Service desk analyst jobs in Astoria, New York (NY) State

Our client, a global law firm, is seeking an experienced Senior Service Desk Analyst to join their team in New York, NY!. Provide excellent customer service and timely resolution to end-user technology issues. Create and manage service tickets to track technology issues. Take ownership of tickets...

We are hiring an IT Service Desk Support Analyst to join a top beauty brand in NYC. Deliver friendly, courteous, patient, timely and outstanding service to all staff. Maintain detailed records of support tasks via a centralized helpdesk system (e. ...

Our client, a global law firm, is seeking an experienced Senior Service Desk Analyst to join their team in New York, NY!. Provide excellent customer service and timely resolution to end-user technology issues. Create and manage service tickets to track technology issues. Take ownership of tickets...

We are hiring an IT Service Desk Support Analyst to join a top beauty brand in NYC. Deliver friendly, courteous, patient, timely and outstanding service to all staff. Maintain detailed records of support tasks via a centralized helpdesk system (e. ...

We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. Provide technical support for end-user desktop. Superior communication and customer service skills. ...

MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Experience with remote desktop software. Strong customer service skills. ...

As a Service Desk Analyst, you will provide Level 1 support to clients. The Service Desk Analyst will troubleshoot, diagnose, and resolve Level 1 incidents received, and escalate issues as necessary. The Service Desk Analyst is primarily responsible for:. Associate degree or 2 years’ experience i...

Monitor and claim Service Desk tickets regarding service requests, and operational and maintenance issues in accordance with the UNFCU IT Service Level Agreement. Analyze, troubleshoot, and resolve, in person or by telephone/remote login, IT service, operational and maintenance issues relating to...

Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, H...

Document and track incidents and service requests using the IT service management system. Minimum of 4 years of experience in a similar role, in investment banking or financial services. Familiarity with ITIL framework and service management best practices. ...

We are looking for a Service Desk Analyst with exceptional customer service skills to provide technical support to users. A Service Desk Analyst provides end-user technical support, efficiently responding to IT support requests and resolving a broad spectrum of network, hardware, and software iss...

Service Desk, Help Desk, Helpdesk, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification. One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk suppor...

We are hiring an IT Service Desk Support Analyst to join a top beauty brand in NYC. Deliver friendly, courteous, patient, timely and outstanding service to all staff. Maintain detailed records of support tasks via a centralized helpdesk system (e. ...

The Service Desk Analyst role is vital to Lloyd’s operations. The Service Desk Analyst is passionate about building relationships and working within the Lloyd team to provide an exceptional experience for our client. Participate in the Lloyd Service Desk queue by answering calls within designated...

Service Desk Analyst - Intermediate. Fitch Group is currently seeking a Service Desk Analyst based out of our New York office. The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT ...

Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools. Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items. Contribute to the continuous pr...

Service Desk Analyst - Intermediate. Fitch Group is currently seeking a Service Desk Analyst based out of our New York office. The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT ...

Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools. Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items. Contribute to the continuous pr...

Use ConnectWise to document work performed so that we can analyze trends in issues reported. Queue Call Receiver * Participate in the Lloyd Service Desk queue by answering calls within designated ...

Provide support to the user community and help desk in resolving network and security issues ... Cisco Secure ACS, Cisco Identity Services Engine (ISE) * Antivirus and Malware Detection: Trelix ...

We are hiring an IT Service Desk Support Analyst to join a top beauty brand in NYC. This will be a 6-month contract role with potential to extend and will be based in office on a hybrid schedule

Job Actions: • Assess, triage, research, resolve incidents, service requests and information ... Duties: • Analyze, address and resolve incidents, service requests and information requests ...

Description/Job Summary The Service Desk Analyst is responsible for providing telephone and in-person support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment

We are seeking a Service Desk Analyst to join our team! You will resolve computer-related issues for your clients. (Sat: 8 p.m.-9 a.m.; Sun: 7 p.m.-8 a.m. & Mon: 8 p.m.-8 a.m.) Responsibilities