Atención al Cliente - TSE Rentals SL - Palma

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación. JOB DESCRIPTION: The role of the Account Optimization Manager reports to the Area Manager and is responsible, alongside the Account Manager, for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of our value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via consultative approach with partners is a crucial aspect of Account Optimization Manager’s role in their portfolio management. This role is mainly responsible for maximising and optimising our partner´s revenue, profitability and occupancy through strategic inventory management (tactical offers and campaigns, availability management, maintain the differentiation and competitive position in the marketplace, identify key opportunities via comprehensive analysis on market demand, competition and client/market trends and behaviours, always aligned with the company goals and objectives to meet or exceed commercial targets. Position requirements: · Market Analysis and Competitive Intelligence: Assess the competitive landscape, identify trends, and understand partner needs to inform strategic decision-making. · Relationship Management and Partnership Building: Build strong relationships with partners, represent HBX values, and tailor solutions to meet their specific needs. · Commercial Acumen and Negotiation Skills: Master the negotiation process, structure optimal commercial agreements, and optimize the use of Hotelbeds' tools and technology to drive business growth. · Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals. · Data Analysis and Insights: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement. · Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals. Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges. Experience • Few years experience in commercial roles with direct contact with customers, • Previous experience in negotiation with customers, • Excellent in English spoken and written, • Account planning, • Account Optimization, • Data into insights Qualifications • Excellent communication skills, in the local Language and English, • Excellent interpersonal skills and strong cultural versatility and empathy, • Passionate about customer satisfaction, with a personal commitment to organizational excellence, • High values and high standards of personal integrity At HBX Group, we believe that diversity drivesinnovation and makestravel a force for good. We're committed to creatinganinclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world. xcskxlj, • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto. Job Summary This role is responsible for managing and growing a portfolio of client accounts through a data-driven and strategic approach. The position combines analytical thinking with strong commercial execution—translating data insights into actionable account plans, identifying growth opportunities, and driving consistent follow-through. Acting as a trusted partner to clients, the role focuses on building long-term relationships, strengthening account performance, and unlocking cross-selling opportunities. It requires a consultancy mindset, balancing strategic planning with tactical execution, and the ability to operate effectively under pressure and tight deadlines. Key Responsibilities Account Management & Partnership Development • Manage and develop a portfolio of client accounts, acting as the main point of contact, • Build strong, long-term partnerships based on trust and value delivery, • Lead regular client interactions (in-person and virtual), ensuring high engagement and satisfaction Data Analysis & Strategic Planning • Analyse account performance, KPIs, and client data to identify trends and opportunities, • Translate insights into clear, actionable account plans, • Continuously review results and refine strategies based on performance Commercial Growth & Cross-Selling • Identify and execute cross-selling and upselling opportunities within existing accounts, • Apply strong negotiation skills to maximise revenue and profitability, • Proactively challenge client thinking to unlock additional value Execution, Follow-Up & Delivery • Drive structured follow-up on all actions, ensuring accountability and results, • Maintain momentum on plans through consistent tracking and communication, • Manage multiple priorities effectively in a fast-paced, deadline-driven environment Collaboration & Problem Solving • Work cross-functionally to resolve client needs and deliver solutions, • Ensure seamless execution of initiatives across internal teams, • Address challenges proactively with a solution-oriented approach Skills & Experience • Proven experience in account management with a focus on revenue growth and client retention, • Strong analytical skills, with the ability to interpret data and translate insights into action, • Demonstrated negotiation skills and commercial acumen, • Experience identifying and delivering cross-selling opportunities, • Strategic and consultancy mindset, combined with a hands-on, tactical execution approach, • Excellent relationship-building skills, with the ability to develop strong client partnerships, • Highly organised, with strong follow-up discipline and attention to detail, • Comfortable working under pressure and tight deadlines, • Curious, proactive, and continuously seeking ways to improve performance and outcomes, • Strong communication and stakeholder management skills, • Experience using CRM systems (e.g., Salesforce) At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. xcskxlj Join us and be part of a team where diversity and equal opportunities really do make a difference.

INFINNI is building the infrastructure that powers the creator economy.We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.The creator economy is on track to exceed $480B by 2027, yet the softw

Physically fit and capable of working in demanding conditions. Paid transportation to and from the deployment site. Full crew insurance for the duration of deployment.

INFINNI is building the infrastructure that powers the creator economy.We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.The creator economy is on track to exceed $480B by 2027, yet the softw

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You’ll Do • Advise and arrange travel for corporate business customers (both individuals and groups), • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services, • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations, • Use Global Distribution Systems (GDSs) such as Amadeus. Training may be provided, • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements, • Use positive telephone service techniques and act on special customer requests, • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For • Passion for excellence in client service, including proactive anticipation of needs, • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo), • Professional communication in German & English (written and verbal), • Attention to detail, • Act with integrity, and look after personal traveler information, • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation), • Resolving customer issues quickly and independently / with supplier, • Teamwork and openness to feedback