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• Eurofirms

  

  📞 Teleoperador/a soporte técnico teletrabajo 📞 Fin de semana

  hace 5 días

  €9.72 por hora

  Jornada parcial

  Fuencarral-El Pardo, Madrid

  ¿Qué te ofrecemos? ¿Te caracterizas por tu EMPATÍA y habilidad para construir relaciones duraderas? ¡Esta oportunidad está diseñada para ti! 🌈 📍 Madrid – Calle La Estrada 12 🗓 Incorporación: 20/06/2026 (fecha fija) ⏰ Jornada: 16 horas Sábados y domingos de 15h-23h 💶 Salario: 9,72 € brutos/hora Teletrabajo 100% durante toda la campaña. 📣 Descripción del puesto Perfil con experiencia en gestión de incidencias y uso de herramientas de ticketing, con un manejo avanzado del ordenador para trabajar con varios programas de forma simultánea. Imprescindible disponibilidad para teletrabajar, ya que el puesto es 100% en remoto. Funciones: • Emisión y recepción de llamadas (Gestión de incidencias técnicas), • Uso ágil de aplicaciones informáticas, • Atención al cliente en horario de guardia, gestión de incidencias técnicas. 🧑‍💼 Perfil buscado Experiencia de un año en atención al cliente Experiencia en gestión de incidencias y ticketing Buen manejo del ordenador Buena dicción y habilidades comunicativas Agilidad en herramientas informáticas Perfil orientado al trato exquisito con el cliente 📚 Formación (obligatoria y remunerada) Fechas: 16-06-2026, 17-06-2026, 18-06-2026 Horario: 13:00 a 17:00 📆 Incorporación 20/06/2026 – Presencial en Madrid (La Estrada) ⏰ Horario de trabajo: Contrato 16 horas: Sábados y domingos de 15h-23h

  ¡Incorporación inmediata!

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• The New Society

  

  Wholesale Operations & Customer Service

  hace 4 días

  Madrid

  En The New Society buscamos incorporar una persona para nuestro equipo de Wholesale Administration, que será responsable de dar soporte y seguimiento diario a nuestras cuentas wholesale internacionales, garantizando un excelente nivel de servicio al cliente y una gestión eficiente de los procesos administrativos. Responsabilidades • Gestión y seguimiento diario de las cuentas wholesale., • Atención al cliente y resolución de incidencias., • Coordinación de envíos junto con nuestro almacén., • Gestión y emisión de facturación., • Seguimiento de cobros y pagos., • Coordinación con los equipos de Ventas, Producción, Logística y Finanzas., • Mantenimiento y actualización de información en Odoo y otras herramientas internas., • Apoyo administrativo al departamento comercial. Requisitos • Experiencia previa en un puesto similar dentro de una marca de moda con un importante negocio wholesale internacional., • Imprescindible dominio de Excel., • Experiencia trabajando con Odoo (muy valorable)., • Nivel alto de inglés (oral y escrito)., • Persona organizada, resolutiva y con gran atención al detalle., • Orientación al cliente y capacidad para gestionar múltiples prioridades. Qué ofrecemos • Formar parte de una marca internacional en pleno crecimiento., • Incorporación a un equipo joven, dinámico y apasionado por la moda., • Oficinas en Madrid., • Modelo de trabajo presencial con posibilidad de 2 días de teletrabajo por semana. Si crees que encajas con este perfil, nos encantaría conocerte. Apúntate a esta oferta o escribe un correo con tu CV y carta de motivación a operations@wearethenewsociety.com

• Foundever

  

  Customer Service Agent – Portuguese, English & Spanish Electric Vehicles Project | Hybrid – Madrid

  hace 18 horas

  Madrid

  Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector. If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid. Your Responsibilities • Provide technical customer support via phone and email., • Handle Level 1–2 technical incidents and service-related queries., • Register and follow up customer cases using CRM and ticketing systems., • Deliver high-quality customer experience in Portuguese, English, and Spanish., • Escalate complex cases following internal procedures and quality standards., • Support customers in a professional and solution-oriented way as a teleoperador/a specialist. What We Offer • Permanent contract from day one., • Full-time schedule (39h/week)., • Monday to Friday shifts between 9:00 and 19:00., • Hybrid model:, • 3 days on-site in Madrid, • Remote work on Mondays and Fridays, • Competitive salary: 22,000 – 23,000 € gross/year., • Paid training during working hours., • Career development opportunities within Foundever., • International and multicultural work environment. What We Are Looking For • Portuguese native or bilingual level., • Advanced English and Spanish (C1 or higher)., • Customer-oriented mindset and strong communication skills., • Interest in technical support and premium customer experience., • Ability to work with digital tools and structured processes., • Based in Madrid or willing to relocate. About FoundeverFoundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife

• Worldwiders Recruitment

  

  Account Manager | German or Polish speakers | Sustainable Energy

  hace 18 horas

  Madrid

  We are looking for a Key Account Managers for the Polish and German Markets to join an international sustainability and environmental markets organization. This role offers the opportunity to build long-term commercial relationships while helping companies meet their environmental obligations. The successful candidate will manage the full sales process, negotiate agreements, and contribute directly to the transition towards a more sustainable economy. About the company Our client is an international group providing innovative and sustainable solutions across climate change, energy, environmental markets, sustainability, and innovation. With more than 20 years of experience, the organization supports public and private-sector clients, international institutions, and non-profit organizations in advancing climate neutrality, resilience, and the energy transition. What will you do? • Develop and manage relationships with companies operating in the Polish market., • Identify and pursue new commercial opportunities within environmental and emissions markets., • Negotiate and close agreements with prospective and existing clients., • Present environmental assets and solutions that support clients in meeting their environmental obligations., • Manage the full sales cycle, from prospecting and initial engagement to negotiation and closing., • Build strong, long-term professional and commercial relationships., • Work towards clearly defined commercial objectives and contribute to the continued growth of the trading division., • Act as a trusted commercial partner to organizations navigating the transition towards climate neutrality. Requirements • Native-level Polish OR German., • High level of English., • Strong interpersonal and communication skills., • Ability to establish and maintain effective professional and commercial relationships., • Results-oriented mindset and the ability to work towards ambitious objectives., • Enthusiastic, proactive, and persistent approach., • Ability to manage a demanding workload and remain focused on long-term goals., • Education in Finance, Economics, Business Administration, or a related field is considered an advantage., • Previous experience in business development, sales, account management, or a similar commercial role is considered an advantage. What you’re offered • Permanent employment contract., • Possibility of private health insurance., • Performance-based incentive system., • Continuous training within relevant areas of specialization., • Corporate volunteering opportunities., • Participation in an annual international team-building event., • The opportunity to join a talented, committed, and internationally minded team., • A professional environment combining sustainability with long-term career development. This is an excellent opportunity for a commercially driven professional who wants to build a career within environmental markets. The successful candidate will join an international team and play an active role in helping organizations progress towards their climate and sustainability goals. Worldwiders Global Recruitment Worldwiders is a global B2B recruitment company specializing in executive search and specialist recruitment, connecting top talent with prestigious opportunities worldwide. With more than 5,000 successful placements and over 400 partners across 40 countries, Worldwiders provides tailor-made recruitment solutions that support both career growth and organizational success.

• Dékuple España

  

  Agente de Calidad y Atención al Cliente

  hace 18 horas

  Madrid

  Somos un grupo de data marketing francés líder en Europa y cotizado en la bolsa de París, buscamos un/a Agente de Calidad y Atención al Cliente, en dependencia directa de la Gerencia de Calidad y Atención al Cliente; será responsable de atender las consultas de los clientes en el desarrollo de las campañas y promociones así como aportar mejoras en los procesos internos y contribuir a disminuir las incidencias y aumentar la satisfacción de los clientes. Si ello te apasiona y quieres unirte a nuestro equipo en Madrid y compartir nuestros valores fundamentales: el espíritu de conquista, la colaboración y el respeto. Inscríbete en la oferta, ¡¡te esperamos!! 😉 🎯 ¿Cómo contribuyes a cumplir nuestros objetivos y misión? • Resolver todas las incidencias y consultas multicanal que se reciban (email, teléfono, whatsapp y cualesquiera otros canales), dentro del nivel de servicio establecido., • Proponer mejoras continuas en los procesos que tengan un impacto positivo en los clientes de Dékuple (rapidez de resolución, comprensión de la comunicación de la campaña, reducción de incidencias, etc.)., • Elaborar las respuestas a las incidencias siguiendo el argumentario indicado, atendiendo correctamente y ofreciendo la solución requerida al cliente, con empatía, seguridad y agilidad y en todo caso cumpliendo el nivel de excelencia establecido., • Grabar la información requerida en el software de atención al cliente, codificando la incidencia para resolver la misma y para medir los KPIs del agente y la campaña., • Emitir llamadas de captación o requerimientos cuando corresponda según las campañas., • Coordinar con el resto de departamentos la consulta y resolución de incidencias., • Trabajar en equipo con el resto de compañeros del área de Calidad yAtención al Cliente., • Resolver con rapidez complicaciones cotidianas en los procesos, proponiendo mejoras dentro de su área de trabajo y realizando adecuadamente los cambios propuestos por la organización., • Llevar a cabo otras tareas administrativas propias del departamento, como codificación y validación de facturas, etc. 👤Perfil que necesitamos • Formación en gestión comercial, marketing, administración, finanzas., • Experiencia de al menos 3 años como agente de atención al cliente, en departamentos de Calidad, teleoperador, gestor de incidencias o agente en contact center de empresas dedicadas a servicios., • Imprescindible conocimientos del entorno Google., • Muy deseable conocimientos y experiencia previa en el uso de Zendesk o similares., • Alta orientación al cliente y alta capacidad resolutiva., • Alta capacidad relacional y comunicativa, empatía y positivismo., • Paciencia y resistencia a la frustración., • Agilidad, dinamismo, organización y proactividad., • Trabajo en equipo. 🎁 ¿Qué te ofrecemos? • Flexibilidad laboral: Disfrutarás de nuestra política Flexiwork, con teletrabajo dos días a la semana y tres en la oficina, además de 4 semanas completas de teletrabajo adicionales al año., • Seguro médico: Incluido como parte de la retribución flexible, con una exención fiscal del 100%., • Descuento en parking: Para que tu llegada a la oficina sea más cómoda, ofrecemos un descuento del 50% en el parking del edificio. 📍Ubicación: Nuestras oficinas están en Madrid capital, en la calle Rufino González (zona metro Suanzes). 🌈 ¿Te atreves? • En Dékuple, buscamos la diversidad y por eso nuestros procesos de selección garantizan la no exclusión ni discriminación de ningún perfil. Te vas a encontrar un gran ambiente de trabajo y lo cuidamos mucho, por eso es importante que compartas nuestros valores y momento vital., • Si te interesa unirte a nuestro equipo, ¡te estamos esperando!, • Envía tu CV a talento@dekuple.es y comienza tu próximo reto con nosotros.

• The Adecco Group

  

  Servicio de atención al cliente

  hace 3 días

  Madrid

  🚀 Atención al Cliente con Alemán - Estable | Madrid (Vallecas) ¿Te apasiona ayudar a las personas y crear experiencias excepcionales? ¡Esta oportunidad es para ti! Únete a un equipo dinámico y multicultural en Madrid (Vallecas) y desarrolla tu carrera en un entorno donde podrás crecer, aportar ideas y marcar la diferencia. Tu misión Formarás parte del equipo de atención al cliente y te encargarás de: ✅ Resolver dudas e incidencias en tiempo real (teléfono, email, chat y herramientas internas) ✅ Gestionar tickets en CRM, garantizando calidad y trazabilidad ✅ Realizar seguimiento proactivo hasta la resolución ✅ Identificar mejoras y optimizar procesos Qué buscamos ✔️ Experiencia en atención al cliente y gestión de incidencias ✔️ Valorable experiencia en logística, transporte o e-commerce ✔️ Nivel C1 de alemán y C1 de español ✔️ Incorporación inmediata Qué ofrecemos 🌟 Contrato estable 🕒 Jornada de 39h semanales (09:30–18:30, un día 10:30–19:30) 📍 Trabajo presencial en Vallecas (Madrid) 💰 Salario: 24.710 € brutos/año 🚀 Incorporación inmediata Además: ✨ Ambiente dinámico y multicultural ✨ Formación inicial y continua ✨ Posibilidades de desarrollo profesional 💡 Si buscas estabilidad, aprendizaje continuo y un entorno donde aportar valor… ¡Queremos conocerte! 📩 Apúntate y envíame tu CV por email: laura.penaanglada@adecco.com

• Schweitzer Engineering Laboratories (SEL)

  

  Customer Service Specialist

  hace 3 días

  Madrid

  📍 Madrid 🌍 Join a global leader in power system protection About Schweitzer Engineering Laboratories (SEL) At Schweitzer Engineering Laboratories (SEL), we design and manufacture technology that makes electric power safer, more reliable, and more economical. Our work protects critical infrastructure around the world, and our people are driven by purpose, collaboration, and long-term thinking. Guided by our Values, Principles of Operations, and World Class Manufacturing philosophy, SEL offers an environment where professionals can grow, take ownership, and make a real-world impact—locally and globally. The Opportunity We are looking for a Customer Service Specialist who can proactive, quality focused, and takes pride in providing excellent customer service. Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer. If you are seeking an opportunity to apply your professional working experience to support customers and solve challanging problems then we invite you to join our team. What You’ll Do • Provide world-class customer care to both internal and external customers., • Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications., • Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis., • Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems., • Own customer feedback tracking and driving to customer satisfaction., • Initiate process improvement suggestions and lead in implementation., • Other duties as assigned. What You Bring • Minimum 3 years of customer service experience, • Degree in business or related field or related operations experience, • Languages: Spanish Fluent, French Fluent and English Fluent, • Strong computer skills, • ERP or CRM tools experience, • Ability to learn concepts and technical details of products Why Join SEL? You’ll play a visible role in one of our fastest-growing regions, working in a global, values-driven organization with real impact and autonomy. • Competitive salary and an excellent benefits package., • Top‑tier medical and dental, insurance., • Restaurant tickets and wellness benefits., • Development opportunities, including tuition assistance and internal growth programs., • A people‑first culture where your work truly matters.

• Tosca

  

  Customer Service & Asset Specialist (Spain/France)

  hace 3 días

  Madrid

  Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our EMEA-team. As the primary point of contact for customers in the EMEA-region, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from our office in Madrid (Spain). Your responsibilities • You provide customer support for different regions within EMEA and act as the first point of contact for questions and inquiries, • You maintain data and set up new customers, building long-term relationships through excellent service, • You monitor daily warehouse movements and proactively identify and address discrepancies, • You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up, • You handle quality-related issues and stay in close contact with the quality department until resolution Your profile • You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service, • You are motivated and eager to learn – your motivation is more important than many years of experience, • You have very good English, Spanish & French language skills (additional languages are a plus), • You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality, • You have excellent communication skills and enjoy working with customers, • You are confident in using MS Office – training on our internal software will be provided What we offer you • Fixed-term contract for 1 year, with the possibility of extension into a permanent contract, and a competitive remuneration package aligned with your skills and experience., • Local benefits (applicable to the Madrid (Spain) location), • Home-office up to 2 days/week is possible after the onboarding period, • Continuous investment in your personal and professional development through training and coaching., • A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability., • A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.