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• Leica Biosystems

  

  Senior Manager, Regional Customer Care – EMEA

  hace 2 días

  Barcelona

  Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of ___ 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the ___ which makes everything possible. Step into a pivotal leadership role as a Senior Manager, Regional Customer Care – EMEA, where you’ll lead and inspire a high-performing team of Regional Customer Care Operations Leads, throughout the EMEA region. You are part of the Global Customer Care Centre of Excellence (CoE) located in Deer Park, Illinois, US, and serve as the vital regional link between the EMEA Customer Care and stakeholders across Sales, Operations, Logistics, IT and Finance—driving collaboration and championing best-in-class customer experiences. You will take ownership of optimizing every customer interaction, ensuring seamless solutions and swift resolutions to customer challenges. If you’re ready to make a meaningful impact and elevate standards across EMEA, we want you on our team. This position reports to the Senior Director, Global Customer Care, and is located onsite in one of LBS’ key locations across Europe or remote. In this role, you will have the opportunity to: * Proactively oversee and streamline the end-to-end process, partnering with internal functions to ensure seamless customer experience driving improvements, serving as a Customer Care partner to the EMEA Commercial team. Work with leadership to identify solutions that balance both global enterprise processes and local nuances. * Drive service level agreements (SLAs) and key performance indicators (KPIs) to maximize customer satisfaction throughout all regions, serving as the escalation contact for regional escalations to provide solutions that meet and exceed customer needs * Forge strong, collaborative partnerships with regional commercial teams to ensure alignment to the commercial strategy, engaging in the regional forecasting processes working together with supply chain, finance, and IT to resolve complex challenges and elevate the customer journey. * Enable digital adoption in customer care—adopt cutting-edge tools and technologies that boost efficiency and deliver a superior customer experience * Ensure the EMEA Customer Care team are resourced to serve the needs of the EMEA Market, aligned to the Global Customer Care CoE, accountable for hiring, onboarding, performance management and career development, mentor and coach team members; provide guidance in problem resolution, professional interactions to ensure excellent customer care across multiple channels. * Drive continuous improvement and operational excellence by implementing the proven Danaher Business System (DBS) tools and methodologies throughout all customer care functions. The essential requirements of the job include: * BA/BS Degree in Business Administration, Operations Management, or related field * Extensive experience directly managing customer care operations in EMEA and working closely with regional and global leadership. * Proven track record of driving processes and process improvements (Lean, Six Sigma, or similar) in a complex manufacturing or distribution environment, working in a dynamic environment and in a matrix structure. * Strong proficiency with enterprise resource planning (ERP) systems (SAP preferred) and customer relationship management (CRM) platforms * Full proficiency in English and at least one other major European Language (Spanish, German, Italian or French) Travel, Motor Vehicle Record & Physical/Environment Requirements: * Ability to travel approximately 30% of time, including overnight travel across the EMEA region and at times internationally It would be a plus if you also possess: * Experience in Life Sciences, Medical Devices, or Diagnostics industry with understanding of regulatory requirements * MBA or master’s degree in business administration, Operations Management, or related field * Previous exposure to Danaher Business System (DBS) tools and continuous improvement methodologies Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at ___. At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit ___.

• TD SYNNEX

  

  SAP Operations Manager

  hace 1 mes

  Barcelona

  Why Choose TD SYNNEX | Digital Organization: As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently. Role Overview The SAP Operations Manager leads day-to-day SAP operational support at TD SYNNEX. This role manages a team of internal staff plus external providers, focusing on operational stability, troubleshooting, and service delivery. It is a leadership role with strong people, vendor, and process management responsibilities. Key Responsibilities People & Vendor Leadership • Lead and support a team of SAP operations specialists and external contractors, • Manage capacity, performance, and daily priorities across multiple operational streams, • Act as escalation point for operational issues and service disruptions, • Manage service providers and ensure delivery against SLAs SAP Operations (Day-to-Day Support) • Oversee daily SAP operational support across DEV, QAS, and PRD environments, • Ensure system stability, availability, and smooth business operations, • Coordinate incident resolution and recurring issue prevention, • Monitor KPIs and service quality Batch Scheduling & Transport Control • Oversee batch job scheduling using Redwood (or similar tools), • Coordinate and control SAP transport releases across environments, • Ensure structured change execution in collaboration with development teams Data Archiving & Process Improvement • Coordinate SAP data archiving activities with external providers, • Ensure compliance with data retention and operational standards, • Drive operational improvements, automation, and simplification Stakeholder & Strategy Alignment • Work closely with IT Operations leadership and cross-functional teams, • Communicate operational risks, priorities, and improvements clearly, • Contribute to planning, cost control, and operational roadmap discussions Experience & Profile Required • Strong people management experience in IT operations, • Proven background in operational support, troubleshooting, and service delivery, • Vendor management and stakeholder communication skills, • Ability to operate autonomously and make pragmatic decisions, • Fluent English Nice to Have • Exposure to SAP environments (ECC / S4) in an operational context, • Experience with workload automation tools (Redwood, Control-M, etc.), • Familiarity with ITIL processes, • Experience coordinating transports or archiving activities What We Offer: • We provide competitive compensation with annual salary reviews., • We value continuous learning and provide a clear progression plan., • Hybrid work (2-3 days at the office per week), • We provide comprehensive benefits including, Life insurance, paid leave, retirement plans, and more., • Certified Workplace Excellence: Work in a certified Great Place to Work. #LI-LT1 Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle., • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses., • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program., • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities., • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program., • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

• Akkar

  

  Purchasing Manager

  hace 4 días

  Barcelona

  Two hires | Build and lead high-impact sourcing teams Ready to lead the supply chain behind the next generation of premium electric motorcycles? We’re partnering with a fast-growing, mission-driven manufacturer that’s redefining performance, sustainability, and design in the global motorcycle industry. As their product portfolio scales and production ramps, they are hiring two Purchasing Managers. One focused on Mechanical Components and one on Electromechanical Components, to build and lead high-performing sourcing teams. Why Join? • Lead and shape a growing purchasing function within a highly innovative manufacturing business., • Own supplier strategy and commercial performance across critical component categories., • Influence next-generation product platforms from concept through mass production., • Work closely with engineering, quality, and supply chain leaders in a truly cross-functional environment., • Join a mission-driven organization focused on sustainability and performance. The Role As Purchasing Manager, you’ll lead a team of Buyers and Senior Buyers responsible for sourcing, supplier development, cost optimization, and supply assurance. You’ll set strategy, coach your team, and remain hands-on with key suppliers and negotiations, ensuring the business delivers premium products at world-class cost, quality, and delivery standards. What You’ll Do • Build and lead a high-performing purchasing team, setting priorities, developing capability, and driving accountability., • Own category strategy and supplier roadmaps aligned to cost, quality, innovation, and sustainability goals., • Drive NPI sourcing activities from concept through mass production with engineering and manufacturing teams., • Lead RFIs, RFQs, and commercial negotiations, ensuring robust contracts and best-in-class pricing., • Strengthen strategic supplier partnerships while maintaining competitive tension., • Deliver continuous cost reduction, lead-time improvement, and inventory optimization., • Monitor market trends, technology evolution, and supply risks. What We’re Looking For • 7+ years of sourcing experience in Mechanical or Electromechanical components within manufacturing or automotive environments., • Previous experience leading or mentoring buyers / category teams., • Strong commercial negotiation and supplier management capability., • Analytical, data-driven decision maker with strong stakeholder communication skills., • Fluent English Please submit your CV in English. If you’re ready to lead, influence, and build world-class sourcing capability in a high-growth organisation, apply today!

• CLASQUIN

  

  DIRECTOR/A DE OPERACIONES

  hace 4 días

  Barcelona

  CLASQUIN es un operador de transporte internacional que coordina el transporte de mercancías tanto por mar, aire y tierra. Clasquin está en constante crecimiento, a través de nuestras distintas oficinas en Europa, Asia, América y África, buscando continuamente trazar nuevos caminos hacia el futuro, en armonía con nuestro compromiso medioambiental y nuestra sólida cultura corporativa, representada por nuestro lema: Customers, Profit & Fun! Unirse a Clasquin significa: • Formar parte de un entorno estimulante y humano, en el que podrás desarrollarte y mejorar tus competencias afrontando retos diarios., • Evolucionar de forma autónoma dentro de un equipo orientado a la excelencia., • Compartir nuestros valores: entusiasmo, profesionalidad e integridad. SOBRE EL PUESTO DE TRABAJO: Estamos buscando nuestro nuevo DIRECTOR/A DE OPERACIONES para el equipo de operaciones coordinado desde nuestra oficina de Barcelona. Buscamos un perfil que pueda liderar y gestionar el día a día de la operativa del negocio, colaborar activamente y de manera estratégica con la Dirección y prestar soporte en la toma de decisiones y en la coordinación de los equipos. FUNCIONES PRINCIPALES: • Contribuir al rendimiento económico y optimizar el crecimiento y los resultados del área de operaciones., • Garantizar buenas relaciones con los clientes para mantener y hacer crecer la cartera., • Liderar y dinamizar la optimización del margen por expediente, mediante una políticas y procedimientos (transporte aéreo, transporte marítimo, intermediación aduanera, transporte local, servicios logísticos, etc.)., • Asegurar que todos los costes estén registrados y que todos los expedientes se facturen a tiempo, para garantizar un cierre mensual correcto y puntual., • Ayudar a preparar presupuestos, resolver reclamaciones de clientes y actuar como enlace entre proveedores y clientes., • Gestionar los siniestros de seguros junto con el departamento legal., • Proporcionar apoyo en los procesos de despacho de aduanas., • Definir, aplicar y mejorar los SOP y los procesos operativos establecidos junto con el equipo comercial, las oficinas/agentes en el extranjero y el equipo de soporte., • Supervisar la introducción de datos en el sistema y garantizar la integridad de la información, así como el uso exclusivo y completo del software por parte de los agentes operativos., • Contribuir a la mejora y prestar apoyo activo al departamento comercial, proporcionándoles asesoramiento técnico y una selección adecuada de proveedores (aerolíneas, navieras, transportistas, proveedores de servicios de valor añadido, agentes en el extranjero)., • Mantener un buen conocimiento de la evolución del mercado., • Controlar que se cumplan todos los requisitos financieros internos, incluido el cierre mensual de los expedientes conforme a los estándares vigentes. Además de las funciones propias en el área de operaciones, deberá desarrollar funciones de management: • Dirigir, planificar, coordinar y supervisar las actividades dentro del departamento (asignación de clientes, seguimiento de envíos, compras, reuniones de equipo…)., • Garantizar una revisión detallada del rendimiento del equipo de operaciones., • Evaluar el desempeño de los empleados., • Liderar los procesos de búsqueda, selección e incorporación de las nuevas incorporaciones en el departamento, junto con el departamento de Recursos Humanos., • Asegurarse de que el equipo trabaje en un entorno satisfactorio, garantizando que se trabaje conforme las normas y procesos de la Empresa. REQUISITOS Y EXPERIENCIA: • 10 años de experiencia en operaciones dentro del sector del freight forwarding, con al menos 4 años en un puesto directivo., • Conocimiento global del transporte multimodal, los servicios logísticos y la cadena de suministro., • Alto nivel de inglés (escrito y hablado)., • Orientación a ventas y servicio al cliente., • Dominio de herramientas informáticas, especialmente MS Office., • Se valorará el conocimiento de Cargowise., • Grandes habilidades de comunicación y gestión de personas., • Capacidad de liderazgo y habilidades para resolver problemas., • Orientación a resultados y rentabilidad., • Mentalidad creativa. ¿Estás interesado/a en el puesto? ¿Quieres hacer un cambio? ¡Únete a Nuestro equipo y avanza con nosotros hacia nuevas oportunidades!

• Santander Assurance Solutions, S.A. (SASA)

  

  Especialista en seguros particulares (Barcelona)

  hace 5 días

  Barcelona

  Comercial especialista de seguros en Santander Assurance Solutions, S.A. (SASA) ¿POR QUÉ SASA? En Santander Soluciones Aseguradoras (SASA), estamos en pleno crecimiento y buscamos a los mejores especialistas en seguros apasionados y orientados a resultados para unirse a nuestro equipo. ¡Es tu momento de unirte a nuestra empresa comprometida con la innovación y el desarrollo! En SASA creemos firmemente en el desarrollo personal y profesional de nuestros colaboradores. Nos encanta asumir retos y sabemos que as personas son la clave para crear un futuro mejor y mas sostenible. Únete a una empresa donde tu crecimiento y bienestar estan en el centro de todo lo que hacemos. MISIÓN Nuestra misión es comercializar de manera dinámica el portafolio de seguros de nuestros clientes, impulsando planes de acción que superen los retos del futuro. ACTIVIDADES Y RESPONSABILIDADES • Comercialización directa de todo tipo de seguros, con un enfoque personalizado., • Participación en proyectos estratégicos y simulaciones que aporten soluciones a medida., • Acompañamiento en visitas comerciales, estableciendo relaciones de confianza con clientes corporativos., • Promoción de buenas practicas dentro del equipo comercial, • Preparación detallada de visitas, incluyendo análisis de datos, seguimiento de campañas y revisión de coberturas., • Formación continua a nuestros clientes en productos y técnicas para ofrecer soluciones de alta calidad. PERFIL QUE BUSCAMOS: • Titulación universitaria en áreas relacionadas., • Imprescindible: titulo de mediador en seguros grupo B, valorable grupo A., • Experiencia en el sector asegurador y/o banca, con foco en exposición comercial., • Experiencia en seguros para PYMES y empresas., • Habilidades sobresalientes de comunicación efectiva y capacidad para establecer relaciones comerciales solidas., • Orientación a resultados con capacidad probada para superar objetivos de ventas., • Enfoque analítico y visión estratégica para identificar oportunidades de negocio., • Usuario avanzado de Microsoft Office, valorable Salesforce y Workday. ADEMÁS, TENEMOS COSAS PARA TI: • Contrato indefinido, • 25 días laborables de vacaciones + 1 extra por tu cumpleaños, • 7euros de comida al día, • Seguro de vida y salud, • Horario flexible, • Recursos para que sigas formándote, • Jornada intensiva en época estival, • Kilometraje 0.37euros En SASA estamos comprometidos firmemente con la igualdad de oportunidades. Fomentamos un entorno de trabajo inclusivo en el que , tanto hombres como mujeres puedan desarrollarse plenamente. Además, nuestras vacantes estan abiertas a personas con discapacidad, ya que creemos en el poder de la diversidad para fortalecer nuestro equipo y generar un impacto positivo en nuestra compañía

• Institut Cerdà

  

  Director/a de projectes a l’àrea de Riscos, Crisis i Resiliència

  hace 4 días

  Barcelona

  Per què aquesta posició Vivim un context on els riscos socials, econòmics, tecnològics i ambientals evolucionen ràpid i s’interrelacionen. A l’Institut Cerdà (fundació privada, independent i sense ànim de lucre) ajudem empreses, administracions i institucions a anticipar riscos, preparar-se per a crisis i construir resiliència, amb projectes que impacten sectors com serveis municipals, indústria, logística, energia, medi ambient, gran consum i innovació. Busquem incorporar un/a Director/a de projectes per reforçar l’Àrea de Riscos, Crisis i Resiliència. La teva missió La teva missió serà liderar projectes que ajudin a organitzacions a anticipar i gestionar riscos, preparar-se per a crisis i enfortir la seva resiliència. Ho faràs participant en projectes que permetin obtenir resultats tangibles: diagnòstics sòlids, recomanacions aplicables i plans implementables i coordinaràs recursos per complir terminis, qualitat i valor per al client. Reptes i responsabilitats 1. Direcció i producció de projectes • Liderar projectes de diagnosi, disseny i implantació en gestió de riscos, gestió de crisis, continuïtat de negoci i resiliència., • Planificar i assegurar l’execució (abast, terminis, qualitat, costos) i el lliurament d’informes i recomanacions orientades a decisió., • Dissenyar/coordinar plans i protocols i impulsar exercicis i simulacres que en permetin la millora contínua (lliçons apreses)., • Coordinar i fer seguiment d’equips de consultoria (consultors/es i becaris/es), assegurant qualitat, coherència metodològica i desenvolupament del talent. 2. Component comercial i desenvolupament de negoci • Identificar tendències i necessitats del mercat i proposar noves línies de treball., • Redactar i estructurar propostes comercials (tècniques i econòmiques) i participar en reunions amb clients., • Generar continuïtat amb clients: detecció d’oportunitats. Què busquem en tu Imprescindible • Formació superior preferiblement en Enginyeria (informàtica, industrial, camins, telecomunicacions) o Prevenció i Seguretat Integral. Altres titulacions són benvingudes si aporten encaix clar amb consultoria i/o l’àmbit de riscos, crisis, resiliència., • Experiència mínima de 5 anys, preferiblement en consultoria o rols equivalents de gestió de projectes., • Capacitat de planificació i priorització per gestionar diversos projectes en paral·lel., • Orientació a client i a resultats, comunicació escrita impecable (informes i propostes)., • Idiomes: català i anglès (B1). Valorable • Certificacions o coneixement en continuïtat de negoci (ISO 22301), seguretat de la informació (ISO 27001, ENS) i marcs/regulació vinculats a resiliència (DORA, NIS2, CER…)., • Experiència en exercicis de crisi, gestió d’incidents, riscos operacionals, resiliència d’entitats crítiques, cadena de subministrament, etc. Què oferim Contracte indefinit. Rang salarial: 35.000 – 50.000 € bruts/any (segons experiència i encaix). Retribució flexible: assegurança mèdica, tiquet guarderia, transport i restaurant. Ubicació: Barcelona (format híbrid amb dies de presencialitat i teletreball) Participació en projectes diversos, amb impacte públic i privat. Entorn de treball proper i d’alt nivell professional. Disponibilitat per viatjar puntualment (àmbit espanyol). Com aplicar Envia’ns CV + carta de presentació a amb l’assumpte “Ref: Director/a de projectes - Riscos, crisis i resiliència ”.

• Patterson Travel

  

  Business Travel Consultant - Barcelona

  hace 3 días

  Barcelona

  Busquem un/a Business Travel Consultant per incorporar-se a la nostra agència de viatges en ple creixement, per unir-se a l'equip de viatges corporatius a Barcelona. La persona seleccionada serà responsable de gestionar reserves i assessorament a clients empresarials, garantint un servei eficient, personalitzat i d’alta qualitat. Funcions principals: • Gestió integral de viatges corporatius (vols, hotels, trens, lloguer de cotxes, etc.)., • Assessorament personalitzat als clients segons les seves polítiques de viatge., • Emissió, modificació i reemissió de bitllets a través d’Amadeus., • Resolució d’incidències i gestió de canvis d’última hora., • Seguiment de reserves i control de qualitat del servei., • Coordinació amb proveïdors i equips interns., • Compliment dels estàndards de qualitat i procediments interns. Requisits • Experiència prèvia com a Business Travel Consultant o agent de viatges corporatius., • Domini obligatori d’Amadeus., • Català i castellà fluids (oral i escrit). Es valorarà l’anglès., • Capacitat de treballar sota pressió i gestionar múltiples sol·licituds., • Orientació al client i habilitats comunicatives., • Persona organitzada, resolutiva i amb atenció al detall. Es valora: • Experiència en agències de viatges corporatius., • Coneixement de polítiques de viatge i gestió de comptes corporatius., • Experiència amb altres eines GDS. Oferim • Incorporació a una empresa sòlida i en creixement., • Bon ambient de treball i equip col·laboratiu., • Condicions competitives segons experiència., • Possibilitats de desenvolupament professional.

• Valora Recursos Humanos

  

  Account Project Coordinator (Spanish & English + fluent Portuguese is a plus). Packaging sector

  hace 1 día

  Barcelona

  Account Project Coordinator (Spanish & English + fluent Portuguese is a plus). Packaging sector Fuji Seal is a multinational company offering high quality and reliable flexible packaging solutions. We have customers in a wide range of industries, including food, beverages, dairy, personal and home care and pharmaceuticals. We are looking to recruit an Account Project Coordinator. • Job: Account Project Coordinator, • Location: Barcelona. The offices are in the center of Barcelona and well connected by public transport, • Reporting to: Sr. Account Project Coordinator, • Working day: Full time – Working from home maximum 1 days/week, • Schedule: 9.00/9.30 a.m. to 5.30/6.00 p.m. Monday to Thursday. Friday Flexible timetable, • Staff: You will not be in charge of a team., • Business Travel: Approximately 5-7 business journeys per year, of short duration, • Conditions: Very competitive salary, Permanent employment contract Job Requirements • Fluent in Spanish and English (candidates without this level of language skills should not apply). Fluent Portuguese is a plus., • University studies or equivalent level obtained by work experience., • Minimum of 2 year proven successful record of similar role within the area of project management, internal sales, operations. Preference will be given to candidates with professional experience in the packaging sector, or in multi-site organizations of similar size., • Experience in a multinational industrial environment a plus., • Excellent Office skills. Used to working with ERP and or CRM., • Adapt to working in Barcelona with one day of teleworking and a timetable from 9.00/9.30 to 17.30/18.00h., • Skills: Customer oriented mind. Strong organizational and multi-tasking skills. Excellent analytical and problem-solving abilities. Good communication and interpersonal skills capable of maintaining strong relationships with customers as well as internal organization. Ability to adapt to frequent changes. Excellent Team player but also ability to work on own initiative. Objective of the position: • The Account project coordinator is a member of the Business Operations Team responsible of process, maintain & improve upon customer projects/requests while coordinating with Sales / Supply Chain and production., • The Account project coordinator has to develop in-depth understanding of project scope and particulars i.e. timeframes, budget and outcome., • The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. Duties: • Maintain good customer relations with daily contacts by taking the ownership on repeat business., • Ensure that the repeat business is running smoothly on time and to budget., • Organize workflow within SCH to meet customer timeframes and make sure we follow standard process and customer get correct reply in-time., • Manage the existing accounts, monitoring its progress, coordinating meetings and overseeing members of the project team assuring that "expert’s talk to experts"., • Work very close to sales to understand the market needs, help sales on improving customer relationship and Keep sales informed on issues / complaints / on time escalations., • Support Sales in New business., • Coordinate customer complaints and ensure a prompt & satisfactory resolution, in coordination with other departments., • Executing quickly, reliable and complete the responsibilities: Operational forecasting, trial management, complaint process, customer satisfaction, chain coordination, etc., • Work focused on continues improvement (Order pattern, Print proposals, operational Forecast), • Helps to ensure consistency of process across the supply chain organization., • Participates in special projects as needed. Responsibility: • Responsible for coordinating an effective & efficient response to customers., • Responsible for management, recording & reporting of all information pertaining to customer satisfaction., • Responsible for executing all tasks in accordance with agreed procedures and KPIs., • Responsible escalating issues to reporting manager in timely manner to solve any issues. Valora Recursos Humanos realiza este proceso de selección y garantiza la confidencialidad de las candidaturas.