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  • Mr. Broadway
    Front of House Manager
    Front of House Manager
    14 days ago
    $80000–$95000 yearly
    Full-time
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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  • All Team Staffing
    Lead Line Cook / Sous Chef
    Lead Line Cook / Sous Chef
    1 month ago
    $19–$22 hourly
    Full-time
    Rockaway Park, Queens

    We are seeking an experienced Seafood Line Cook to join our kitchen team. The ideal candidate will have strong seafood preparation skills, thrive in a fast-paced environment, and maintain the highest standards of food safety, quality, and presentation. Responsibilities: Prepare and cook seafood menu items to a specified standard Perform food prep duties including chopping, mixing, seasoning, and portioning Set up and maintain cooking stations with necessary supplies Follow the head chef’s instructions and menu guidelines Ensure cleanliness, sanitation, and food safety compliance at all times Assist with managing inventory and maintaining proper food storage Work efficiently to meet order times and ensure customer satisfaction Collaborate with kitchen team members to deliver high-quality meals Qualifications: Proven experience as a line cook, preferably with a focus on seafood Knowledge of various cooking techniques (grilling, frying, steaming, sautéing) Ability to follow directions and adapt quickly in a busy kitchen Strong understanding of food safety and allergy awareness Physical stamina to stand for long periods and lift up to 50 lbs Attention to detail in portion control, ingredient measurement, and plating Team player with excellent communication skills Job Type: Full-time Pay: $19.00 - $22.00 per hour Expected hours: 40 per week Work Location: In person

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