Service Engineer
4 days ago
Madrid
About Zoomlion Spain: Zoomlion Spain is the Spanish subsidiary of the Zoomlion Group, a major international manufacturer of construction, lifting, and industrial equipment. In Spain, we support a network of dealers and professional customers, with a clear focus on ensuring machine performance, reliability, and uptime, in close collaboration with the Group’s technical and R&D teams. Role purpose: As a Service Engineer, you provide high-level technical support for Zoomlion equipment across Spain. You help resolve complex issues, strengthen dealer capabilities, and contribute to continuous product improvement. Key responsibilities • Provide on-site technical support to dealers and key customers for complex, major, or recurring failures., • Deliver remote troubleshooting support (diagnosis, procedures, documentation, solutions)., • Implement product improvements and perform technical modifications on machines (including pre-delivery when required)., • Guide dealers in carrying out modifications and applying best repair practices., • Support root-cause analysis and repair-solution optimization with R&D / technical specialists., • Deliver product training to dealers and key customers (operation and routine maintenance), and support training sessions when needed., • Support spare parts activities: recommended parts lists, safety stock levels, monthly demand forecasts, and dealer inventory set-up., • Participate in regular dealer communication and field visits; collect customer feedback and market insights to improve satisfaction., • When necessary, support maintenance of demo machines at the main warehouse. Profile: • Technical diploma (mechanics / maintenance / automotive or similar)., • 5+ years in construction machinery maintenance, strong expertise in excavators., • Strong mechanical, hydraulic, and electrical troubleshooting skills; able to work independently., • Good command of Office tools (Excel, Word)., • Valid driver’s license; willing to travel frequently across Spain., • Languages: Spanish (mandatory), English (daily professional communication).