Clicktime Group SL

DESCRIPCIÓN DEL PUESTO Este año, hemos creado un nuevo departamento dedicado a mejorar la experiencia de nuestros huéspedes desde el primer contacto. Como Customer Relations Agent (Telefonista), serás la primera voz y la cara amigable que nuestros huéspedes encuentren al contactar con nosotros. Serás responsable de proporcionar un servicio excepcional a través de la atención telefónica, asegurando que cada llamada se maneje con profesionalismo, cortesía y eficiencia. Tu capacidad para comunicarte de manera clara y comprensible en varios idiomas será crucial, ya que trabajamos en un entorno internacional. Además de gestionar las llamadas entrantes y salientes, tendrás la oportunidad de ser un punto de contacto clave para nuestros huéspedes, brindando información sobre nuestras instalaciones, servicios y actividades locales. Tu actitud proactiva y tu disposición para ir más allá para satisfacer las necesidades de nuestros clientes marcarán la diferencia en su experiencia con nosotros. Si tienes pasión por el servicio al cliente, habilidades comunicativas excepcionales y un espíritu colaborativo, ¡nos encantaría conocerte y que formes parte de nuestro equipo! FUNCIONES Y RESPONSABILIDADES • Gestión de la centralita telefónica del hotel. • Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de • comunicación. • Gestión de las llamadas internas y externas. • Anexo entre los departamentos de Alojamiento y Restauración. • Proporcionar información a los huéspedes sobre las características de las habitaciones, los servicios de la propiedad. • Cumplimiento de los Estándares de LQA (Leading Hotels of the World) y Forbes • Maximizar las ventas del hotel • Gestión de pedidos (Upselling) • Responder comentarios de los clientes • Coordinación interdepartamental • Apoyo al Director de F&B y Hotel Manager • Gestión de prepagos • Horario rotativo de Lunes a domingo (5 días laborales+ 2 días festivos) COMPETENCIAS PERSONALES • Excelentes habilidades de Comunicación • Comunicación empática • Trato amable y servicial • Paciente en la atención telefónica • Proactividad y trabajo en equipo • Ética y responsabilidad • Asertividad, discreción y capacidad organizativa • Enfoque a la calidad del servicio EXPERIENCIA / FORMACIÓN REQUERIDA PARA EL PUESTO • Experiencia en otras centralistas de hoteles de 5*GL • Idiomas: Castellano e inglés (otros idiomas serán valorados) • Usuario de Office • Se valorará el conocimiento del programa de “Tesipro” (blanco) DOCUMENTACIÓN NECESARIA • DNI o NIE español • Número de Seguro Social • Número de cuenta bancaria española • Dirección postal en Barcelona At El Palace Barcelona, ​​a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.

Mentoring and Networking: The Importance of Relationships in Career Growth—This FREE Masterclass explores how relationships can play a crucial role in your hospitality career. While most people understand the importance of having a good mentor and a strong network, intentionally nurturing these relationships can significantly impact your growth and success. Contrary to common belief, building relationships isn't just about making professional contacts at industry events. So, what is it about? Find the answer in this session conducted by EHL Graduate School. In it, you will: - Understand how mentoring and networking contribute to career growth. - Explore the science behind building strong relationships. - Learn practical strategies to approach mentoring and networking more intentionally. Based on research and real-world experiences, this workshop is designed to help you develop a personal approach to mentoring and networking that will support your professional aspirations. Join this hour-long masterclass that will give you a first-hand taste of EHL’s teaching methods and allow you to learn about this fascinating topic. You’ll also get to ask the lecturers questions and learn more about EHL Graduate School. Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry. Founded in 2011 by hospitality experts, Olivier Bracard (CEO) and Carl Julien (COO), Hosco currently connects hundreds of thousands of hospitality professionals with thousands of world-class companies. Furthermore, it has partnered with top hospitality schools around the world offering an ever-growing pool of the world’s best talent.

The successful candidate would be teaching Physics to KS4 and preferably KS5 as well.As several members of the department are able to teach more than one science, the other classes assigned would depend on the candidate's experience and skills. In KS3 & KS4 we follow the British Science curriculum, while assessing students within the Spanish framework. Many students also take the iGCSE Biology exams. At KS5 students can choose to take the IB DP or the Spanish National Baccalaureate. At IB DP level we offer Biology, Chemistry, ESS, Physics and SEHS, all taught in English. The Spanish National Baccalaureate is taught mostly in Catalan and we offer Biology, Biomedicine, Earth Sciences, Chemistry and Physics. The department enjoys the use of three fully equipped laboratories and two knowledgeable and collaborative lab technicians. Essential: A Bachelor’s degree in a relevant Science A PGCE or equivalent teaching qualification A high or near native level of English A minimum of 2 years experience teaching Science from KS3 to KS5 Ability to sequence and plan schemes of work for new curriculums, while adapting to the needs of the students, including ALN and EAL needs. Committed to open dialogue with colleagues, pupils, and parents A willingness to reflect upon best practices Desirable: Experience with the IBDP programme. International teaching experience A willingness to learn Spanish. Experience or willingness to teach other subjects e.g. KS3 computing Contract and Benefits: Full-time permanent contract, with a four-month trial period Social Security paid, ensuring state medical cover Moving expenses of 1,000 euros gross, paid at the end of September (overseas candidates) Travel expenses up to a maximum of 250 euros - receipts required (overseas candidates) Assistance given (if required), with finding accommodation, registering with a doctor, official paperwork, opening a bank account 190 working days per academic year Christmas holidays: 18-20 days Easter holidays: 10 days Summer holidays: 30th June - until the end of August Local, national and additional holidays voted for by the staff: 12 days total Lunches provided free of charge Salary • Competitive Salary • Start date 02nd September 2024 • Class tutors are paid an extra 1.750€ per annum (gross salary) if this role is undertaken after the first year of employment at Oak House School Other relevant information Oak House School is committed to the safeguarding and wellbeing of the students in our care and equal opportunities. All candidates and colleagues must share this commitment and will be subject to our safer recruitment, safeguarding and equal opportunities policies Applicants must provide a copy of all penalty certificates from all the countries where they have lived and worked during the last 10 years and provide the names and emails of at least 2 referees to cover at least the last 10 years of employment.

Do you pay attention to detail, have a big interest in social media and want to work with improving and making sure social media is safe for its users? Are you interested in working abroad and gaining professional experience? We are now looking for a Danish Content reviewer to work with moderating one of the biggest social media platforms of this generation. Your responsibilities and impact as a content reviewer will be: - Reviewing and scanning content on the app. - Checking if it is appropriate and coincides with the platform guidelines. - Evaluating reported content. - Safeguarding the user experience. Skills, qualifications and interests you need to succeed in this role: - C1/native Danish speaker + proficiency in English (C1) - Well-developed critical thinking skills - Affinity for social media - A reliable and proactive approach to entrusted tasks - Any previous experience in customer service or content moderation would be desirable, although not required - Committed to providing high-quality, accurate information - Availability to work on the weekends and night shifts. - What´s in it for you? - 25 days of holidays per year. - Competitive salary. - Health insurance discount. - A full-time position - 39h/week. - Fixed night shifts from 00h to 8h00. - 2 weekends off per month. What should you expect from living in Barcelona? - The unique experience of an international and diverse culture - A beautiful beach city surrounded by both coastal towns and mountains - Delightful gastronomic experiences of Spanish, Catalan, and World cuisines - Quite a dynamic and active urban life where it is difficult to get bored - Sunny days, Mediterranean weather, and a relaxed lifestyle - An attractive start-up and innovation hub with exciting opportunities Your future company: This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Barcelona! Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities. Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow

- Ops: stock and vendor management, on-site events. - HR: recruitment, scaling the team, staff retention and on site conflict management. 5-6 dependant workers - On-site sales strategy

Do you have experience in customer service? Would you like to grow professionally in a Top Employer leading company in Europe? Then this offer is for you! Securitas Direct is the European security market leader serving more than 4 million people. We foster a dynamic working environment, in an inclusive environment where we guarantee equal opportunities. We are currently looking for customer service teleoperators with English + Spanish to join our team for our Alarm Reception Centre in our offices in Cornellà de Llobregat (Barcelona). Your duties: Tend to alarm alerts from our English and Spanish-speaking customers and distinguish between a real emergency and a false alarm. This allows us to carry out the protocols and procedures established for their correct management while giving a satisfactory response in the most efficient way to our customers! Are you interested? read on! We offer: -a stable position with an indefinite contract -35-hour week (Monday-Sunday) -afternoon shift (15:00 to 22:00h) -6 working days and 3 consecutive days off -second language bonus and nocturnal shift bonus/incentive. What are we looking for? People with a native or advanced level of English + Spanish, with experience of at least 6 months as a customer service teleoperator, with extensive communication skills, , high problem-solving capacity, good stress management and clear customer orientation. Desire and motivation are essential! Do you think this offer defines you? Do you want to be one of our great team? Sign up, we are waiting for you!

We are building a new team for our soon to be open American Restaurant-Bar with live sports and music, in the center of the city. Available positions at the moment comprehend Sala and Bar positions, with some rotations included between them, we need customer oriented people, with a lot of energy and willing to learn our way of work. Experience is not required but appreciated. This position requires: - English level native or Advanced - Customer experience Skills - Language skills - Adaptability to late shifts - Basic knowledge of table service and Bar - NIE You can expect from us: - Young and Fun environment (always ensuring customer experience is special) - Rotation between Early and Late shifts - International customers mainly - American food, cocktails and Brunch - Live music and events Here, we valuate more the willing to learn, work and grow professionally, than the previous experiences. Working time can be flexible on the needs of our staff, although we will need to prioritize the coverage of our shifts, if the situation allows it, we can be flexible with studies and projects, offers vary from 40 hours a week to part times. Salary based on the latest regional convenio. If this offer suits you, we hope we can hear from you, cheers!

Company Description We’re looking for a Rooftop Manager to join our team in Tope at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails. We are searching for a real gem to manage our greatest rooftop bar in Barcelona: TOPE. Think 360-degree terrace with views over the city, tacos, margarita’s, DJ’s, events, groups and big parties. We need someone who can confidently manage a team, who is not afraid of some action, who has good contact with guests and who truly understands the brand. More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting directly to the Director of F&B, you will shake things up with us as part of the Tope team at The Hoxton, Poblenou. Everyday wide views over the city are included. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and eligibility to participate in our discretionary bonus scheme. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Manage the total operations and commercial success of ‘your’ TOPE rooftop bar. Run a fun, slick and fast-paced roof top bar operation, with full responsibility for the venue. Coordinate and manage the inside and outside areas to comfortably run 300+ covers per day. Positively lead and develop your team of 15+, always encouraging the The Hoxton family vibe. Own the venue if it were you own; you’re in full control of daily revenues and costs. Be responsible for the planning of your team, in line with business demand. Be creative, share ideas, develop and implement our roof top bar strategy. Innovate our rooftop concept and be ahead of the rest with our evolving mindset. Work closely together with our Brand Manager on many cool activations. Drive service standards through your team – to achieve the best for our guests. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. At least 3 years’ experience in a busy restaurant and/or bar operations role, with a keen eye for detail and good understanding of managing a team. Must be fluent in Spanish and English, additional languages will be highly valuable. A track record of leading large teams in restaurants and bars; you’re a natural at inspiring trust and bringing others along on a journey. Not afraid of a fast-paced environment, juggling many things at once, but always keeping an eye for detail. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.