waiter - Job Today (CS) - Ottawa

Job Description:\n\n Summary This job posting is for a positoin at the Canadian tire in the Leitrim plaza 4776 Bank st The Cashier team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register. Responsibilities and Tasks Customer Service · Smiles, make eye contact, greets and thanks customers (by name where possible). · Directs customer to the location of requested items. · Suggests value-added and related products to customers to ensure they get home with all they need. · Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”). · Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person. · Handles multiple customers in an effective and efficient manner. · Deals with challenging situations and conflict resolution in a professional manner. Operations · Operates cash register and all point of sales functions. · Processes customer purchases efficiently, following standardized procedures. · Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases. · Balances cash and is aware of amount of cash on hand. · Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.). · Takes returns to stock product in respective department. · Reports stolen and damaged goods to Management. · Alerts management to security problems. · Alerts the respective department on any customer inquiry or concern. · Shares opinions and ideas on how to improve store success. · Participates in meetings and all training as required; listens to feedback to improve their own abilities. · Complies with company, store and department policies. · Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately. · Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others. · Completes other tasks, as required. Requirements · Basic math and typing skills. · Ability to work efficiently with computerized systems. · Ability to work with minimum supervision. · Experience in a customer service role and/or with a Canadian Tire store is considered an asset. · Ability to operate a cash register. Required Skills and Abilities Successful candidates will demonstrate the following competencies: · Strong orientation towards customer service excellence. · Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers. · Strong belief in the Canadian Tire Values of honesty, integrity, and respect. · Effective written and oral communication skills (probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations. · Ability to complete detail-oriented retail tasks according to instructions and to demonstrate responsibility for outcomes. · Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals. · Ability to resolve retail and/or customer issues. · Ability to multitask, adapt and cope with challenging and changing situations. · Positive attitude, punctuality and solid work ethic. Potential Career Opportunities · Next levels: Customer Service Representative, Merchandiser, Cashier Supervisor, and Department Manager. · Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country. · Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services). Physical Demands and Working Conditions In compliance with the store’s Health and Safety Policies and Procedures: · Standing/walking for 8 hours. · Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”. · Lifting and turning repeatedly throughout the shift. · Lifting above the shoulder, from floor to shoulder and floor to waist. · Ability to go up and down a ladder and stairs while carrying merchandise. · Walking and carrying things at the same time and pushing/pulling, as required. Customer experience: Smiles, makes eye contact with and greets customers. Serves customers with attention and respect (e.g., does not chat with colleagues while serving customers). Answers questions and provides friendly service to customers. Processes customers’ purchases efficiently and correctly, with a friendly and courteous service approach. When appropriate, may suggest value-added and related products to customers to ensure they get home with what they need. Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you needed today?” “Thank you for shopping at Canadian Tire”). Always prioritizes serving customers over other retail tasks. Listens to feedback related to customer service and changes required behaviours. Is considerate of customer’s time. Provides excellent customer service to all customers, even when questions asked are related to another department, and knows when to refer to another colleague or ask for help. Follows guidelines, policies and procedures emphasizing the customers. Learns about new products and promotions on a regular basis. Shares ideas and suggestions with the Management Team on how to attract customers and helps execute those ideas. Honesty, integrity, respect: Respects the line of authority. Openly shares opinions with managers and suggests constructive feedback. Readily admits own mistakes, does not hide facts to avoid negative consequences and learns from them. Is open, fair and treats others equally. Speaks respectfully to team members, customers and managers by using a professional tone of voice and language. Shows respect for cultural and religious differences. Follows the systems and procedures that protect the confidentiality and privacy of customers. Recognizes and reports negative behaviours that hurt the store, customers and other important policies. Leading and managing: Guides other team members in areas of expertise. Works in collaboration with other team members and shares tips and personal learning to help colleagues. Communicates clearly with others. Works independently on tasks and helping customers, is resourceful and shows ability to find answers. Displays a positive attitude and good work ethic and executes tasks in a timely manner. Attends to both customers and tasks and always tries to do his/her best. Understands and executes Management Team goals and objectives. Growing the business: Ensures that retail basics are executed effectively and understands how they relate to sales and profitability (e.g., sales lost as a result of missing labels, incorrect pricing, holes not filled, deals not ready, products not faced properly, etc.). Understands how own actions, suggestions and sales efforts contribute to overall sales numbers and shares ideas with managers on how to improve productivity. Uses tools available to refer cost and retail issues back to the manager (e.g., coding in CT system, etc). Has a general understanding of budget allocation, cost, retail principles and retail competitors’ factors that influence sales and overall store success. Problem solving and decision making: Uses product knowledge to resolve customers' problems or questions about products. Knows when to make a decision independently and when to get approval from the Management Team. Comes up with different suggestions to resolve customers’ problems. Knows where and how to find relevant information to resolve customer issues. Understands and applies rules and guidelines to find an acceptable solution to customer issues, in the best interest of the store. Motivating and coaching: Shares best practices, tips and personal learning to help colleagues improve their performance and tell them when they do a good job. Offers to help others and helps new employees to learn about products, policies and procedures. Is open to feedback and gaining new experience, sees coaching as a learning tool and learns from more experienced team members. Completes training with personal interest and motivation. Adaptable: Works to find solutions to issues and conflicts and suggests changes that could make the store function better. Communicates politely and respectfully with others despite frustrating situations, remains calm when under pressure and stays focused on assigned responsibilities and tasks in a positive way. Adapts to different managers' management and communication style, as well as customers. Is open and optimistic when faced with changes, willingly tries new work methods or stops working on current task to suit changing circumstances. Understands own limits and its impact on others and knows when to ask for help. Moves ahead with work in a positive way despite setbacks. Work as a team: Is considerate toward everyone in the store and gets along well with others. Develops effective and supportive relationships within the store, at all levels (management, team members, etc.). Adapts interpersonal style to suit others. Plays an active role within the team by openly sharing opinions and ideas, pitching in to help others get their work done and participating in activities organized by the Management Team and/or Social Committee. Plans, organizes, delegates, follows up: Executes work in logical and organized way in order to avoid unproductive work. Organizes work areas. Follows direction shared by the Management Team to achieve goals. Takes action to understand in-store promotions and applies them. Takes action and delivers results: Takes ownership and accepts responsibility of assigned tasks. Accepts challenging tasks focuses on achieving results and gets things done as quickly as possible in a safe and efficient manner. Displays a desire to achieve results for the department and always looks for ways to work more efficiently. Understands department goals and executes an action plan to improve store success. Accountable: Follows directions from the Senior Management Team and complies with management decisions, even when in disagreement. Learns and follows the rules, policies and procedures that need to be respected in the store and understands the consequences of not complying with them. Accomplishes tasks according to Health and Safety rules and regulations. Shares health and safety concerns with Manager. Summary The Cashier team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register. Responsibilities and Tasks Customer Service · Smiles, make eye contact, greets and thanks customers (by name where possible). · Directs customer to the location of requested items. · Suggests value-added and related products to customers to ensure they get home with all they need. · Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”). · Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person. · Handles multiple customers in an effective and efficient manner. · Deals with challenging situations and conflict resolution in a professional manner. Operations · Operates cash register and all point of sales functions. · Processes customer purchases efficiently, following standardized procedures. · Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases. · Balances cash and is aware of amount of cash on hand. · Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.). · Takes returns to stock product in respective department. · Reports stolen and damaged goods to Management. · Alerts management to security problems. · Alerts the respective department on any customer inquiry or concern. · Shares opinions and ideas on how to improve store success. · Participates in meetings and all training as required; listens to feedback to improve their own abilities. · Complies with company, store and department policies. · Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately. · Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others. · Completes other tasks, as required. Requirements · Basic math and typing skills. · Ability to work efficiently with computerized systems. · Ability to work with minimum supervision. · Experience in a customer service role and/or with a Canadian Tire store is considered an asset. · Ability to operate a cash register. Required Skills and Abilities Successful candidates will demonstrate the following competencies: · Strong orientation towards customer service excellence. · Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers. · Strong belief in the Canadian Tire Values of honesty, integrity, and respect. · Effective written and oral communication skills (probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations. · Ability to complete detail-oriented retail tasks according to instructions and to demonstrate responsibility for outcomes. · Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals. · Ability to resolve retail and/or customer issues. · Ability to multitask, adapt and cope with challenging and changing situations. · Positive attitude, punctuality and solid work ethic. Potential Career Opportunities · Next levels: Customer Service Representative, Merchandiser, Cashier Supervisor, and Department Manager. · Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country. · Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s,

Job Description Financial Advisor Team Member Are you looking for a new career and are excited by the limitless opportunities financial services industry has to offer? What’s holding you back? Take control of your life, determine your own success and financial independence. Enjoy work-life balance and quality lifestyle you deserve and desire. Let's talk. It's an exciting time to join us! At Desjardins Financial Security Independent Network (DFSIN), due to our exceptional growth, we are looking for highly motivated individuals to join our successful team in our Financial Centre in Ottawa. Here is an opportunity for you to build a successful business practice alongside team members with the help of a multi-billion dollar organization. About the Role The anticipated salary range is between $40K - $80K plus bonus. With our highly competitive and unique, performance-based compensation structure you can achieve unlimited earnings you work so hard for. This is an excellent opportunity for an individual that is results oriented and wants to contribute to a high activity team and be rewarded for their efforts. A career as a financial advisor offers you flexible work hours, varied tasks, freedom to choose clients and areas of professional development in which you wish to specialize. Holding or working towards your CFP is advantageous. You will receive exceptional training and support to help build your development, mentoring, and ongoing recognition for your achievements. We are looking for individuals who are driven to be successful, possess self-management skills, and are willing to learn. The role of a financial advisor involves meeting with people to put a plan in place to help them achieve their financial security and realize their dreams. As a professional, your service to the public is financial security planning. As a business person, you have to market and promote yourself and your team in your community as any other professional service provider in order to meet potential clients. With Desjardins Financial Security Independent Network we provide you a business model that is balanced between independence and team support. About You You are a results - driven individual, have a great attitude, are sociable and dedicated to serving your clients in their best interest and you always consider the facts objectively and carefully before arriving at a conclusion. You are considerate, able to build and maintain client relationships and love helping people by providing advice and solutions to meet their goals and dreams to achieve financial security. Competencies • Track record in a direct sales, retail or customer service environment, • Willing to obtain licence(s) and pursue training/professional development as required, • Ability to network, utilize social media to source, generate and acquire new client leads, • Meet and exceed both individual and team sales targets, • Capable of working independently and in a team environment, • Professional appearance and demeanor, • Act as a brand ambassador representing Desjardins professionally and in accordance with company's value proposition. Our Offer As an organization we recognize how important effective and thorough training is to becoming a successful business professional. We offer comprehensive training that takes place in the financial centre and in the field. We also offer our multi-phase home office training program delivered to you by training specialists. Our key training goal is to ensure that you will have a high level of competency in providing financial advice to your clients. • Pre-contract and continuing training to become competent and self-sufficient in prospecting, marketing concepts, and sales approaches, • Reduced technology costs in your first year; no desk fees, back office, internet, telephone or administrative fees, • Career Development Support & Resources: coach/mentor,a team of specialists at your disposal, • Ongoing professional development, continuing education credits, initiatives and resources leading to professional designations that will help you realize your potential, • Advanced technology: access to tools, resources, and technical assistance if needed seven days a week; almost everything is done electronically, • A complete portfolio of investment/mutual fund and insurance companies (including all major banks); no propriatary product requirement. We have a highly motivated management and training team with over 80 years of combined experience in developing successful financial advisors from a variety of occupational backgrounds. Our core value proposition is to provide people in our community with sound comprehensive financial advice through our well trained and professional financial advisors. Today, Desjardins Group is the largest financial cooperative in Canada. Desjardins Financial Security Independent Network (DFSIN) is a national network of financial advisors specializing in life and health insurance and investments. Together with its counterpart SFL Partner of Desjardins Financial Security in Quebec and New Brunswick, the network has more than 1,800 financial advisors present in almost all parts of the country. It is the preferred distributor of products and services for Desjardins Insurance. More information on www.dfsin.ca. We thank all the Applicants, however, only those under consideration will be contacted. Desjardins Financial Security Independent Network is an Equal Opportunity Employer.

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