Senior Manager, Service Operations EMEA
hace 23 horas
Barcelona
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At Beckman Coulter, our mission is to relentlessly reimagine healthcare, one diagnosis at a time. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. As part of Danaher, we rely on the Danaher Business System (DBS) as our competitive advantage - a system of continuous improvement, and the culture that makes it work. We are looking for a highly skilled and strategic Senior Manager, Service Operations – EMEA to strengthen and optimize service performance across the region. This is a senior individual contributor role that requires exceptional influencing skills and the ability to drive cross-functional collaboration without direct authority. You will be responsible for shaping operational best practices, leading key regional projects, and ensuring the long-term sustainment of strategic initiatives. The ideal candidate is a self-starter who thrives in complex environments and can navigate a matrixed organization with confidence and clarity. The successful candidate must demonstrate strong communication, problem solving and process improvement capabilities in a commercial environment. The individual will need to influence and negotiate at all levels of the organization in Sales, Marketing, Service and other functions. This position is part of the European Customer Care Leadership Team reporting into the Customer Care Director EMEA and will be remote within Europe. Key Responsibilities Operational Strategy & Regional Coordination • Drive the regional service operations agenda in alignment with global strategies and local business needs., • Assess operational performance across EMEA markets and identify opportunities for optimization, efficiency, and consistency., • Lead through expertise, credibility, and strong communication—despite not having direct reports., • Build trusted relationships with regional leaders, country operations teams, and global partners to facilitate alignment and execution., • Lead multiple complex, multi-country initiatives to enhance service excellence and operational effectiveness., • Drive the end‑to‑end lifecycle of regional projects, managing stakeholder engagement, risk mitigation, timelines, and outcomes., • Ensure the sustainment of existing programs by defining processes, establishing accountability mechanisms, and enabling local adoption. Qualifications & Experience • BS or BA Degree in Business, Science or Engineering required; Master’s Degree preferred, • Mastery of a variety of DBS tools (either Lean or Growth related DBS Tools, depending on areas(s) they support), • 8+ years of experience in Service Operations, Program/Project Management, or Operational Excellence roles, ideally in a multinational and matrixed environment., • Strong track record of driving cross-functional projects with measurable business impact., • Fluency in English required; additional European languages are a plus. Preferred Attributes • Strategic mindset paired with strong execution discipline., • High accountability and self-sufficiency; operates with autonomy and clarity., • Ability to navigate ambiguity and bring structure to complex challenges. What We Offer • A high-impact regional role with visibility across EMEA and Global leadership., • Opportunity to shape long‑term operational strategies and influence regional outcomes., • A dynamic, international environment with room for professional growth and cross-functional exposure. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit ___.
Roman O.Activo hace 29 días
