Hotel Lounge Server - Elysee New York
10 days ago
New York
Job Description ABOUT ELYSÉE NEW YORK Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies. ABOUT SALON SANSSOUCI At the heart of Elysée New York is Salon Sanssouci, the hotel's intimate, residential-style lounge, inspired by the elegance and relaxed hospitality of Sanssouci Palace in Potsdam, Germany. More than a hotel lounge, Salon Sanssouci is the social and cultural living room of the hotel, which has been a New York City icon for 100 years. Salon Sanssouci is a place where guests begin their morning, gather throughout the day, and settle into evening conversation. True to its French meaning “without worries,” Salon Sanssouci carries the details, so guests never have to. The experience is refined but never formal, handled with warmth and discretion. POSITION OVERVIEW Elysée New York is seeking an attentive, hospitality-driven Server to provide exceptional food and beverage service to guests across Salon Sanssouci and the hotel's food and beverage operations, creating a welcoming, efficient, and memorable dining experience. Reporting to the Food & Beverage Management and Director of Operations, this individual greets guests, guides them through menu offerings, recommends food and beverage pairings, and delivers service that reflects Elysée New York's considered, personalized standard of hospitality. The Server operates to Leading Quality Assurance and Forbes 5-Star standards, and depending on business needs, staffing levels, and outlet operations, may also support table maintenance, bussing, side work, room service, and banquet functions. This position requires a flexible schedule, including mornings, evenings, weekends, and holidays. ESSENTIAL JOB FUNCTIONS GUEST SERVICE • Welcome guests promptly in a warm, professional, and engaging manner, escorting them to their table when appropriate., • Present menus and explain daily specials, promotions, and featured items with genuine enthusiasm., • Answer guest questions regarding menu items, ingredients, allergens, preparation methods, and portion sizes with confidence and accuracy., • Make thoughtful recommendations for food and beverage selections, and offer appetizers, desserts, premium beverages, wine, and specialty cocktails throughout the meal., • Build rapport with guests while anticipating their needs, recognizing returning guests and honoring known preferences without being asked., • Maintain awareness of guest satisfaction throughout the dining experience, resolving concerns promptly or involving management when needed., • Serves as the storyteller of Salon Sanssouci and Elysée New York., • Thank each guest sincerely and invite them to return. FOOD AND BEVERAGE SERVICE • Accurately enter guest orders into the point-of-sale (POS) system and coordinate with kitchen and bar staff to ensure timely, well-paced service., • Serve food and beverages according to established service standards, verifying presentation, quality, and accuracy after every plate reaches the table., • Deliver multiple courses efficiently, refill beverages as needed, and monitor guest tables throughout the meal., • Act as barista and coffee server throughout the day., • Remove finished plates and utensils discreetly, and present guest checks accurately., • Process cash, credit card, room charges, gift cards, and other approved payment methods, and balance the cash drawer and reconcile sales as required. ALCOHOL SERVICE • Serve alcoholic beverages in accordance with all federal, state, and local laws, verifying legal drinking age through acceptable identification., • Monitor guest alcohol consumption, refuse service when legally appropriate, and notify management promptly of any intoxicated guest or potential safety concern., • Follow all responsible alcohol service procedures and maintain required Alcohol Awareness or Responsible Beverage Service certification as required by state law and company policy. DINING ROOM OPERATIONS • Prepare the dining room after service, setting tables to outlet standards, polishing silverware and glassware, and folding napkins., • Refill condiments and service stations, and stock ice, beverages, coffee supplies, and service items., • Maintain cleanliness of dining areas throughout the shift, and complete opening, running, and closing side work in accordance with sanitation standards. BUSSING AND TABLE MAINTENANCE (WHEN ASSIGNED) • Remove used dishes, glassware, and silverware, and reset tables promptly., • Clean and sanitize tables and chairs and sweep under tables as needed., • Transport dishes to the dishwashing area and restock service stations., • Assist hosts and teammates during busy periods to maintain efficient guest service. FOOD SAFETY AND TEAMWORK • Comply with all local health department regulations, always following proper handwashing and safe food handling practices., • Report unsafe conditions immediately, and maintain a clean, organized work area., • Work collaboratively with kitchen, bar, hosts, room service, and banquet staff, communicating guest requests accurately and participating in pre-shift meetings., • Maintain a positive, professional attitude and support teammates throughout each shift. REQUIRED QUALIFICATIONS AND SKILLS • Genuine passion for hospitality and food and beverage service, with the ability to build rapport quickly and naturally., • Strong product knowledge of food, wine, spirits, and beverage pairings, with the confidence to make thoughtful recommendations and upsell naturally., • Clear, professional communication skills and the ability to coordinate effectively with kitchen, bar, and service teams.
