
Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team! Responsibilities: Follow up with all required parties to ensure resolution and continuation of the patient services in an event of possible discharge. Create, optimize, and evolve retention strategies to sustain patients. Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction. Build sustainable relationships with patients through open & continuous communication. Uphold the highest level of integrity and customer service. Requirements: Must be fluent in conversational Spanish. Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties. Ability to develop new techniques to ensure customer preservation. Exceptional documentation skills. Job Type: Full-Time Salary: $18.00 - $23.00 per hour What we offer: **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive Job Type: Full-time