Operations Director (FTC)
3 days ago
Barcelona
Stuart is a sustainable 🌱 last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe. Our Mission 🚀 We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience. Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, and eCommerce to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 100+ employees with 60+ nationalities working across France 🇫🇷, Poland 🇵🇱, Spain 🇪🇸 and the U.K. 🇬🇧 It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌 About the role 😁 Operations Director (Fixed term contract) Location: Barcelona | Reports to: CEO Direct reports: 6, with a total organisation of cca 20 people Contract duration: Immediate start until 28-February 2027 Our operations team is the heartbeat of Stuart. We don't just move goods; we build a dependable service that allows us to outpace the competition. As Operations Director, you will lead the strategic vision for our global delivery engine, bridging the gap between high-level business goals and ground-level execution. Reporting to the CEO, you will manage a multidisciplinary team across the UK, France, and Poland, ensuring our "1% better every day" mindset is embedded in every city we serve. What will I be doing? 🤔 • Executive Leadership: Serve as a core member of the Global Leadership Team, aligning operational tech requirements with the Product and Engineering roadmaps to facilitate automation., • Strategic Supply & Demand Management: Own the operational P&L across four key city segments, while implementing high-level strategies to ensure supply-demand equilibrium and budget adherence., • Automation: Drive the transition toward automated operational processes, reducing manual intervention in high-volume markets to improve scalability and margins., • BPO & Scalability: Define the engagement framework for our BPO partner to ensure our external partner delivers the same high-quality service as our in-house teams., • Localized Innovation & Agility: Empower local teams to act as "entrepreneurs," giving them the autonomy to run MVPs, manage local budgets, and test new initiatives., • Courier Advocacy: You’ll oversee the Product & Courier Ops lead to ensure we are the platform of choice—balancing earnings, safety, and a seamless user experience., • Sustainability & Multi-Fleet Strategy: Operationalize our 2035 Net Zero commitment by optimizing fleet mix (EVs, bikes, etc.) to reduce CO2 per delivery without compromising on-time performance. What do we need from you? 😎 • 10+ years of Scaling Experience: You have managed complex operations across multiple countries, ideally in a high-transaction environment (logistics, food-tech, or mobility)., • Efficiency Mindset: You are obsessed with unit economics and have a track record of driving down costs through process improvement and automation., • Strategic Segmentation: Experience managing tiered markets and knowing when to apply "standardized automation" versus "local touch.", • Leader of Leaders: Proven ability to manage a team of 6 senior leads, balancing high-level mentorship with rigorous performance management., • Grit & Data Fluency: You are comfortable in the weeds of a spreadsheet and the heat of a live operational crisis. You use data to find the "1% better" every single day., • Communication: Exceptional English skills and the ability to influence stakeholders from the Leadership to the BPO floor. The stuff you wanna know 😉 • Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉, • Hybrid working model and flexible hours ✨ Current benefits include: • Family-friendly work-life balance - work from home and flexible hours 🏡, • Ticket Restaurant by Edenred (€11 daily) 🥗, • Stuart is putting Mental Health Awareness first! Wellness Allowance (€40 monthly) to use in any gym or sport class 🧘, • Private healthcare provided 🧑 ⚕️, • Free monthly Bicing/ BiciMad card 🚲, • Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉 At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌 Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙 Please note: We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly.Thank you 🤗 Want to learn more about us? Visit ___
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