Strategic Account Manager
5 days ago
Palma
ppHBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. /p h3Job Summary /h3 pThis role is responsible for managing and growing a portfolio of client accounts through a data-driven and strategic approach. The position combines analytical thinking with strong commercial execution—translating data insights into actionable account plans, identifying growth opportunities, and driving consistent follow-through. /p pActing as a trusted partner to clients, the role focuses on building long-term relationships, strengthening account performance, and unlocking cross-selling opportunities. It requires a consultancy mindset, balancing strategic planning with tactical execution, and the ability to operate effectively under pressure and tight deadlines. /p h3Key Responsibilities /h3 h3Account Management Partnership Development /h3 ul liManage and develop a portfolio of client accounts, acting as the main point of contact /li liBuild strong, long-term partnerships based on trust and value delivery /li liLead regular client interactions (in-person and virtual), ensuring high engagement and satisfaction /li /ul h3Data Analysis Strategic Planning /h3 ul liAnalyse account performance, KPIs, and client data to identify trends and opportunities /li liTranslate insights into clear, actionable account plans /li liContinuously review results and refine strategies based on performance /li /ul h3Commercial Growth Cross-Selling /h3 ul liIdentify and execute cross-selling and upselling opportunities within existing accounts /li liApply strong negotiation skills to maximise revenue and profitability /li liProactively challenge client thinking to unlock additional value /li /ul h3Execution, Follow-Up Delivery /h3 ul liDrive structured follow-up on all actions, ensuring accountability and results /li liMaintain momentum on plans through consistent tracking and communication /li liManage multiple priorities effectively in a fast-paced, deadline-driven environment /li /ul h3Collaboration Problem Solving /h3 ul liWork cross-functionally to resolve client needs and deliver solutions /li liEnsure seamless execution of initiatives across internal teams /li liAddress challenges proactively with a solution-oriented approach /li /ul h3Skills Experience /h3 ul liProven experience in baccount management /b with a focus on revenue growth and client retention /li liStrong banalytical skills /b, with the ability to interpret data and translate insights into action /li liDemonstrated bnegotiation skills /b and commercial acumen /li liExperience identifying and delivering bcross-selling opportunities /b /li libStrategic and consultancy mindset /b, combined with a hands-on, tactical execution approach /li liExcellent relationship-building skills, with the ability to bdevelop strong client partnerships /b /li liHighly organised, with strong bfollow-up discipline and attention to detail /b /li liComfortable working under bpressure and tight deadlines /b /li liCurious, proactive, and continuously seeking ways to improve performance and outcomes /li liStrong communication and stakeholder management skills /li liExperience using CRM systems (e.g., Salesforce) /li /ul pAt HBX Group, we believe that diversity drives innovation and makes travel a force for good. /p pWe're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. /p /p #J-18808-Ljbffr
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