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Job Title: Customer Service Representative Company: Monument Location: Hybrid / New York Job Type: Hourly About Us: Monument is a leading provider of virtual treatment for alcohol use disorder, committed to delivering high-quality medical care and therapy to patients from the comfort of their homes. We strive to innovate and improve the accessibility and affordability of care to the estimated 30 million Americans who struggle with their drinking. Job Summary: We are seeking a dedicated and tech-savvy Customer Service Representative to join our team. This role involves addressing customer and clinician concerns, providing exceptional support, and ensuring a seamless experience for all users of our telehealth platform. The ideal candidate will be proficient with technology and possess strong problem-solving skills to effectively resolve challenges. Key Responsibilities: Member Support: Respond to patient inquiries via phone and email Assist customers with account setup, troubleshooting, and navigating the Monument Address and resolve customer issues promptly and accurately, ensuring high customer satisfaction. Clinician Support: Provide technical assistance to clinicians using Monument Facilitate communication between clinicians and patients as needed. Assist with scheduling, documentation, and other administrative tasks. Technical Assistance: Support troubleshooting and resolving technical issues related to the Monument platform. Guide customers and clinicians through technical processes and procedures. Escalate complex technical issues to the appropriate department. Problem Solving: Identify common issues and trends, providing feedback to improve services. Collaborate with team members to develop solutions to recurring challenges. Maintain a thorough understanding of the telehealth platform and related technologies. Documentation and Reporting: Document all customer interactions and technical issues accurately in the CRM system. Generate reports on customer service metrics and trends. Provide insights and recommendations based on customer feedback. Qualifications: High school diploma or equivalent; associate or bachelor’s degree preferred. Proven experience in customer service or technical support roles. Strong understanding of telehealth services and related technologies a plus, but not required. Excellent communication skills, both written and verbal. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM systems and customer support software. Skills: Proficiency with Mac/PC, mobile devices, and technology platforms. Ability to explain technical concepts to non-technical users. Empathy and patience in handling customer and clinician concerns. Strong organizational skills and attention to detail. Ability to work independently and as part of a team. Benefits of Working at Monument: Opportunities for career growth and development. Flexible working hours and remote work environment. Supportive and collaborative team culture. How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role.

Join Longliveproductions for our upcoming virtual job fair! We’re excited to connect with talented individuals interested in roles such as customer service representatives, BTS assistants, photographers, independent contractors, and creative directors. This is your opportunity to explore career opportunities in the dynamic world of entertainment and production from the comfort of your own space. Pay rate: $16-$18 plus commissions Applican will receive a email with a link to schedule an official on call interview with our team!

We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: Are you a “people person”? Can you work remotely (from home or elsewhere) while being part of a team? Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: Have a good work ethic Be coach-able and goal orientated Have integrity & ethics and pass a background check Possess excellent communication skills Want a "career" position, not just a "job", which offers promotions to management (optional) Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers All accepted applicants will be contacted back via email within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.

We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: Are you a “people person”? Can you work remotely (from home or elsewhere) while being part of a team? Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: Have a good work ethic Be coach-able and goal orientated Have integrity & ethics and pass a background check Possess excellent communication skills Want a "career" position, not just a "job", which offers promotions to management (optional) Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers All accepted applicants will be contacted back via email within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.

We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: Are you a “people person”? Can you work remotely (from home or elsewhere) while being part of a team? Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: Have a good work ethic Be coach-able and goal orientated Have integrity & ethics and pass a background check Possess excellent communication skills Want a "career" position, not just a "job", which offers promotions to management (optional) Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers All accepted applicants will be contacted back via email within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.

We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: - Are you a “people person”? - Can you work remotely (from home or elsewhere) while being part of a team? - Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: - Have a good work ethic - Be coach-able and goal orientated - Have integrity & ethics and pass a background check - Possess excellent communication skills - Want a "career" position, not just a "job", which offers promotions to management (optional) - Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) - Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers All accepted applicants will be contacted back within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.