Checkin Hotel Group

1 active job

• 

  Guest Experience

  2 months ago

  Full-time

  Barcelona

  📢 Oferta de Empleo: Guest Experience – Bakour Oh Nice Costa del Sol ¿Te apasiona el trato con el cliente y las redes sociales? En Bakour Oh Nice Costa del Sol buscamos un/a Guest Experience dinámico/a y con actitud positiva para unirse a nuestro equipo y elevar la experiencia de nuestros huéspedes a otro nivel. 🧭 ¿Cuál será tu misión? Acompañar al huésped durante toda su estancia, anticiparte a sus necesidades, sorprenderle con pequeños detalles… y compartir lo mejor del hotel y del destino a través de nuestros canales sociales. ✨ Tus funciones principales serán: Recibir y despedir a los clientes con una atención cercana, proactiva y personalizada. Hacer seguimiento de la experiencia del huésped desde su llegada hasta el final de su estancia. Gestionar comentarios y valoraciones en plataformas online. Detectar oportunidades de mejora en el servicio y comunicar sugerencias al equipo. Coordinar acciones especiales de bienvenida, aniversarios, etc. Crear contenido visual y textual para redes sociales: stories, reels, posts… Captar momentos del día a día del hotel para reforzar nuestra imagen de marca. Apoyar al departamento de marketing en campañas puntuales. 🧑‍💼 Requisitos: Experiencia previa en atención al cliente en el sector hotelero (mínimo 1 año). Buen nivel de inglés. Se valorarán otros idiomas. Perfil creativo, resolutivo, empático y orientado al detalle. Conocimientos básicos de edición de fotos y vídeos para redes sociales. Pasión por las personas, las experiencias… ¡y por compartirlas! 🕐 Jornada: Completa, turnos rotativos (mañana/tarde)

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