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Amaris Consulting

Cloud Operations Service Manager

6 days ago

Tarragona

Take your career to the next level with Amaris Consulting as a Cloud Operations Service Manager. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. WHAT WOULD YOU NEED? ✍️ • 5+ years of experience in cloud service delivery or IT service management • Proven track record managing enterprise-scale cloud services and SLAs • Deep knowledge of cloud service models (IaaS, PaaS, SaaS), governance and BAU service delivery • Hands-on experience with incident, problem and change management processes • Proficiency in service performance monitoring and reporting (e.g., Azure Monitor, CloudWatch, Grafana, Power BI) • Familiarity with cost optimization and FinOps principles • Strong understanding of cloud security, compliance and risk management frameworks (ISO 27001, ISO 20000, COBIT, ITIL) • Excellent communication, organizational and stakeholder-management skills • Bachelor’s or Master’s degree in IT, Computer Science, Business Administration or equivalent experience • Fluent in English; any additional language is a plus • Optional certifications: ITIL v4, PMP, FinOps Certified Practitioner or equivalent • Experience in multi-cloud & hybrid environments and exposure to agile/DevOps practices is a plus WHAT WILL YOU DO? • Lead and coordinate day-to-day cloud operations, acting as the central point of contact for internal teams and external vendors • Ensure cloud services meet agreed SLAs, compliance standards and performance targets • Oversee incident, problem and change management lifecycles, driving timely resolution and root-cause analysis • Monitor service performance and availability, generate reports and recommend improvements • Implement cost-control and FinOps practices to optimize cloud spend • Collaborate with infrastructure, cybersecurity and platform teams to maintain high availability and resilience • Manage relationships with third-party service providers and SAP support partners • Drive continuous improvement of processes, tools and automation in ServiceNow, Jira Service Management and related platforms WHY US? Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here’s what we offer: • Grow rapidly with a tailored career path and salary evaluation—70% of our senior leaders started at entry level. • Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Language Sessions, webinars and workshops. • Take charge of your training with an annual personal budget and company-paid certifications. • Enjoy flexible policies, remote work options and fantastic social benefits like transit and restaurant tickets, kindergarten support and private health insurance. • Benefit from our WeCare program, supporting employees in critical situations. • Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.