Customer Service Representative (CSR)
2 months ago
Okaloosa County
The Role We are looking for a detail-oriented, patient, and professional Customer Service Representative to act as the primary point of contact for residents moving into the Live Oak Fiber network. This isn't just about answering phones; it’s about managing the "resident journey" from the first interest email to the final line-burying in their yard. You will be the bridge between our remote operations and the residents of Georgia and Florida, ensuring their community upgrade is seamless. What You’ll Be Doing • Resident Onboarding: Helping residents navigate the "Green Zone" expansion map and selecting the fiber tier that best fits their lifestyle., • Process Coordination: Explaining the three phases of the rollout (Conduit, Installation, and Line Burial) so residents know exactly what to expect., • Enrollment Support: Assisting residents with the secure Autopay setup to ensure they qualify for "Waived Installation Fee" promotions., • Lead Follow-up: Managing a high volume of email and text inquiries with quick, helpful, and accurate responses., • Impactful Work: You are helping families get access to world-class internet. You aren't selling "fluff"; you are providing an essential utility., • Fully Remote: Work from the comfort of your home office. We trust our team to manage their productivity and focus on resident satisfaction., • Supportive Environment: You’ll join a fast-paced team of 6+ specialists who collaborate daily to hit community-wide goals., • The "People Person": You have a warm, professional tone over the phone and can write clear, empathetic emails., • The "Detail Detective": You are organized enough to manage 100+ resident statuses at once without losing track of a single installation date., • Tech-Comfortable: You can handle Google Workspace, CRM tools, and secure payment portals with ease., • Resilient & Reliable: You are a self-starter who shows up on time and ready to help residents, even when working autonomously.
