Technical Service Engineer
2 days ago
Barcelona
Responsibilities: • Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes, • Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues, • Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues, • Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction, • Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization, • Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records, • Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting Qualifications • Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field, • Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferre, • Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootin, • Hands-on experience in onsite installation, commissioning, or technical servic, • Familiarity with communication protocols such as Modbus, CAN, and TCP/IP is preferre, • Strong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal team, • Customer-oriented, proactive, and capable of working independently and driving problem resolution, • Fluent in both Spanish and English as working language, • Willingness to travel within Europe when require, • Driving licence: Class B