Home Care Bilingual Spanish Quality Control & Personnel Coordinator

Heart to Heart Home Care is seeking a Brooklyn and Queens Field Canvasser Representative who is an energetic, very outgoing individual who can interact with the community. This position requires excellent communication skills, outstanding customer service, and a person capable of market and table throughout the 5 boroughs. You must be able to interact with bystanders and capable of registering Medicaid recipients into our home care services. Duties Here are a few responsibilities of a Canvasser’s duties: Memorize and recite sales scripts and statements prepared by the employer Conduct door-to-door canvassing to introduce our services to potential and existing customers Obtain information, such as contact details and insurance information, from potential leads and clients Confidently introduce the company's services to clinics, pharmacies, hospitals and other referral sources Participate in events and presentations including fairs, rallies, and festivals Consistently maintain a daily, weekly and monthly quota of Medicaid recipients who are interested in home care services Skills - Experience in outbound calling, call center, office, sales, or client services preferred - Proficiency in cash handling and data entry - Ability to type efficiently and accurately - Multilingual abilities are a plus - Strong customer support skills with a focus on problem-solving - Job Type: Full-time

Heart to Heart Home Care is seeking for an exceptional customer service professional who is enthusiastic and motivated to join our Quality Control Coordination/Personnel team! Job Description: The Quality Control department oversees complaints and claims received by our customers, as well investigate and review each communication the department receives, to be able to find resolution. The department is responsible for maintaining accurate records. Responsibility: Must be fluent in Spanish Excellent customer service Great communication, writing, and grammar skills Ability to identify and resolve arising issues Ability to investigate, track and document all received complaints to ensure timely follow up Exceptional attention to detail and customer service skills HHA Exchange experience a + but not required! What we offer: **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive Job Type: Full-time

Heart to Heart Home Care is seeking an energized, professional individual with great customer skills and attitude to assist us in the hiring process of all trainees & certified aides. Job description: We are looking for a customer-oriented service representative to recruit caregivers/HHAs across our companies. If you have good phone skills, a great personality, you’re enthusiastic about the world of recruiting, and are tech-savvy, we’d like to meet you. No Home Care experience is required ( a + if you do have home care experience ) / Recruiting / Interviewing experience is required! If you like to talk with people and build skills while you do it, apply now! Responsibilities: Maintain personnel files in compliance with NYS DOH regulations. Process all new applicants for employment, interviews, checks authenticity of certificates and references. Conducts interviews for potential new hires and make recommendations accordingly. Administer new hire orientation while working closely with the Human Resources department during the hiring phase. Skills: Must be fluent in conversational Spanish. Homecare experience a plus! (Not Required) Excellent communication and presentation skills. Ability to multi-task, prioritize, manage time effectively, and exceptional organizational skills. Job Type: Full-time What we offer: **Supportive management team Growth opportunities **401K ** Sick day and PTO benefits Job Type: Full-time

Home Care agency is expanding their growing team to a brand NEW location in NJ! We are looking for upbeat experienced Call Center and Date Entry Representatives. If you are a detail-oriented individual with excellent organizational skills, we would love to hear from you. Duties: Perform general clerical tasks such as filing, and scanning documents Assist with data entry and maintaining records Provide administrative support to office staff Handle a higher volume of incoming and outgoing calls Answer phone calls and direct inquiries to the appropriate departments Provide customer support and address inquiries or concerns as they arise Assure documents for accuracy and completeness Skills: Must be fluent in conversational Spanish. Strong organizational skills with attention to detail Excellent verbal and written communication skills Ability to multitask and prioritize tasks effectively No Home Care experience is required (a PLUS if you have prior home care or call center experience) Job Type: Full-time What we offer : Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits

Become part of Heart to Heart Home Care’s extraordinary team of caring professionals. As a Coordinator, you will assist with all aspects of Heart to Heart Home Care’s operations and be part of a compassionate and professional team by helping families and their loved ones in their time of need. Successful candidates must be extremely detail-oriented, self-motivated, with excellent communication, administrative, clerical and problem solving skills. Responsibilities include: Must be fluent in conversational Spanish Match, assign and schedule caregivers based on skill level, availability and customer requirements Provide superior customer service and compassion for new clients and their families Receive and process incoming requests for new home care services Specific requirements include: Superior customer service and strong communication skills (written & verbal) Excellent administrative and clerical skills Proficiency with computers (Microsoft Word / Excel), and ability to learn and operate scheduling and training systems (HHA Exchange) Remain composed, professional with a positive attitude under pressure and excel in time management Availability for after-hours, weekend and holiday coverage schedule. Other: Troubleshooting and educate staff on how to use our call in & call out system Any other duties related to the position. The position presents a wonderful growth opportunity as we continue to expand operations within our territories. Join our team and discover professional, caring and excellent service at its best. Job Type: Full-time

Heart to Heart Home Care is seeking a weekend coordinator to join our quickly growing team! The coordinator schedule does require you to be in office Saturday and Sunday in our Bronx location. Description: As a weekend coordinator you will be responsible for answering and documenting any issues, inquiries and/or schedule changes that occur during the weekend for our Brooklyn branch. The coordinator is responsible for managing incoming Brooklyn branch employee call outs and finding replacements to care for our patients as needed. Qualified candidates must be extremely detail-oriented, with excellent communication, and problem solving skills. Responsibilities: Match, assign and schedule caregivers based on availability and skill level. Trouble shooting & educating staff on how to use our call in & out system. Excellent customer services skills (written and verbal). Ability and willingness to accept calls at any time. Requirements: Must be fluent in conversation Spanish. Must be available weekends to be in office. Knowledgeable in Word, Excel, and HHA Exchange a PLUS. Remain composed, professional, and maintain a positive attitude. Job Type: Part-Time Schedule type: (Saturday & Sunday/8:00am - 4:30pm)

Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team! Responsibilities: Follow up with all required parties to ensure resolution and continuation of the patient services in an event of possible discharge. Create, optimize, and evolve retention strategies to sustain patients. Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction. Build sustainable relationships with patients through open & continuous communication. Uphold the highest level of integrity and customer service. Requirements: Must be fluent in conversational Spanish. Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties. Ability to develop new techniques to ensure customer preservation. Exceptional documentation skills. Job Type: Full-Time Salary: $18.00 - $23.00 per hour What we offer: **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive Job Type: Full-time

Busy home care office is looking for an upbeat bilingual Spanish office support to provide exceptional customer service support to an entire team. Responsibilities: Provide excellent customer service by answering and routing phone calls. Answering a high volume of calls. Maintains a professional attitude and appearance. Perform a variety of clerical and data entry tasks and all other duties as assigned Requirements: Must be fluent in conversational Spanish. Superior customer service and strong communication skills (written & verbal). Knowledge of excel or word a PLUS. Great attitude. Excellent attendance and punctuality. No Home Care experience is required (a PLUS if you have prior home care or call center experience) Job Type: Full-time What we offer : **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive

Heart to Heart is expanding their growing team! We are looking for upbeat experienced Call Center and Data Entry Representatives. If you are a detail-oriented individual with excellent organizational skills, we would love to hear from you. Duties: Assist with data entry and maintaining records. Provide administrative support to office staff. Answer phone calls and direct inquiries to the appropriate departments. Provide customer support and address inquiries or concerns as they arise. Assure documents for accuracy and completeness. Skills: Must be fluent in conversational Spanish. Strong organizational skills with attention to detail. Excellent verbal and written communication skills. Ability to multitask and prioritize tasks effectively. Job Schedule: (Monday through Friday/9:00am to 5:30pm) What we offer : **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits Employee of the month incentive Job Type: Full-time

Position: Part-time Role: Health Care Assistant Experience: More than 3 years required Salary: To be discussed, based on experience We are seeking a dedicated Health Care Assistant with over 3 years of experience for a part-time position. Salary will be negotiated based on your experience.